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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-857 => Topic started by: kargo27 on August 18, 2012, 07:44:28 PM

Title: Bad luck - lightning strike nearby likely affected my 857 (RMAd-FIXED)
Post by: kargo27 on August 18, 2012, 07:44:28 PM
The thunder sounded like a bomb blew up right outside our home today and even though we didn't lose power, the strike must have affected the cable line because my Ooma Telo VoIP modem and my less than a year old SB6141 Surfboard modem both are "kaput".

Luckily, I still have my SB6120 but now my Link indicator light on it is blinking amber (meaning 10-100 MBPS, right?) on the WAN instead of it's normal blue (indicating Gigabit).

Everything else seems normal but I wonder what's been affected on my 857.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 19, 2012, 10:29:26 AM
Wow, sorry to hear that bud.

One thing you might try is factory reset everything.
Check the WAN port speed on the 857, you can set it for 1000Mb.
What are the indicated status lights on the modem after everything is running? List them out for us.

You might check the power supplies on the 6141 and the other devices, could have blown out the power supply. I think you can use the same PS from the 6120.

What power strip do you have?
Harry recommended a TRIPPLITE Brand, I'll have to find out which one he mentioned.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 19, 2012, 11:01:19 AM
Wow, sorry to hear that bud.

One thing you might try is factory reset everything.
Check the WAN port speed on the 857, you can set it for 1000Mb.
What are the indicated status lights on the modem after everything is running? List them out for us.

You might check the power supplies on the 6141 and the other devices, could have blown out the power supply. I think you can use the same PS from the 6120.

What power strip do you have?
Harry recommended a TRIPPLITE Brand, I'll have to find out which one he mentioned.

Oh, man, it was a catastrophe of electronic failures yesterday.

I did run to WalMart and get a cable surge suppressor but when I read the fine print it said "not for lightning strikes which may impact cable and phone lines" or something like that.    >:(

For the 6141, I did switch out power supplies and it wasn't that.  The 6141 worked fine on the 6120.  I do have pretty beefy backup power supply and surge suppressor but it looks like it got me through the cable line and the phone/DSL line (we have DSL for UVerse TV).

The lights on the 6120 are:

power-green
receive-blue
send-green
online-green
link-amber (flashing)

I'll check out that Tripplite!
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 19, 2012, 11:12:48 AM
Swap cables between the 857 and Modem and see and try that WAN port Speed setting.
If you connect a wired PC that has Gb Network card directly to the 6120, what light do you get there? Should be blue however if not, could be 6120. Might need help there as well.

I would also call Motorola and see if they can help as well. I called them last year to get a new power supply and got one free of charge. Seem like good support.


Keep us posted.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 19, 2012, 11:26:11 AM
Swap cables between the 857 and Modem and see and try that WAN port Speed setting.
If you connect a wired PC that has Gb Network card directly to the 6120, what light do you get there? Should be blue however if not, could be 6120. Might need help there as well.

I would also call Motorola and see if they can help as well. I called them last year to get a new power supply and got one free of charge. Seem like good support.


Keep us posted.


Did a cable swap between the 857 and 6120 and no-go.

Called Moto last night and they said "sorry" act of God.  I kinda figured that.  So, I'm back to the 6120 which is fine, I don't notice any difference in speed.

With the 857 I just changed the WAN setting from Auto to 1000MBPS and rebooted both the 857 and the 6120.  The LINK light on the 6120 does not light up at all and the Globe on the 857 doesn't either.

I switched the setting to 100MBPS on the 857 and the LINK light on the 6120 flashes amber and the Globe light on the 857 comes up blue.  I tested that e4200 (gigabit ports) I have with the 6120 and the LINK light flashes blue, indicating it's maximizing it's potential.

So, yes, I think my 857 was damaged.  It looks like the surge came through the cable line, hosed my modem and then entered the 857 through the WAN port and hosed the gigabit part of it and possibly the wifi.  I'm also getting spotty wifi connects/disconnects which didn't happen before the storm.   :'(
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 19, 2012, 11:32:44 AM
Damn, well sounds like you got it narrowed down then. Lossed the 6141 and the 857 isn't working well. I would call DLink and ask for level 2 support. Even though is an act of god, might see if they can RMA it for a repair or a new one. Ask and see how much a fee is for a repair.

