D-Link Forums
The Graveyard - Products No Longer Supported => IP Cameras => DCS-930L => Topic started by: ckaye on June 18, 2011, 12:35:41 PM
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I have not been able to complete the set up cd for this camera. When I get to the "add camera to mydlink.com" step, I get an error to check my internet connection and that it cannot connect to website.
Things I have tried:
Setting IP address on Netgear WNDR3700 router to dynamic
Setting Ip address on Netgear WNDR3700 router to static
All firmware on router updated
Windows firewall off
Set up camera wireless
Reset camera and set up wired
I don't know what else to try. Ideas?
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Wireless configuration during initial setup is sometimes problematic. D-Link recommends using a wired connection for the initial setup. You should also completely reset the camera to the factory defaults by holding a paperclip in the pinhole on the rear side of the DCS-930L.
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Yep. did that and set it up totally wired. Same error.
I can "cancel" out of the "cannot connect to mydink.com" and view the camera by inputting the IP address into a web browser, but I really wanted to be able to view via my mobile phone over a mobile network. I have tinycam monitor app (android device), and that works, as long as I'm on wifi. When I try to view over 4G, I get a "cannot open a private IP address over a mobile network" error.
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If you purchased your DCS-930L within the past year, then you are under warranty. I encourage you to call the D-Link technical support. They will walk you through the configuration process...it's worth the call.
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I spoke with support for about 45 minutes and they authorized a RMA.
Things we tried:
Reset the camera, setting up totally wired (already had done this)--didn't work
Confirmed that the router had UPnP enabled--was enabled, no changes
...and that's about it.
I was told that this is not a usual error, so I guess I have that going for me?
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I spoke with support for about 45 minutes and they authorized a RMA.
I'm glad things worked out. For products under warranty, D-Link technical support will do their part to make things right.
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I have the new cam, and I have exactly the same error.
Any ideas now? I am just about to give up on dlink products.
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I have the new cam, and I have exactly the same error.
Any ideas now? I am just about to give up on dlink products.
Like I suggested to the prior poster, your product is under warranty so call D-Link and have their technical support walk you through the setup. The wait on the phone is relatively short for in-warranty products.
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Like I suggested to the prior poster, your product is under warranty so call D-Link and have their technical support walk you through the setup. The wait on the phone is relatively short for in-warranty products.
Um, again? I have called D Link and walked through the set up. I AM the "prior poster" on this thread. They were not able to help me previously--they said my error was "very unusual" and they did not have me do anything that I had not already done. Why do you think they'll be able to assist this time, when they were not able to assist previously?
This replacement cam was set up per the instructions I received when I was on the phone with them, which were not ANY different than the instructions included in the box.
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Um, again? I have called D Link and walked through the set up. I AM the "prior poster" on this thread. They were not able to help me previously--they said my error was "very unusual" and they did not have me do anything that I had not already done. Why do you think they'll be able to assist this time, when they were not able to assist previously?
This replacement cam was set up per the instructions I received when I was on the phone with them, which were not ANY different than the instructions included in the box.
My head must have been somewhere else when I responded to your last post, I thought you were a different user. If it means anything, D-Link just authorized an RMA for my DCS-932L due to connectivity issues. Both models (930L and 932L) share the same design, so problems inherent in one are somewhat more likely to show up in the other.
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What's so frustrating here is the camera WORKS. It connects wired and wirelessly and I can view it via a web browser as long as I am in my home network. It just WILL NOT register on mydlink.com. I suspect the problem has something to do with how it talks to my router or how my router talks to the internet, but I really don't quite know enough to figure it all out. :-/
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What's so frustrating here is the camera WORKS. It connects wired and wirelessly and I can view it via a web browser as long as I am in my home network. It just WILL NOT register on mydlink.com. I suspect the problem has something to do with how it talks to my router or how my router talks to the internet, but I really don't quite know enough to figure it all out. :-/
I experienced a similar problem. According to D-Link some DCS-930s have connectivity issues for which they are unsure of the root cause (ergo the RMA). They have no history of these issues on the DCS-932L because the camera is so new, but suspect that due to the similarity between the two models, the DCS-932L may have inherited the problem.
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What's so frustrating here is the camera WORKS. It connects wired and wirelessly and I can view it via a web browser as long as I am in my home network. It just WILL NOT register on mydlink.com. I suspect the problem has something to do with how it talks to my router or how my router talks to the internet, but I really don't quite know enough to figure it all out. :-/
Depending on your needs and capability, you may want to consider opening (port forwarding) a port on your router that is associated with your camera, and using a service such as dyndns, configure a port redirect (a free service offered by dyndns) to your camera port. You can view the image via a browser on your PC or mobile device. Just note that browser must support active x or have the java plugin. Iphones don't work natively because they don't use/support active x, and the java plugin in safari does not seem to work.
