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[grinch]

Steam boost test bandwith is not working  keeps saying bandwith test failed check your network connection and try again I am using firmware DGL-5500_REVA_FIRMWARE_1.11B03  can I please get some help fixing this.  I  have tried factory reset

[FurryNutz]

Link>Welcome!

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Are you wired or wireless when your setting up the router?
Is any other devices connected to the router while setting it up?

Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

[grinch]

What region are you located? montana
Are you wired or wireless connected to the router? wired
Has a Factory Reset been performed? Yes
Was a Factory Reset performed before and after any firmware updates then set up from scratch? yes


Internet Service Provider and Modem Configurations  Charter
What ISP Service do you have? Cable or DSL? cable
What ISP Modem Mfr. and model # do you have? Motorola Surfboard  model SB6120
What ISP Modem service link speeds UP and Down do you have?  32.70mbps upload is 4.49

[FurryNutz]

How about disable ABE, manually input 100.00 and 10.00, save settings then re-enable ABE...save settings and reboot router...

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

[grinch]

it works now thankyou!

[FurryNutz]

Enjoy.