Lightning happen there a lot? If so, need to look into some lightning suppression on the cable line.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 19, 2012, 11:33:32 AM
Want your DIR-601 back? LOL  ;D
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 19, 2012, 11:41:55 AM
Want your DIR-601 back? LOL  ;D

ROFL!!!

The 857 is working, I'm on it now but it's definitely damaged.  I switched wifi settings from 20/40MHz auto to just 20MHz on the 2.4 band and it seems to have stabilized but it might be too early to tell!

I think I'll do what you suggested and call DLink support about RMA'ing this one.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 19, 2012, 12:06:11 PM
Good news!

Called D-Link and got an RMA.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 19, 2012, 12:07:17 PM
Awesome, who did you talk too first person or level 2? Glad you go and RMA.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 19, 2012, 12:10:17 PM
Awesome, who did you talk too first person or level 2? Glad you go and RMA.

First person.  Didn't have to do any troubleshooting because I told her I knew you.   ::)

No but seriously, I told her some things that you, Java and Harry know and I think that helped speed things along.   ;D
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 19, 2012, 12:13:03 PM
Awesome. Good to hear. Well get that sent off.

Motorola wont do any repairs at all? Thats a shame. Figured they might have something for repairs, even if it cost something. However probably not worth it as the fee would be about the same as getting a new one at the store. I'd go get another and keep the 6120 on back up. Glad you had one huh?
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 19, 2012, 12:18:20 PM
Awesome. Good to hear. Well get that sent off.

Motorola wont do any repairs at all? Thats a shame. Figured they might have something for repairs, even if it cost something. However probably not worth it as the fee would be about the same as getting a new one at the store. I'd go get another and keep the 6120 on back up. Glad you had one huh?

I know, Moto is getting cheap.  I haven't had it but for about 8 months maybe.  That's what I get for being honest, I guess!  No biggie.  I did find a place online that fixes modems and I'll give them a call tomorrow and see if they think it's worth it.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 19, 2012, 01:35:57 PM
If it works, let us know, might help others in the future.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 19, 2012, 05:18:22 PM
If it works, let us know, might help others in the future.

Will do.  Here's their website FWIW:  http://www.qcsohio.com/ (http://www.qcsohio.com/)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 20, 2012, 06:18:27 AM
Did you simply tell Tech support that the modem wasn't working or did you tell them that the poor DIR-857 was struck by lightening? ???
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 07:54:11 AM
Did you simply tell Tech support that the modem wasn't working or did you tell them that the poor DIR-857 was struck by lightening????

Oh no Michael, I was honest and told them that it was a lightening storm that caused it.  I told them several times as a matter of fact.

And that place I mentioned earlier that fixes modems deals only with cable providers, it's not worth fixing a single modem.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 07:55:51 AM
At least you can get the 857 fixed.  ;)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 20, 2012, 08:11:26 AM
I was honest and told them that it was a lightening storm that caused it.  I told them several times as a matter of fact.

And that place I mentioned earlier that fixes modems deals only with cable providers, it's not worth fixing a single modem.

So, it DOES pay to be honest  ;)

I'm rather surprised that D-Link is openly covering the modem considering the circumstances causing the damage.  Kudos to D-Link support!
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:15:40 PM
So, it DOES pay to be honest  ;)

I'm rather surprised that D-Link is openly covering the modem considering the circumstances causing the damage.  Kudos to D-Link support!

Yes, they were very helpful!   :)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 12:22:45 PM
Let us know when you get it back SIR.  :o
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:27:32 PM
Let us know when you get it back SIR.  :o

Will do!  They have this pretty cool option when doing the RMA which allows the consumer to "pay" via a deposit (credit or debit card) on the new unit and they ship that one immediately.  Instead of one having to wait until they troubleshoot the old unit.  I opted for that.  They don't run the charge but it sits as a "hold".
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 12:30:05 PM
Kewl, how much is the fee if you don't return?
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 20, 2012, 12:38:54 PM
Kewl, how much is the fee if you don't return?

