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Author Topic: Motion detection alerts stop being retriggered  (Read 1657 times)

Watcher

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Motion detection alerts stop being retriggered
« on: July 02, 2017, 12:58:51 PM »

I have noticed a problem with motion detection and sending of alerts. I have the following setup:
- Snapshot -> Trigger by Motion Always -> 6 snapshots with 1 sec interval -> Target Email
- SD Recording -> Trigger by Motion Always -> Video 1min per file, Cyclic.

After a few events (can't determine how many, somewhere in the range of  5 to 30), the camera stops sending new emails and does not record new motion events to SD. Disabling and re-enabling the checkbox in the Motion Detection tab (clearing and redefining the detection area in the process) does not help. The only thing that restarts recording of events is a reboot of the camera.

Similar setups work fine on DCS-2630L and DCS-2332L

EDIT: May be related to the question posted here: http://forums.dlink.com/index.php?topic=66661.0

Camera data:
Firmware Version    v1.04.02
Hardware Version   A1
Agent Version           2.1.0-b46
« Last Edit: July 02, 2017, 01:09:49 PM by Watcher »
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FurryNutz

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Re: Motion detection alerts stop being retriggered
« Reply #1 on: July 03, 2017, 10:08:05 AM »

Can you change the interval setting to something higher and see if anything changes?
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Watcher

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Re: Motion detection alerts stop being retriggered
« Reply #2 on: July 03, 2017, 12:55:07 PM »

Can you change the interval setting to something higher and see if anything changes?

The only two options for interval are 1 and 2 seconds. I've set it to 2 and rebooted the camera.
There again were not motion event sent to email or recorded to SD since this morning, even though there was a lot of movement in front of the camera in the afternoon.
The last emailed and SD-recorded events have the same timestamp, which points to a problem with motion detection trigger itself.
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FurryNutz

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Re: Motion detection alerts stop being retriggered
« Reply #3 on: July 03, 2017, 01:40:23 PM »

Can you erase the SD card and test again. I would also try a factory reset and set up from scratch.

If this continues, I recommend contacting D-Link support about it.
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Watcher

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Re: Motion detection alerts stop being retriggered
« Reply #4 on: July 04, 2017, 01:22:38 PM »

The SD card was freshly-formatted.
2-sec interval didn't help. Had again 2 events from this morning, then - nothing for the whole day.
I'll try a factory reset on the week-end, though I just set up this camera.
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FurryNutz

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Re: Motion detection alerts stop being retriggered
« Reply #5 on: July 04, 2017, 04:55:39 PM »

Let us know how it goes.
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Watcher

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Re: Motion detection alerts stop being retriggered
« Reply #6 on: July 07, 2017, 11:36:15 AM »

In the meantime, I tried to isolate the problem. I disabled SD recording and email sending, an left only ftp upload of video clips. 32 video clips got uploaded, but after that (this morning) motion detection stopped triggering new events.

There is nothing in the system log today. Event log shows the last 32 events. Here is the log starting from the 2nd of July, when I launched this thread. I am grouping it by reboots of the camera:

--> Reboot 02.07 at about 18:00:00

2017/07/02 18:42:33      Storage recording trigger video by Motion event
2017/07/02 18:42:33      Video Clip trigger by Motion event
2017/07/02 18:42:35      Snapshot trigger by Motion event
2017/07/02 19:37:27      Video Clip trigger by Motion event
2017/07/02 19:37:27      Storage recording trigger video by Motion event
2017/07/02 19:37:28      Snapshot trigger by Motion event
2017/07/02 19:37:37      Video Clip trigger by Motion event
2017/07/02 19:37:38      Snapshot trigger by Motion event
2017/07/02 22:02:21      Video Clip trigger by Motion event
2017/07/02 22:02:21      Storage recording trigger video by Motion event
2017/07/02 22:02:22      Snapshot trigger by Motion event
2017/07/02 22:02:37      Video Clip trigger by Motion event
2017/07/02 22:02:38      Snapshot trigger by Motion event
2017/07/02 22:04:17      Storage recording trigger video by Motion event
2017/07/03 06:38:36      Video Clip trigger by Motion event
2017/07/03 06:38:36      Storage recording trigger video by Motion event
2017/07/03 06:38:36      Snapshot trigger by Motion event
2017/07/03 06:38:46      Video Clip trigger by Motion event
2017/07/03 06:38:47      Snapshot trigger by Motion event
2017/07/03 08:54:02      Video Clip trigger by Motion event
2017/07/03 08:54:02      Storage recording trigger video by Motion event
2017/07/03 08:54:03      Snapshot trigger by Motion event
2017/07/03 08:54:48      Video Clip trigger by Motion event
2017/07/03 08:54:48      Snapshot trigger by Motion event
2017/07/03 08:55:23      Storage recording trigger video by Motion event

