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[FurryNutz]

Sounds like they didn't test any DLink routers on there system or it's possible there is a compatibility issue between your ISP and DLink routers or someone is just biased against DLink. I would talk to someone at a tech level or higher up to confirm this.

If you choose to get a router, I would not get a router, rather a AP.
I would do a search here using the filter word FIBER on this board and see if there are others with similar issues.

Maybe someone can review your router settings with you using teamviewer.

[phobia]

Sounds like they didn't test any DLink routers on there system or it's possible there is a compatibility issue between your ISP and DLink routers or someone is just biased against DLink. I would talk to someone at a tech level or higher up to confirm this.

If you choose to get a router, I would not get a router, rather a AP.
I would do a search here using the filter word FIBER on this board and see if there are others with similar issues.

Maybe someone can review your router settings with you using teamviewer.

Yea Furry I am not sure if it is a bias towards another product or there is really a compatibility issue with my ISP.

I will call them tomorrow and attempt to get a real answer.

Last, why do you suggest a AP over a router?

[FurryNutz]

it's possible your ISP is also routing or has a NAT set up on your line. Having 2 routers makes things more complicated. Putting on a simple AP with simple DHCP for multiple PCs and such with out any router in this case might be better suited for your needs. You still can get WiFi and connect up multiple devices, just with out the extra router functions. If the ISP is more stringent or manges routing on there end and makes it hard for users to connect external routers, then APs should work as a alternative solution.

Most ISPs are pretty open to external routers and some test to make sure most of the major brands work on there network. Some however are more stringent or it's just the way there network is set up and designed that external routers might not work. 

[phobia]

True! I hope to get this figured out man! Thanks for the help FN

[FurryNutz]

Keep us posted. 

[phobia]

Keep us posted. 

My ISP techs are IDIOTS!!!

I called asking if they knew any compatibility issues with D-link routers or the DIR-655 version on a fiber connection. Response I get, "We know nothing about networking products! We install the line and that is it, it is up to the customer to supply the products to route the signal."

I then asked if they knew if the signal was being routed on their end. His response was "I am unaware of that, routing takes place inside the users home". Then he said "I would try a new router to see if the problem persists".

I am lost at what to do. I guess my only other step would be to try a different router or AP. Any suggestions guys? What you think about the Belkin N750 DB, N600 DB and N450 DB?? I am on a fiber connection but I think the N600 would be plenty for my needs.

[FurryNutz]

I would definately try a AP device instead of a router. Been many posts on FIBER and external routers and trying to get them to work well.

I would give the DAP-1525 a try.

Let us know what you decide.

[phobia]

Well I want the security features a router brings to the table. From my understanding AP's lack in security.

The Belkin N600 DB is high on my list of possible choices at the moment.

[bgarcia17]

Phobia,

What exactly is your problem with the 655?  Just losing wireless for no reason?

I don't know a thing about a 'fiber' ISPs, but I'd definitely see what their setup is/requiers before deciding if I need a router or just an AP.  Heck, couldn't you use the 655 as an WAP (if it's wireless works, that is).

As far as losing the wireless on this router, I do believe it's a hardware problem.  I've only ever seen the B1 rev have this problem reported, and all users have had different isp's (and types).  I too believe the hardware is faulty, but am hoping that DLink can figure out the cause and fixes it.  My router doesn't even know that it's no longer transmitting, but it's signal is definitely gone until I power cycle.

bg

[phobia]

The wireless disappears after 5 or 6 hours every day. I have to restart it to re-acquire a wireless signal and then 5 or 6 hours later it must be done again. 

It is a hardware issue without a doubt. I have tried just about every setting or combination of settings to get this thing to hold a signal. I have seen hundreds of posts of the exact same issue with this router. Newegg has dozens of complaints about this issue on this router.

I called D-Link and they are attempting to RMA the product back. But I refuse to be without internet for several days to weeks sending this unit back JUST to receive the same unit. Either they send me a wireless model that does not have this issue or I will just go somewhere else with my business & future business.

The product itself is faulty and is horrible they act as if I have to eat the loss. FIX YOUR ISSUE, it is not a hidden problem with this router. It is wide spread enough of a issue that a simple google search shows this as a long standing problem of this model.

:End rant: I am just so frustrated how these customer support people act. Make you jump through hoops for any kind of service.

[FurryNutz]

I do agree that some installations there are issues with wireless. I have been using my Rev B with 2.00 and 2.03 FWs have have never seen this condition. However I don't have Fiber or FIOS, just standard Cable modem.

Most issues on wireless deal with configuration and external interferences.

The reason why I mention using the InSSIDer application is to tell if there are other Wifi routers near by. I only have 3 or 4 so I haven't any issues with mine. And thats not to day I won't either. I also have 4 APs running, 2 are running at 2.4Ghz includnig the 655 and 2 running 5Ghz only N.

