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D-Link Mobile Apps => mydlink Lite App => Topic started by: lakeview on July 09, 2018, 09:25:16 AM

Title: MYDLINK APP error - (Error 0.70_4_5_5_3EC_)
Post by: lakeview on July 09, 2018, 09:25:16 AM: I receive the following error on my iPhone or iPad when using MyDlink Lite App when trying to connect to any of my cameras. I have 3 different cameras, DCS-936L, DCS-942L and DCS-942LB.
Video Stream Lost
The Video stream from your device was lost. Please try again. (Error 0.70_4_5_5_3EC_)

Thanks in advance for your help.
Title: Re: MYDLINK APP error - (Error 0.70_4_5_5_3EC_)
Post by: GreenBay42 on July 09, 2018, 09:28:10 AM: What version iOS do you have?

To verify you are using the mydlink Lite app? or mydlink app?
Title: Re: MYDLINK APP error - (Error 0.70_4_5_5_3EC_)
Post by: lakeview on July 09, 2018, 09:44:36 AM: I am using iOS 11.4 , MyDlink Lite version is v3.8.7 build 2499
Title: Re: MYDLINK APP error - (Error 0.70_4_5_5_3EC_)
Post by: GreenBay42 on July 09, 2018, 10:04:36 AM: Does this happened when on local or remote (or both)?

Do you get this error when you tap the camera from the list? Can you access the camera settings?

I will forward this to a tech. If you are in the US, contact tech support (1-877-453-5465).
Title: Re: MYDLINK APP error - (Error 0.70_4_5_5_3EC_)
Post by: lakeview on July 09, 2018, 11:01:25 AM: This happens local or remote, this happens when I select from the available cameras. I cannot see the settings.
Title: Re: MYDLINK APP error - (Error 0.70_4_5_5_3EC_)
Post by: GreenBay42 on July 09, 2018, 12:14:14 PM: I forwarded this to the techs. There is a ticket already open regarding this issue with the mydlink team. This error indicates the app is having trouble reading the configuration of the camera so it fails. Try uninstalling, reboot, install the app and see if that helps. They said this helped a some users.

Definitely call tech support. Generally the engineers will need more information from the customer since this is not affecting most mydlink users globally.