--> Looks like SD recording and emails stopped working here

2017/07/03 08:56:24      Storage recording trigger video by Motion event

--> and after this event video to ftp stopped working until reboot

--> Reboot 03.07 at about 18:00:00

2017/07/04 06:35:39      Video Clip trigger by Motion event
2017/07/04 06:35:40      Storage recording trigger video by Motion event
2017/07/04 06:35:40      Snapshot trigger by Motion event
2017/07/04 06:35:51      Video Clip trigger by Motion event
2017/07/04 06:35:54      Snapshot trigger by Motion event
2017/07/04 08:57:13      Video Clip trigger by Motion event
2017/07/04 08:57:13      Storage recording trigger video by Motion event
2017/07/04 08:57:15      Snapshot trigger by Motion event

--> Recording to SD stopped here

2017/07/04 08:57:24      Video Clip trigger by Motion event
2017/07/04 08:57:29      Snapshot trigger by Motion event

--> Video to ftp and snapshot to email stopped here until reboot

--> Reboot 04.07 at about 18:00:00 (ok - no motion until morning)

2017/07/05 06:36:55      Storage recording trigger video by Motion event
2017/07/05 06:36:55      Video Clip trigger by Motion event
2017/07/05 06:36:56      Snapshot trigger by Motion event
2017/07/05 08:58:52      Video Clip trigger by Motion event
2017/07/05 08:58:52      Storage recording trigger video by Motion event
2017/07/05 08:58:53      Snapshot trigger by Motion event
2017/07/05 09:00:19      Video Clip trigger by Motion event
2017/07/05 09:00:19      Storage recording trigger video by Motion event
2017/07/05 09:00:21      Snapshot trigger by Motion event

--> Stopped recording to SD and sending video to ftp, but continued to send snapshot emails without me changing the configuration

2017/07/05 12:44:02      Snapshot trigger by Motion event
2017/07/05 12:44:14      Snapshot trigger by Motion event
2017/07/05 14:26:04      Snapshot trigger by Motion event
2017/07/05 14:26:34      Snapshot trigger by Motion event
2017/07/05 15:37:17      Snapshot trigger by Motion event
2017/07/05 15:37:29      Snapshot trigger by Motion event
2017/07/05 15:47:39      Snapshot trigger by Motion event
2017/07/05 16:33:24      Snapshot trigger by Motion event
2017/07/05 16:33:35      Snapshot trigger by Motion event
2017/07/05 16:45:04      Snapshot trigger by Motion event
2017/07/05 17:14:31      Snapshot trigger by Motion event
2017/07/05 17:16:18      Snapshot trigger by Motion event
2017/07/05 17:25:40      Snapshot trigger by Motion event
2017/07/05 17:45:22      Snapshot trigger by Motion event
2017/07/05 17:45:59      Snapshot trigger by Motion event

--> stopped sending emails too until reboot

--> no idea what 2016 is doing here!

2016/11/03 01:00:33      Video Clip trigger by Motion event

--> Only left ftp upload from Video clip setting on (disabled email and SD) and rebooted on 05.05 at about 18:00:00

2017/07/05 18:20:33      Video Clip trigger by Motion event
2017/07/05 18:20:56      Video Clip trigger by Motion event
2017/07/05 18:39:09      Video Clip trigger by Motion event
2017/07/05 18:42:59      Video Clip trigger by Motion event
2017/07/05 20:40:26      Video Clip trigger by Motion event
2017/07/05 20:40:52      Video Clip trigger by Motion event
2017/07/06 06:14:57      Video Clip trigger by Motion event
2017/07/06 06:17:35      Video Clip trigger by Motion event
2017/07/06 06:29:44      Video Clip trigger by Motion event
2017/07/06 06:30:24      Video Clip trigger by Motion event
2017/07/06 06:36:33      Video Clip trigger by Motion event
2017/07/06 11:08:00      Video Clip trigger by Motion event
2017/07/06 11:08:29      Video Clip trigger by Motion event
2017/07/06 11:14:25      Video Clip trigger by Motion event
2017/07/06 11:19:50      Video Clip trigger by Motion event
2017/07/06 11:23:08      Video Clip trigger by Motion event
2017/07/06 11:29:19      Video Clip trigger by Motion event
2017/07/06 12:54:10      Video Clip trigger by Motion event
2017/07/06 12:54:24      Video Clip trigger by Motion event
2017/07/06 15:44:13      Video Clip trigger by Motion event
2017/07/06 15:44:32      Video Clip trigger by Motion event
2017/07/06 16:23:31      Video Clip trigger by Motion event
2017/07/06 16:23:43      Video Clip trigger by Motion event
2017/07/06 18:42:36      Video Clip trigger by Motion event
2017/07/07 01:27:41      Video Clip trigger by Motion event
2017/07/07 08:58:11      Video Clip trigger by Motion event
2017/07/07 08:58:22      Video Clip trigger by Motion event
2017/07/07 10:31:57      Video Clip trigger by Motion event
2017/07/07 10:32:13      Video Clip trigger by Motion event
2017/07/07 10:37:04      Video Clip trigger by Motion event
2017/07/07 10:42:33      Video Clip trigger by Motion event
2017/07/07 11:15:09      Video Clip trigger by Motion event