We've seen some other users on these forums dealing with WiFi congestion, meaning upwards of 10-20 other WiFi routers in a close proximity. Having all these routers near by uses up the channels and each router is having to try to select a channel to use thats seems open or is in used by another router down the road. The auto channel scan is dealing with this and the good neighbor policy built in to these routers. When Auto Scan happens then this is when the disconnections are seen because the single quality on the channel as degraded to a point where auto scan needs to find a new channel. The probable reason of the device not getting re-connected back to the router or the router re-establishing a WiFI connection is that Auto Scan can't find a open or clear channel to lock on to. Thus users have to power off and back on the router to help it out.

One test that you can do to check for this, take this router to a different location, work, friend for families across town, some where different then your area. Hopefully an area that is some what clear of other wifi routers or just a few. See if the problem tracks or not. If it does then ya, there is a probable problem with the router, however it it doesn't, then you'll know.

Updating FW is a good test however in some case dealing with WiFi, might not help at all.

Let us know if updating to v2.03 helps or not. Please follow the FW update process sticky.

And again, need some one to review your settings, lets try teamviewer.com.

I do wish customer support was better. 

[phobia]

I just told them screw it, I am not jumping through hoops over and over again. I will make a video on youtube me smashing this piece of garbage in a hundred pieces and then replacing my WORKING new wireless router.

Customer service now should really be labeled = How many loop holes we can find to screw over the customer. I will never buy a D-link product again. Sad thing is I have used their products for a while. NEVER AGAIN!

I went into the call hopeful they would help their customers. Especially a long term one, hahaha what a joke. They went through every damn loop hole they could find to screw me out of my purchase.

Portion of this HOUR long Conversation

Me: I will stay with D-link I am just looking to send back this faulty unit for a working model.
CS Rep: We can send you out the same model.
Me: Well I am fine with that step but I will be calling back to deal with this issue again, what then?
CS Rep: We will then send you out a different model.
Me: Ok, those steps work for me. A bit redundant but ok.
CS Rep: The customer must pay for the shipping and we will cover shipping on our end.
Me: Wait so you telling me it will cost me $10+ in UPS charges to ship to you. Then I most likely will have to do it again?
CS Rep: Yes sorry sir that is company policy.
Me: I can go buy a Belkin Dual band router for 60 bucks, why not just take that 20 bucks and get a router without these problems?
CS Rep: Sorry sir, I will cancel your RMA if that is your decision.
Me: Yea I am out 100 bucks because you created a faulty product AND to cheap to cover the shipping charges. I will never purchase a D-Link product again.
CS Rep: Have a good day.


AHHHHHHHHHHHHHHH Soooooo damn frustrating. Yet again pass the puck off to the customer and let him eat it. I truly hate D-link!!

[phobia]

I do agree that some installations there are issues with wireless. I have been using my Rev B with 2.00 and 2.03 FWs have have never seen this condition. However I don't have Fiber or FIOS, just standard Cable modem.
Considered yourself very lucky! I should of did more research on the Fiber issue before purchasing this router.

Most issues on wireless deal with configuration and external interferences.

The reason why I mention using the InSSIDer application is to tell if there are other Wifi routers near by. I only have 3 or 4 so I haven't any issues with mine. And thats not to day I won't either. I also have 4 APs running, 2 are running at 2.4Ghz includnig the 655 and 2 running 5Ghz only N.
I have run InSSIDer and only located 3 routers in my area. Plenty of channels open and I disable auto-scan and manually set my channel to prevent the dropping of channels. Yet it still remains like clock work.

We've seen some other users on these forums dealing with WiFi congestion, meaning upwards of 10-20 other WiFi routers in a close proximity. Having all these routers near by uses up the channels and each router is having to try to select a channel to use thats seems open or is in used by another router down the road. The auto channel scan is dealing with this and the good neighbor policy built in to these routers. When Auto Scan happens then this is when the disconnections are seen because the single quality on the channel as degraded to a point where auto scan needs to find a new channel. The probable reason of the device not getting re-connected back to the router or the router re-establishing a WiFI connection is that Auto Scan can't find a open or clear channel to lock on to. Thus users have to power off and back on the router to help it out.
Answered Above

One test that you can do to check for this, take this router to a different location, work, friend for families across town, some where different then your area. Hopefully an area that is some what clear of other wifi routers or just a few. See if the problem tracks or not. If it does then ya, there is a probable problem with the router, however it it doesn't, then you'll know.
True, but I don't have any place to run across town and try it out in this manner. So that step won't happen.

Updating FW is a good test however in some case dealing with WiFi, might not help at all.
I am going to test that this weekend. It will be my last attempt.

Let us know if updating to v2.03 helps or not. Please follow the FW update process sticky.
Will do!

And again, need some one to review your settings, lets try teamviewer.com.

I do wish customer support was better. 
They are a joke, Bad would be a step up to be honest.

[FurryNutz]

And again, need some one to review your settings, lets try teamviewer.com.

[phobia]

And again, need some one to review your settings, lets try teamviewer.com.

Not comfortable going that route, but thanks anyway.