• March 28, 2024, 07:53:13 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Android App "mydlink Home" crashes adding device for the first time  (Read 4135 times)

pasini.riccardo

  • Level 1 Member
  • *
  • Posts: 2

Hello,

as subject, when I try to add a new device DCH-S150 app crashes after setting time zone. Using IOS app, app update firmware of the device, but after that, loop on text "please restart device" (I didn't remember exact phrase).

The DCH-S150 device is correctly connected to the network (green light), but I can't do anything because I can't add it on the app.


Please help me :(


Thank you.
« Last Edit: December 28, 2015, 08:44:29 AM by pasini.riccardo »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Android App "mydlink Home" crashes adding device for the first time
« Reply #1 on: December 28, 2015, 09:48:22 AM »

Have you tried un-installing the app then re-installing it?
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

pasini.riccardo

  • Level 1 Member
  • *
  • Posts: 2
Re: Android App "mydlink Home" crashes adding device for the first time
« Reply #2 on: December 28, 2015, 10:47:57 AM »

Yes,

nothing has changed.

Tried also on another Android phone, nothing.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Android App "mydlink Home" crashes adding device for the first time
« Reply #3 on: December 28, 2015, 11:16:47 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.