I've posted guidelines on how to do this elsewhere in this formum.
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I think I have the cam working well with a free dyndns.com account...only now, when I set up the new replacement device in the area I would like to watch, it cannot connect to my wireless network. The one I sent back had ZERO issues connecting. ARGH.
I am waffling between sending this one back for another dlink or sending this one back for a refund and trying another brand entirely. Thoughts? Any ideas on something that might work better?
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Just a follow up:
I purchased this Foscam: http://www.amazon.com/Foscam-FI8918W-Wireless-Camera-Viewing/dp/B0046710G6/ref=sr_1_1?ie=UTF8&qid=1310086178&sr=8-1
It was incredibly easy to set up for wired and wireless viewing in and out of my network, produces a far better picture than the DLink and has more features--it can pan and tilt and has IR for night viewing.
I should have started with this cam. I won't be buying DLink again. I would recommend this camera for anyone struggling with their DCS-930L. You do need to know how to log into your router to set up port forwarding, and you will need a free dyndns.com account if you would like to view the cam from outside your network.
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I purchased this Foscam: http://www.amazon.com/Foscam-FI8918W-Wireless-Camera-Viewing/dp/B0046710G6/ref=sr_1_1?ie=UTF8&qid=1310086178&sr=8-1
It was incredibly easy to set up for wired and wireless viewing in and out of my network, produces a far better picture than the DLink and has more features--it can pan and tilt and has IR for night viewing.
That looks like a great alternative, almost too good to be true for that price point. How well does the wireless work (compared to the DCS-930L)?
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That looks like a great alternative, almost too good to be true for that price point. How well does the wireless work (compared to the DCS-930L)?
Connects to my network beautifully, and it's in the basement, while my router is on the second floor. The first 930L connected fine with the same set up, but the replacement cam could not connect.
Only oddities I've noticed are that the IP address and MAC for the cam is different wired vs wireless and that it cannot deal with special characters in the wireless passphrase. The "visitor" login also only works with IE--if someone logs in with the visitor's login on Firefox or Chrome, they are given full admin rights for that browser. It's not the full set available to the admin in IE, but it would be enough to screw things up, if that person were so inclined.
The picture is far better than the 930L and having pan/tilt and night vision is cool. I have Tiny Cam for android set up on my phone and can view the image from anywhere, and can even pan/tilt the camera from within the mobile app. I can view the cam from any computer via my dyndns host name, and there is support for IE, Firefox and Chrome. (And perhaps other browsers, but I have not tried them.) It is also a one click record if you are accessing from IE, which is very nice.
This is NOT the cam for someone who doesn't know how to access their router settings, or what an IP address is, or what a port is, but as long as you have just a LITTLE bit of base knowledge, this is an excellent choice with a boatload of features. I thought I needed the !d!ot proof set up and viewing online that the DLink promised (but did not deliver! :sigh:), but really the only piece of knowledge I was missing was what port forwarding was and how it worked. It was easy enough to pick up and I set up the Foscam camera in perhaps 60 minutes. The only stumbling blocks I had were figuring out that I had to remove the special characters in my wifi passphrase and that I needed to adjust the IP address for the port forwarding after I moved it to wifi (the initial set up is all wired.) I could set up a second cam in about 15 minutes now that I know what to expect.
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Here's what worked for me:
1) I reset the 930L to factory settings.
2) I downloaded the latest setup software (the software on the CDROM that was packaged with the camera was obsolete).
3) I downloaded the latest firmware for the 930L.
4) I ran the setup software on my PC (running Windows Vista).
5) I connected the 930L to my router with the ethernet cable.
6) I set up the camera as a brand new one.
7) The problem now was - the latest setup software does not recognize wireless networks - SO - you go ahead and setup the camera by chosing the option for Wired Connection.
8) The setup process will go without a hitch, since your cam is hard-wired to your router.
9) Having done that, it will allow you to register the cam to your DLink account - go ahead and do it.
10) Once you login to your account on www.mydlink.com - you'll see your cam on your registered devices.
Click on the Settings Tab > Scroll down and click on Advanced
11) Once you enter your username/pass - you'll gain access to your cam's setup menu.
12) Click on Settings > Wireless
You'll see that the Wireless option is Disabled (coz you've setup the cam as a wired connection initially).
13) Enable Wireless
14) Manually add the SSID of your home wifi network
15) Select your WEP or WPA protocol - and manually enter your wifi password.
16) Save Settings
17) Power down cam - remove ethernet cable - power up again - you'll see that it connects within minutes.