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Author Topic: WiFi Client Disconnects - Cell Phone  (Read 7004 times)

clipsemix

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WiFi Client Disconnects - Cell Phone
« on: August 12, 2013, 09:34:39 AM »

I'm having an issue with the two cell phones in my house losing connection randomly.  One cell phone is the HTC One running on the 5GHz band with a router setting to run "802.11ac only."  The other cell is an iPhone 5 running on the 2.4GHz band with a router setting to run "802.11n only."  Essentially I'll be using the HTC and all of a sudden no matter what app I'm using it will lose all data connection even though the WiFi is still enabled.  To fix the issue I just have to turn either phones WiFi off and then turn it back on to quickly restore connection.  Neither phone is using any power saving feature that would cause the phones to disconnect WiFi when idle either.  This issue can happen again within 2-24 hours of resetting the phones WiFi so at least once or more a day. 

I have other wireless devices such as a wireless 802.11ac media bridge that connects to my PS3 and two laptops that do not seem to have this issue.  I also had a Netgear WNDR4500 prior to the DGL-5500 and did not have these connection issues. Is anyone else noticing this problem with any of their wireless devices or cell phones in particular?
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FurryNutz

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Re: WiFi Client Disconnects - Cell Phone
« Reply #1 on: August 12, 2013, 09:42:25 AM »

I'm not noticing any issues as of yet however I don't have a iPhone 5 nor an HTC phone. Do the phone see this problem if you change the 5Ghz mode from AC to single mode N only?

What security modes are you running? Try WPA2 and AES only on the 5Ghz?
Any other WiFi routers near by on 5Ghz?

Yesterday I put 2 AC bridges on my 5500...didn't see any disconnections...
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

clipsemix

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Re: WiFi Client Disconnects - Cell Phone
« Reply #2 on: August 12, 2013, 09:53:30 AM »

I'm not noticing any issues as of yet however I don't have a iPhone 5 nor an HTC phone. Do the phone see this problem if you change the 5Ghz mode from AC to single mode N only?

What security modes are you running? Try WPA2 and AES only on the 5Ghz?
Any other WiFi routers near by on 5Ghz?

Yesterday I put 2 AC bridges on my 5500...didn't see any disconnections...

I've had the iPhone 5 on the 2.4GHz band N only setting and it still has that issue.  I will try it on the 5GHz band though to see if it makes a difference.  I am using WPA2 AES on both bands as well.  There are no other 5GHz bands around me and I double checked by using WiFi Analyzer.  I can also check any other settings that come to mind if you have any. 
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clipsemix

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Re: WiFi Client Disconnects - Cell Phone
« Reply #3 on: August 12, 2013, 09:56:48 AM »

I had my friends Ipad Mini on my network for awhile too and didn't notice any disconnects but my phones seemed fine at the time too.  Yea the HTC One has the SnapDragon 600 chipset in it which supports 5GHz AC now so it connects fine at first.  I'll try switching it to 5GHz N for now though since you and Furry suggested it.  I'm just wondering if it will help since the Iphone 5 is on the 2.4GHz with N only already.  
« Last Edit: September 04, 2014, 10:35:48 AM by FurryNutz »
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FurryNutz

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Re: WiFi Client Disconnects - Cell Phone
« Reply #4 on: August 12, 2013, 10:13:45 AM »

Should bother the 2.4Ghz radio and devices connected there.

Keep us posted.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: WiFi Client Disconnects - Cell Phone
« Reply #5 on: September 05, 2013, 02:19:08 PM »

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

clipsemix

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Re: WiFi Client Disconnects - Cell Phone
« Reply #6 on: September 12, 2013, 12:31:21 PM »

Try again?  ::)
http://forums.dlink.com/index.php?topic=55511.0

Thanks Furry,

I posted on another thread that I was also having issues with my 5Ghz media bridge disconnecting so it just wasn't my phone.  I went ahead and updated the firmware and since then I have had no disconnects on either device so I'm ecstatic.  I can also tell that my Wi-Fi coverage increased since I use WiFi Analyzer for Android and the signal has increased in further rooms.   
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FurryNutz

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Re: WiFi Client Disconnects - Cell Phone (RESOLVED)
« Reply #7 on: September 12, 2013, 12:34:51 PM »

Awesomeness. Glad it's working better for you now. Thanks for sharing.

Enjoy.  ;)
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.