D-Link Forums
Software => Shareport - Windows => Topic started by: rnovak on September 23, 2015, 08:05:12 AM
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Just updated one of my computers to Windows 10. Shareport runs, and my printer is detected, but it will not connect. The message is 'Connection to <printer name> failed'.
I have a DIR-825 (version A). I am running the latest firmware and Shareport versions. The proper printer driver is installed. Connect.exe is allowed access in my firewall.
On my Windows 7 computer, no problems.
Can D-Link or anyone help with this?
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Hmm..i haven't tried this yet since upgrading one of my PCs to 10. I'll check it out when I get a chance.
Did you upgrade to 10 while you already had SP installed? You might try removing SP then re-installing it and see...
Ensure your printer drivers have been removed as well and re-installed with the latest updated drivers.
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I tried the uninstall/reinstall idea, but got the same result. Reinstalled printer - same
I also tried the various compatibility mode options with no luck
I tried disabling the firewall - no help there either
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I presume there maybe a compatibility issue with SP and Windows 10.
What version of SP are you using?
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According to the 'about' box: Version 3.1.0 R1 (SXUPTP Driver : 3.4.6.0)
Seems to be the latest one from what I can find on the website
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Ok, lets remove v3 and try v4:
http://forums.dlink.com/index.php?topic=50707.0 (http://forums.dlink.com/index.php?topic=50707.0)
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That fixed it - thanx for your help
FYI - when I check the website for updates on the DIR-825, it only shows version 3 (same for the DIR-855, which I checked by mistake)
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What Rev is your 825?
What FW versions are currently loaded on each router?
I recommend always manually checking D-Links web site for FW updates.
Follow this to apply any: Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Glad v4 worked. ;)
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I have version A1
firmware is 1.13NA
only have the one router (the 825)
I see that the 825 has reached end-of-life, so I don't suppose there will be any more updates
thanx again for the quick replies
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Yes the 825 is EOL.
There was one more update:
http://forums.dlink.com/index.php?topic=54494.msg208766#msg208766 (http://forums.dlink.com/index.php?topic=54494.msg208766#msg208766)
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Hi All,
I have a similar issue that started after a recent windows update. I was running windows 10 X64bit and have my printer also setup wirelessly through the shareport plus utility. This setup was working fine. 2 days ago windows rolled out a cumilitive update - KB3097617 and now my printer shows up as available - but when I try to connect - it says failed to connect to printer. When i uninstalled the KB - I am now able to connect to the printer, but if updates pick up the missing KB and auto installs it I'm back to the same problem.
1) Anyone have the same issue?
2) is this a dlink issue or MS?
3) This is a work around - anyone have a better idea on how to approach this?
Thanks
Kumar
Running :
- DIR890L - latest firmware (1.08)
- Share port plus 4.40
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Maybe a MS issue. I recommend that if you uninstall the one update and the printer works again, hide this one update from being installed.
What is the details of this KB? Any information regarding what it is?
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I have the same issue but with a twist. After I uninstalled the utility I can not install it again anymore !
"This app has been blocked for your protection" - says when I want to install.
It is because of the digital signature. When I check the properties of any executable in the package I can see the following "A certificate was explicitly removed by the issuer".
I tried all of the possible solutions that was available online, but still no luck...
Can anyone (preferably D-Link) help ?
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What windows version are you using?
If you reboot the PC and hit F8 right after the post BIOS screen, does it display a text menu?
Is there a driver enforcement option listed by chance here?
I have the same issue but with a twist. After I uninstalled the utility I can not install it again anymore !
"This app has been blocked for your protection" - says when I want to install.
It is because of the digital signature. When I check the properties of any executable in the package I can see the following "A certificate was explicitly removed by the issuer".
I tried all of the possible solutions that was available online, but still no luck...
Can anyone (preferably D-Link) help ?
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What windows version are you using?
If you reboot the PC and hit F8 right after the post BIOS screen, does it display a text menu?
Is there a driver enforcement option listed by chance here?
Windows version is Windows 10 Home
No text menu after BIOS
N/A
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I checked my Windows 10 x64 Ultimate and can get an additional menu system that has Disable Driver Enforcement. I'm curious if this may help users get SP working until D-Link has an updated version to support 10 fully.
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Thanks FurryNutz. With regards to the Windows 10 updates, since windows 10 forces you to update automatically you can't hide updates like you could normally do before. I did manage to do a little digging and found that they made this now into a seperate tool, see links below :
http://www.zdnet.com/article/microsoft-releases-tool-to-hide-or-block-unwanted-windows-10-updates/
https://support.microsoft.com/en-us/kb/3073930
So I have first uninstalled the kb, restarted, then ran the hide update tool to pick up on the missing update and flagged it to hide. I just tried this out now - so far so good. I'll let you guys know if this does not work. But I am hoping the real issue gets looked at by dlink and has some sort of patch release on the new shareport utility version.
