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Author Topic: HELP — Drives will not launch !!  (Read 4000 times)

Filip900

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HELP — Drives will not launch !!
« on: August 07, 2017, 06:57:51 PM »

I have had success with this DNS-325 and the installed (2) Seagate Barracuda SATA3 3TB drives since 2012.

This morning I seem to have had a glitch as I wasn't able to change a file on one of the drives—it said I didn't have permission.
I went into the D-Link Storage Utility and had no problems connecting. Without knowing why my permission to write on the drive, I quite and rebooted the computer, router, and the D-link storage device.

After the reboot, I found that I wasn't able to load the HDD from my desktop as I usually do. I noticed that both HDD LEDs on front of DNS-325 continuously flash white (or maybe that is blue)—the power button flashed for a while then stopped, but both HDD continue endlessly. I then launched D-Link Storage Utility and went to Management > Disk Management > System Status, and wasn't able to locate the HDDs.

I ran the Management > Disk Management > System Status > Hard Drive Info and the spinning wheel went endlessly—for over an hour. Does this need to run for longer??
It seems to recognize the Storage system, but NOT the two drives installed.

HHD lights are not AMBER as I read that would indicate fried HDDs

I don't know what happened, especially since all was working just fine for soooo long. Nothing has changed in any settings on computer, router, or D-Link Storage device. I need to get this working again asap—PLEASE, if anyone knows how to sort this, I would very much like to hear from you
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FurryNutz

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Re: HELP — Drives will not launch !!
« Reply #1 on: August 07, 2017, 07:33:06 PM »

Link>Welcome!

  • What Hardware version is your DNS? Look at the sticker behind or under the device.
  • Link>What Firmware version is currently loaded? Found on the DNSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?

Try powering OFF the DNS for 1 minute fully. Use the UI to power it off or if there is a power button, use that. Then power back on and check the status of the drives in the UI.

IT's been about 5 years and depending on usages of the drives, could be failing?

What mode do you have the drives formatted for?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Filip900

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Re: HELP — Drives will not launch !!
« Reply #2 on: August 07, 2017, 08:04:15 PM »

Hi, thank you for your reply
In the ShareCenter it says the current NAS Firmware version is : 1.02
I tried the shutting down and it DIDN't help...I ran the S.M.A.R.T. Test and still no drives show-up.
Not sure exactly what they were formatted for, but they were correct.

I also tried resetting the DNS-325 on the back. It rebooted, and relogged-in, still nothing
Any other suggestion????

Router is a TP-Link TL-WR2543ND. Not sure if that i what you asked:

Yes, there are newer versions but it has BEEN working just fine

Toronto, Canada
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Filip900

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Re: HELP — Drives will not launch !!
« Reply #3 on: August 07, 2017, 08:09:50 PM »

Primarily in Charleston, SC. Only in Canada on a contract job
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FurryNutz

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Re: HELP — Drives will not launch !!
« Reply #4 on: August 08, 2017, 08:29:21 AM »

I would try this, remove the drives and remember where they were placed in the DNS. Get you a used drive, try any. Put one in and see if the drive is recognized by the DNS, if it is, then there maybe something wrong with the other drives.

You should get into a drive caddy and connect these drives to it and attempt to gain access with a linux based OS. There are free downloads to quick Linux OS systems that you can put on DVD to launch.

Also there is Hirens Boot CD which has a Linux based system on it for diagnostics.

Ivan is our resident NAS god so he can help you further on this as well.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

cable2

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Re: HELP — Drives will not launch !!
« Reply #5 on: August 21, 2017, 08:46:29 AM »

I recently had a similar problem with one of my DNS-325's.  I use Raid 0 as I have multiple NAS's and they back each other up.  First, one drive went missing, then the second disappeared.  I tried several things pulled the power, let it set for a while, reboot, then I found the 325 could be found with the finder software, but when I tried to login, the login page came up, but nothing would load after that.  Meanwhile I had been running the manufacturers diagnostic software on the drives and they were looking fine.  Then tried the pin reset thing, still nothing but the drives were good, also swapped power supply, still no good.  I concluded that the hardware of the NAS had failed. 
Then I went to switching everything over to one of my backups, but the old one had been configured as an FTP server and had several more users and different permissions etc. as well as the Dlink DDNS stuff.  Next step I thought I could use the configuration backup for the old FTP NAS to the new one.  It took the config successfully, but the mismatch on the Device name resulted and I was unable to get into the GUI again.  After a bit of pondering, I did a reset on the new one which allowed me login.  Next, on a hunch, I changed the device name to the same as the old one which had failed and re-uploaded that configuration file again, this worked and allowed me to login.  I then changed the 325's device name back again and bam I was good again, except for switching the FTP IP on the  router and everything was back up and it was accessible from the internet.
The trick I wanted to pass on was about being able to use the config from one 325 on another one by switching the device name back and forth.  Probably one in a million users might ever do this, but here is how.
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FurryNutz

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Re: HELP — Drives will not launch !!
« Reply #6 on: August 21, 2017, 08:49:07 AM »

Any status on this?  ???

Hi, thank you for your reply
In the ShareCenter it says the current NAS Firmware version is : 1.02
I tried the shutting down and it DIDN't help...I ran the S.M.A.R.T. Test and still no drives show-up.
Not sure exactly what they were formatted for, but they were correct.

I also tried resetting the DNS-325 on the back. It rebooted, and relogged-in, still nothing
Any other suggestion????

Router is a TP-Link TL-WR2543ND. Not sure if that i what you asked:

Yes, there are newer versions but it has BEEN working just fine

Toronto, Canada
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.