The price is D-Link's MSRP, which is significantly higher than any retail/online store. Best to return the unit quickly!
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:39:17 PM
Kewl, how much is the fee if you don't return?

$180, the list price of a new 857.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:39:51 PM
The price is D-Link's MSRP, which is significantly higher than any retail/online store. Best to return the unit. .  . and quickly!

This!

And I believe one has 2 weeks (14 days....but really only 10 working days) to do so, IIRC.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 12:43:08 PM
Specially for the price you got your for. LOL.  ::)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:44:55 PM
Specially for the price you got your for. LOL.  ::)

LOL!  Yeah, really!
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 12:45:34 PM
Some peoples children.  ::)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:48:35 PM
I was thinking more about the lightening strike.  Our cables are all buried....phone, cable tv/internet, electrical, etc.

Shouldn't everything already be grounded?  I don't know anything about how it all works but I am interested in learning if anyone can answer my question.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 12:50:17 PM
I think you should just send me our new 857 since you seem to be abusive to your HW and I'll send you back your 601 and you can use that SIR.  ;D
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:51:58 PM
I think you should just send me our new 857 since you seem to be abusive to your HW and I'll send you back your 601 and you can use that SIR.  ;D

I'll get right on that!   :P

Edit: I'm using that e4200 which is working great but I just might throw on that OTHER 601 I have, just to spite you.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 12:52:48 PM
Honestly though, i would have the ISP come out and check and make sure your lines are well grounded. Should be a grounding strap of some sorts going to a grounding rod that should penetrate I think 3-6'. Can't remember the recommended depth off hand. All of your lines coming to the house should be. Phone, Electric and others.

Your 601 has been working well for me..cept for the antenna mod you did on it.  ::)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 12:53:49 PM
Honestly though, i would have the ISP come out and check and make sure your lines are well grounded. Should be a grounding strap of some sorts going to a grounding rod that should penetrate I think 3-6'. Can't remember the recommended depth off hand. All of your lines coming to the house should be. Phone, Electric and others.

Your 601 has been working well for me..cept for the antenna mod you did on it.  ::)

Good idea, I thought about calling Charter and asking.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 12:54:33 PM
Kargo27
"I'll get right on that!   :P"

 ;)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 20, 2012, 01:04:30 PM
Good idea, I thought about calling Charter and asking.

Hmmm. . . You sure you didn't accidentally drop your DIR-857 in the bathtub and are covering?  ???
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 01:10:56 PM
I think he did.  ::)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 20, 2012, 01:11:58 PM
Yeah, it's a "wireless" router, not "waterless"  ;D
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 01:14:00 PM
But that begs the question, what were you doing with the router in that bath tub Kargo?  ???
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 01:23:24 PM
Ugh.  While you guys were getting your jollies at my expense I was chatting with a guy from Charter.

Here's what he had to say.  I don't think he knew what he was talking about and I gave him some easy answers to questions.