Kumar
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Thanks FurryNutz. With regards to the Windows 10 updates, since windows 10 forces you to update automatically you can't hide updates like you could normally do before. I did manage to do a little digging and found that they made this now into a seperate tool, see links below :
http://www.zdnet.com/article/microsoft-releases-tool-to-hide-or-block-unwanted-windows-10-updates/
https://support.microsoft.com/en-us/kb/3073930
So I have first uninstalled the kb, restarted, then ran the hide update tool to pick up on the missing update and flagged it to hide. I just tried this out now - so far so good. I'll let you guys know if this does not work. But I am hoping the real issue gets looked at by dlink and has some sort of patch release on the new shareport utility version.
Kumar
Kumar,
I'm having the same problem on three of my Windows 10 machines. I haven't tried the rollback. Please let me know if you find or hear of a solution.
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The rollback of the windows update - KB3097617 - definitely resolved the issue and the hide update tool helped to hide the it from being re-installed automatically. I am now able to connect to the printer but this is hopefully a temporary patch fix while dlink sorts this out - I don't like not installing a windows update.
Kumar
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Thanks for the feedback and glad it's working. I'll forward this on to D-Link for review. Hope they or MS will correct this. ;)
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I got info that SP will be updated soon. ;) Please be patient.
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I got info that SP will be updated soon. ;) Please be patient.
I was under the impression this was a Microsoft problem not SP? How will an SP update fix the SXUPTP error?
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I guess they just need to use a different digital signature...
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I presume the current verson may not be compatible with 10 so an update is needed. Coming soon. Please be patient. ;)
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thanks for the update FurryNutz..... FYI another cumulative update was rolled out which included prior patches so the issue came back again. I had to rollback and hide that one as well - KB3105210. Hope that update comes soon.
Kumar
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oh disregard the above post. I just saw the release of the new Shareport 4.5 on 10/29/2015 (2 days ago) and installed that -> ALL PROBLEMS fixed (can connect to my shareport devices wirelessly through my router) and I am up-to-date with all my windows updates. THANK YOU for expediting and putting the word in!!!
Kumar
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Where can I download the newest (4.5) version ?
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Yes, where did you get the new version of SP at? ???
oh disregard the above post. I just saw the release of the new Shareport 4.5 on 10/29/2015 (2 days ago) and installed that -> ALL PROBLEMS fixed (can connect to my shareport devices wirelessly through my router) and I am up-to-date with all my windows updates. THANK YOU for expediting and putting the word in!!!
Kumar
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oh disregard the above post. I just saw the release of the new Shareport 4.5 on 10/29/2015 (2 days ago) and installed that -> ALL PROBLEMS fixed (can connect to my shareport devices wirelessly through my router) and I am up-to-date with all my windows updates. THANK YOU for expediting and putting the word in!!!
Kumar
I'm stumped Kumar. Where did you find SP 4.5? My problem came back as well with the last update/patch.
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I found it and it's linked: http://forums.dlink.com/index.php?topic=50707.0 (http://forums.dlink.com/index.php?topic=50707.0)
Let us know how it works for you.
oh disregard the above post. I just saw the release of the new Shareport 4.5 on 10/29/2015 (2 days ago) and installed that -> ALL PROBLEMS fixed (can connect to my shareport devices wirelessly through my router) and I am up-to-date with all my windows updates. THANK YOU for expediting and putting the word in!!!
Kumar
I'm stumped Kumar. Where did you find SP 4.5? My problem came back as well with the last update/patch.
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most of this post has helped me. I have shareport 4.50 with the dir 655 and the program now connects to my usb device. my problem now is how to map the drive connected to the usb through windows 10. i have the latest firmware.
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Most of this post has helped me. Now Ive got V4.50 but I cannot find my drive. Shareport shows it is connected but it does not show up in file explorer my router is dir655. any help on this???
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How to map a USB Drive to your PC without using Shareport software (http://forums.dlink.com/index.php?topic=46133.0)
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Hello,
I'm having troubles setting up my printer with Shareport 4.5.0 on Windows 10. I want to enable auto connect and choose connect automatically only for printing. To enable this feature I'm instructed to click configure. When I do that I get a message saying "checking if the device's driver is installed." This message never goes away and I have to end task Shareport via task manager to get it to respond (clicking Cancel doesn't work). I know the device driver is installed because I can connect the printer to my PC directly and it prints fine. Also, if I choose automatically connect device when it's available, it will connect my printer and I can print. The trouble is that no one else can connect since it's connected permanently to this PC.
I've tried uninstalling / reinstalling Shareport and this hasn't helped. I also reinstalled my print driver which hasn't worked. I have other PC's running Windows 7 and they all work fine. Does anyone have any other ideas I can try?
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What OS platform are you using? x32 or x64?
