D-Link Forums

The Graveyard - Products No Longer Supported => Access Points / Extenders => DWL-7700AP => Topic started by: JHK on September 24, 2007, 09:55:40 AM

Title: DWL-7700AP Interference Troubleshooting
Post by: JHK on September 24, 2007, 09:55:40 AM
Since we are talking about the DWL-7700AP, often we come across a customer who has a sporadic and intermittent connection although they are within the manufacturer suggested range. Well, I know the typical ranges vary depending on the types of  materials and background RF noise, despite the few obstacles interferences, how would you modify the this device's advance settings which includes fragmentation, RTS, data rate & etc? Thanks in advance.  :-\
Title: DWL-7700AP Interference Troubleshooting
Post by: Fatman on September 25, 2007, 01:47:01 PM
First as the above does not match the previous thread I will be branching it into a new thread.

When a customer has a problem with this product, be it rebooting, dropping, the usual suspects I always suspect the environment right off the back and I don't get proven wrong (at least not that I have ever found out).  Please start out by asking customers to take the equipment to a new environment, for example taking it home with them for an evening.  This has always in my experience proven to either make the problem better (this expected outcome) or made it worse (it still happens occasionally).  Once we have confirmed a change in environment is directly the cause of the product being more or less stable we know the problem is interference, as that is all that has changed.