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[B.Banner]

Every 2 to 3 days the "My Network" page stops functioning on the router.  I see no devices in the "My Network" or "Priorities" page so I'm unable to view device bandwidth or modify device priorities.  I've tried multiple browsers with the same results.  As soon as I reboot the router those pages work as expected again.  I saw a similar post that mentioned making sure all devices have a reserved dhcp and I'm trying that now.  Any ideas?


•What Hardware version is your router? Look at sticker under router.
A1
•What Firmware version is currently loaded? Found on the routers web page under status.
1.11 , 23, Oct, 2013
•What region are you located?
California, USA
•Are you wired or wireless connected to the router?
Both wired and wireless used
•Has a Factory Reset been performed?
Yes
•Was a Factory Reset performed before and after any firmware updates then set up from scratch?
Yes
•Was the router working before any firmware updates?
Unknown, I updated the firmware as soon as I got the router

[FurryNutz]

• What wireless devices do you have connected?

Both wired and wireless devices disappearing?

Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

[B.Banner]

The next time it happens I will try Chrome wit those settings.  I have tried IE11 normal and compatibility mode as well as Firefox and cleared cache.  When it happens ALL devices disappear.  I even tried navigating directly to http://dlinkrouter/selectnode.asp?nodeid=router and there's nothing there.  Priorities menu is completely empty as if there are no devices.  Actual operation appears to be unaffected as I still have internet on my wired computer and on the wireless xbox one.

For wired I have two computers running windows 8.1 and one Xbox One.  On wireless there's a iPhone, an Android device, and another Xbox One.

[FurryNutz]

Keep us posted...

[B.Banner]

Not even a full day of uptime and already the devices disappeared...  Should I restore factory defaults and re-flash once more?  Also the "Usage By Time" statistics page does not function.  I tested this with IE11, Firefox, and now a fresh Chrome install with the suggested settings and they all don't work.  If I were to reboot the router right now the devices will show up again.  I don't get it.
home.comcast.net/~cc_silent/dgl5500/dgl-5500.1.jpg
home.comcast.net/~cc_silent/dgl5500/dgl-5500.2.jpg
home.comcast.net/~cc_silent/dgl5500/dgl-5500.3.jpg
home.comcast.net/~cc_silent/dgl5500/dgl-5500.4.jpg
home.comcast.net/~cc_silent/dgl5500/dgl-5500.5.jpg
home.comcast.net/~cc_silent/dgl5500/dgl-5500.6.jpg

[FurryNutz]

Yes please do a factory reset, re-load FW, factory reset once more then set up from scratch. Please use IE or FF to do the FW load.

I'll forward this on to D-Link for review...Keep us posted.

[FurryNutz]

I put my 5500 back online today and will check back on if my network icons are missing. They are appearing and listed...for now. 

[B.Banner]

Yes please do a factory reset, re-load FW, factory reset once more then set up from scratch. Please use IE or FF to do the FW load.

I'll forward this on to D-Link for review...Keep us posted.

Thanks.  I'll do the re-load after the internet isn't being used in the house later tonight and get back to you.  I left it as-is for the day to see if the devices would ever re-populate without a reboot and it's still empty.

[FurryNutz]

From what I understand, the devices will disappear after a period of time when inactive. I presume that some of your devices are always on and active?

http://forums.dlink.com/index.php?topic=54968.0

[B.Banner]

Even if all devices were inactive the computer viewing the router page should still show up as well as the router itself connected to the modem.  The priorities page should also always be there even for inactive devices so you can change the priorities around.  Instead the page goes completely blank and not a single device ever shows up again until a reboot.  So far it's working with almost a full day of uptime I'll keep checking it.

Also, the "Usage By Time" Statistics now has info after the re-flash as seen here:
http://home.comcast.net/~cc_silent/dgl5500/Statistics.1.jpg

I can only get Usage By Time statistics working in IE11 or Chrome.  Firefox displays a blank page.  However, the drop menu's on the right side for "Usage By Time" do not function.  Can you check your router and let me know if they work for you?  When I select "Last Day" or "Last Week"  it still shows last month like the menu's don't work.  Same thing if I try to select one of my devices it still shows the "All Devices" statistics.  Let me know if those drop down menu's work for you.  I tried all three browsers.

[FurryNutz]

Ok, keep us posted...I'm currently using Mac OSX and Safari and I'm getting Stats, Usage and Priorities. Hold on for a bit longer...New code is coming soon.

[B.Banner]

Ok, keep us posted...I'm currently using Mac OSX and Safari and I'm getting Stats, Usage and Priorities. Hold on for a bit longer...New code is coming soon.

Awesome, new beta to try?  What about the drop down menu's on the "Usage By Time" statistics page.  Do those work for you?

[FurryNutz]

Yes.

No, those drop down menus don't work for me...However I just put my 5500 online yesterday so there may not be enough data in the history yet. I'll check later today and tomorrow.

[B.Banner]

Stopped working again today so it's definitely a problem with the router  Seems to happen shortly after I modify my priority list.  My Network,  Priorities, and Statistics stop functioning.  The Statistics presents the following message in all three browsers:

http://home.comcast.net/~cc_silent/dgl5500/dgl-5500.7.jpg

[FurryNutz]

And does rebooting the router fix this?