The Graveyard - Products No Longer Supported > DCS-2330L

2330 Unacceptable Video Quality and much much more!

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Dystronic:
The image quality is fine in sunlight but begins to severely break up in low light, exhibiting atrocious graininess when under IR alone. My 942 and two other 932's do not have anything even remotely resembling this problem. Take a look at the attached image and tell me whats you think is wrong, and the first one to say " you need more independent IR illumination" loses. This quality is just plain unacceptable in a camera that represents itself as "Night Vision"
I plan to tinker with the settings and hope I find some tidbit of wisdom here, otherwise it's going bye bye to this POS.  Another gripe, I can see why the power cord for an outdoor unit is sealed into the camera housing but why is it also hardlined into the transformer without a plug? Do you expect me to run AC outside to the camera and the same 'elements' where any jackass can unplug it? A simple plug seems like a serious no-brainer. Now I have to cut the cord and splice in my own.

FurryNutz:
Link>Welcome!


* What Hardware version is your camera?
* Link>What Firmware version is currently loaded?
* What region are you located?

Dystronic:

--- Quote ---HW: A1
FW: 1.02.05
REGION:US/CAN
--- End quote ---

Messed around with the sharpness and denoiser. Image became less grainy, but masking that much graininess left the image looking foggy and blurred, like opening your eyes under water.

FurryNutz:
I presume the lens is clean? If so, maybe you have a faulty unit and would need to be RMAd. It should be crystal clear.

Is the camera near or next to any other electronic devices?

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Dystronic:
After a frustrating battle with D-Link's foreign based support people it was finally determined that the unit was in fact faulty and then, after being asked to call no fewer than 4 different phone numbers, 50++ minutes on the phone and 2 dropped calls later, they suggested I return it to...(wait for it)... the original point of purchase. (DOH!) Just as I was about to throw the camera in blender and send them the pieces, I remembered that this particular part of my Amazon order had been fulfilled BY Amazon itself. Needless to say, within minutes my account had been reimbursed, a new one in now on its way and I am printing a freight-paid bill of lading as I type this. 

Anyway, thanks FurryNutz. I'd give you a big hug, but the visual is making me a little nauseous.

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