-> video stopped being sent to ftp until this evening (will be rebooting now, leaving only email on...)
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FurryNutz

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Re: Motion detection alerts stop being retriggered
« Reply #7 on: July 07, 2017, 12:55:35 PM »

I've passed this on to D-Link for review. Possible the camera is overloading or something in the camera is causing the camera to stop doing what it's supposed to.

I recommend contacting D-Link support about this and getting some support going on it.
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Watcher

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Re: Motion detection alerts stop being retriggered
« Reply #8 on: July 12, 2017, 01:23:08 PM »

I have not disappeared with this issue, but was rather trying to see if e-mail events would stop being sent on their own.

5 days and 119 events later and emails are still coming. It looks like video-events cause the problem, while snapshots are doing fine.

One last test. I'll disable e-mail notifications now, and start SD recording on motion, reboot and see how long the events will be recorded.
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FurryNutz

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Re: Motion detection alerts stop being retriggered
« Reply #9 on: July 12, 2017, 01:59:41 PM »

Thank you for the update and info...
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Re: Motion detection alerts stop being retriggered
« Reply #10 on: July 13, 2017, 12:48:04 PM »

And video recording to SD only hung up after 15 events.

2017/07/13 06:36:18      Storage recording trigger video by Motion event
2017/07/13 09:01:43      Storage recording trigger video by Motion event
2017/07/13 09:02:38      Storage recording trigger video by Motion event
2017/07/13 11:42:52      Storage recording trigger video by Motion event
2017/07/13 11:44:30      Storage recording trigger video by Motion event
2017/07/13 11:45:30      Storage recording trigger video by Motion event
2017/07/13 11:46:44      Storage recording trigger video by Motion event
2017/07/13 11:47:44      Storage recording trigger video by Motion event
2017/07/13 11:49:55      Storage recording trigger video by Motion event
2017/07/13 13:37:19      Storage recording trigger video by Motion event
2017/07/13 13:38:15      Storage recording trigger video by Motion event
2017/07/13 13:39:24      Storage recording trigger video by Motion event
2017/07/13 13:41:53      Storage recording trigger video by Motion event
2017/07/13 15:10:45      Storage recording trigger video by Motion event
2017/07/13 15:42:20      Storage recording trigger video by Motion event

Given that email notifications went on and on, the problem is not with the motion detection, but rather in the combination of motion detection and video being sent to either ftp or SD. However, if video is enabled in a mix with emailing of snapshots, then email notifications will also become suspended after a while.

Should I contact support or do techs from D-Link read this?
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a714gomez

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Re: Motion detection alerts stop being retriggered
« Reply #11 on: July 13, 2017, 01:43:07 PM »

Hey Watcher, I have passed the info you provided to some of our techs for them to review and see if they can replicate or have any knowledge of the issue. But yes, I'd also recommend you contact your regions support office.

Odd question but does your camera feel like it is warmer than it should be while running?
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Watcher

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Re: Motion detection alerts stop being retriggered
« Reply #12 on: July 15, 2017, 06:59:44 AM »

Hey Watcher, I have passed the info you provided to some of our techs for them to review and see if they can replicate or have any knowledge of the issue. But yes, I'd also recommend you contact your regions support office.

Odd question but does your camera feel like it is warmer than it should be while running?

Hi!

It does feel a bit too warm to the touch. I have a remote thermometer, and I measured the backplate in a range between 45C at the bottom and 56C at the hottest spot where the QR code is on the sticker.

For comparison, a 2630L (which is located at a better-aired place) measures 47C at the hottest stop. on the back top part.
 
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FurryNutz

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Re: Motion detection alerts stop being retriggered
« Reply #13 on: August 08, 2017, 03:13:39 PM »

Any status on this?  ???
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happyhere

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Re: Motion detection alerts stop being retriggered
« Reply #14 on: August 27, 2017, 04:46:25 AM »


I have this same issue.  There will be GAPS in motion detection recording. 

I have this enabled:
  • SD recording (video)
    FTP snapshot and FTP video

One workaround is the reduce the video resolution of Profile 1 (e.g. 800x600) and the motion detection recording can work well. 
If set to max resolution, the motion detection recording gap is erratic.


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