Disable any PC security software before installing.
Hello,
I'm having troubles setting up my printer with Shareport 4.5.0 on Windows 10. I want to enable auto connect and choose connect automatically only for printing. To enable this feature I'm instructed to click configure. When I do that I get a message saying "checking if the device's driver is installed." This message never goes away and I have to end task Shareport via task manager to get it to respond (clicking Cancel doesn't work). I know the device driver is installed because I can connect the printer to my PC directly and it prints fine. Also, if I choose automatically connect device when it's available, it will connect my printer and I can print. The trouble is that no one else can connect since it's connected permanently to this PC.
I've tried uninstalling / reinstalling Shareport and this hasn't helped. I also reinstalled my print driver which hasn't worked. I have other PC's running Windows 7 and they all work fine. Does anyone have any other ideas I can try?
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I'm running x64.
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Try this,
Reboot the PC and hit F8 after the Post BIO screen, select the Disable Driver Enforcement option then continue to reboot and try to install.
I'm running x64.
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Try this,
Reboot the PC and hit F8 after the Post BIO screen, select the Disable Driver Enforcement option then continue to reboot and try to install.
I'm running x64.
Sorry for the late response. I tried disabling driver enforcement and this didn't solve the issue. I uninstalled / reinstalled both Shareport and the printer driver and still no luck.
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I would make contact with D-Link on the phone and ask them for help and information regarding installation of SP on Windows 10.
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I've swapped my "main PC" to another machine and have been having major issues getting SharePport Plus installed and working correctly under Windows 10 - creator's edition (version 1709, build 16299.731).
I previously downloaded SharePoint Plus v4.50 (linked via this forum) which worked on an earlier version of Windows 10 - but I was having issues getting the printer connected - and the "auto connect" feature (which is needed when the printer is shared between multiple PCs) just didn't work - it wouldn't recognise the printer driver as being installed, even though it showed up in "devices and printers" in Windows.
I did a bit of digging, on installation it creates two firewall rules - one for "SharePort Plus" and is linked to the locationn of the main executable, the other is simply labelled "SXUPTP" and allows incoming UDP traffic to port number 19540. Searching on the name "SXUPTP" identified that this is the name of the driver which does the work behind the scenes, it is from a company called "Silex Technology" who appear to be an OE manufacturer. Looking on their support website found a link to a support page here (http://www.silexeurope.com/en/home/support/productgroups/common-downloads/device-server-and-virtual-link.htm), on which is a download for "SX-Virtual Link" v4.3.0, dated 12.06.2017 - which explicitly lists support for 32 and 64 bit Windows 10.
I downloaded and installed this (removing the D-link SharePort Plus first) and it looks very similar - confirming that Silex are most likely the OEM - and the auto-connect also times out, but it gives you the option to cancel searching and manually specify a printer. I selected that - and the appropriate printer - job done :D
So if you're struggling - try the above, it would appear D-Link aren't interested any longer as the revision 'A' DIR-868L router is now listed as "This product has been discontinued. Free support for this product has ended on 11/01/2016" ... ::)
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The DIR-868L is EOL as of 2016 as well as the D-Link Shareport software.
I presume these users have already moved on. Thanks for posting. Hope this will help future users.
I've swapped my "main PC" to another machine and have been having major issues getting SharePport Plus installed and working correctly under Windows 10 - creator's edition (version 1709, build 16299.731).
I previously downloaded SharePoint Plus v4.50 (linked via this forum) which worked on an earlier version of Windows 10 - but I was having issues getting the printer connected - and the "auto connect" feature (which is needed when the printer is shared between multiple PCs) just didn't work - it wouldn't recognise the printer driver as being installed, even though it showed up in "devices and printers" in Windows.
I did a bit of digging, on installation it creates two firewall rules - one for "SharePort Plus" and is linked to the locationn of the main executable, the other is simply labelled "SXUPTP" and allows incoming UDP traffic to port number 19540. Searching on the name "SXUPTP" identified that this is the name of the driver which does the work behind the scenes, it is from a company called "Silex Technology" who appear to be an OE manufacturer. Looking on their support website found a link to a support page here (http://www.silexeurope.com/en/home/support/productgroups/common-downloads/device-server-and-virtual-link.htm), on which is a download for "SX-Virtual Link" v4.3.0, dated 12.06.2017 - which explicitly lists support for 32 and 64 bit Windows 10.
I downloaded and installed this (removing the D-link SharePort Plus first) and it looks very similar - confirming that Silex are most likely the OEM - and the auto-connect also times out, but it gives you the option to cancel searching and manually specify a printer. I selected that - and the appropriate printer - job done :D
So if you're struggling - try the above, it would appear D-Link aren't interested any longer as the revision 'A' DIR-868L router is now listed as "This product has been discontinued. Free support for this product has ended on 11/01/2016" ... ::)