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Author Topic: DCS-855L night vision not working.  (Read 882 times)

simian1986

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DCS-855L night vision not working.
« on: August 02, 2017, 05:00:34 AM »

Hi, I have purchased a D-Link DCS-855L camera on 21 June 2017. The night vision has just suddenly stopped working as of the 30th of July. I have tried manually switching it between day and night mode. I have also tried turning it off for about a minute and I have also reset the camera. I am still experiencing the same issue. I can see the red infrared lights are on when the room is in darkness. Has anyone else experienced and resolved this issue?

Thanks
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FurryNutz

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Re: DCS-855L night vision not working.
« Reply #1 on: August 02, 2017, 10:08:23 AM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?

Has a factory reset been performed on the camera to see if the NV will work?
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simian1986

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Re: DCS-855L night vision not working.
« Reply #2 on: August 04, 2017, 06:35:58 AM »

Hi,

I am in Ireland and my hardware version is A1. I believe the firmware version is v1.01.03.

I have factory reset the device via the pin hole at the back of the camera. My router is built into my tv box from my ISP.
https://www.virginmedia.ie/television/learn-about-television/equipment/_jcr_content/background_fullwidth/templatesection_2/section_content/image.img.jpg/1442945104817.jpg

I don't think it is network related however because I have connected directly to the camera's wifi and experience the same issue. I have also tried connecting via IOS, Android, and Mac OSX.

Thanks
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GreenBay42

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Re: DCS-855L night vision not working.
« Reply #3 on: August 04, 2017, 06:45:10 AM »

If you switch to night mode, is the image the same as day (color)?  Do you hear clicking noises when switching from day to night?

This sounds like a hardware issue. Possibly the IR mechanism is damaged. I would call tech support in your region.

 
« Last Edit: August 04, 2017, 07:16:24 AM by GreenBay42 »
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