Chat Transcript
You have been connected to Reynaldo.
Reynaldo:  Welcome! You reached Charter Communications. This is Rey. How may I assist you today, Karl?
Karl:  Hi Rey! I have a question about if our Charter cable wire is grounded. The reason is that we had an electrical storm on Saturday that fried my modem and my router. I narrowed it down to have come from the cable wire because I have the electrical power supplies all connected to a surge suppressor and APC.
Reynaldo:  Thank you for alerting us about your Internet connection.
Reynaldo:  I would be happy to look into it for you.
Reynaldo:  May I have the complete home address of the account, Karl?
Karl:  Thanks Rey. **********
Reynaldo:  Thank you.
Reynaldo:  I am done checking the connection and it appears that Internet service are still active right now. May I know if you already replace your modem?
Karl:  Yes, I had a spare modem and router, luckily. LOL
Reynaldo:  Thank you. Are you having issues on your Internet connection right now?
Karl:  But it was a relatively new modem, an SB6141 by Motorola and I bought it myself. No issues at all with my internet connection. It's been fine. I did go outside to check the ground and it looks like it's connected to our outside faucet but the connection piece is loose.
Karl:  I would really like it if Charter could come by and make sure it's grounded effectively.
Reynaldo:  Thank you for the information, Karl.
Karl:  I'd do it myself but I'm no technician.
Reynaldo:  Since your conenction is good and there are no problem, I am sure that the cable wire is not grounded.
Karl:  Not grounded?
Reynaldo:  Let me check if I can process an appointment for you, to check the connection.
Karl:  OK, thank you, Rey.
Reynaldo:  You're welcome, Karl.
Reynaldo:  I am done checking all the connection and it appears that you are getting a good signal right now. If there are issues on your cable outside your house then Internet service will be interrupted.
Karl:  OK
Reynaldo:  You don't have to worry about the ground cable that was connected to the faucet, Karl. There are no problem on it even if it is loose.
Reynaldo:  Do you have other questions for me today?
Karl:  OK, so damage to equipment can occur even if the system is grounded properly?
Reynaldo:  Yes. It is the electrical issue that cause damage to equipment . If large volt of electricity runs to the connection, we cannot do anything about it, Karl.
Reynaldo:  Don't worry, there are no problem on your connection.
Karl:  OK, glad to know that, then.
Reynaldo:  Thank you very much.
Reynaldo:  Is there anything else I can help you with today?
Karl:  No more questions, thanks for the answers!
Reynaldo:  You're welcome, Karl.
Reynaldo:  It is my pleasure to help a very nice customer today.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 01:26:56 PM
Wow  :o , so they going to send out a tech anyways? I would. Then talk to the tech while he's there.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 20, 2012, 01:27:28 PM
From the insanity of the answers, I could almost swear you were talking to a chat-bot. LOL
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 01:29:58 PM
Definitely scripted.  :D
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 20, 2012, 01:34:52 PM
Definitely scripted.  :D

Yes, but still doesn't answer your earlier question, Why Kargo27 brought his DIR-857 in the bathtub?  ???
Perhaps we'll never know. . .

That techie was talking in circles, contradicting his own answers to earlier questions. . . pure insanity.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 20, 2012, 01:41:58 PM
Of course Kargo could be covering as well. You can type up any text and format it for the forums too.  ::) Probably looking for some attention. Sorry Kargo, can't get attention like that from a router in the bath tub SIR.  :o
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 20, 2012, 01:50:18 PM
 ;D

I definitely removed my last name and address.  Everything else is legit!!!
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 22, 2012, 06:48:07 AM
ANOTHER affected device.  My 360 Slim's wired ethernet port was working haphazardly and is now not working.  Wireless works but I prefer it to be wired.  Damn you to Hell, mother nature!!!
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 22, 2012, 06:55:59 AM
What is the xbox port doing? Tried streaming some video thru it to test?
I would contact MS and get it fixed.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: JavaLawyer on August 22, 2012, 08:16:02 AM
I hope you had home owner or rental insurance. . .  :(
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 22, 2012, 09:09:27 AM
Not sure of the bath tub event would be covered.  ::)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 22, 2012, 01:49:09 PM
The XBOX doesn't recognize the ethernet cable and I know the cable is good plus I tried another known good one.

It does stream it through wireless, it's just the wired port.  It's out of warranty.  No big deal, I'll swap it with my daughter's.  Hers uses wifi only because it's not next to the router like mine is.

I do have home owner's insurance but I doubt it's worth messing with at this point.

And quit judging me about what I do in the bathtub!   ::)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 22, 2012, 01:52:18 PM
 ;D your too funny.

Call up MS and I think repair costs are about $80 bucks, at least the last time I send something back to them that was out of warranty. Not sure what they are doing now for 360s. I sent back my 1st gen xbox. I still got it too.  ;D
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 22, 2012, 02:05:32 PM
;D your too funny.

Call up MS and I think repair costs are about $80 bucks, at least the last time I send something back to them that was out of warranty. Not sure what they are doing now for 360s. I sent back my 1st gen xbox. I still got it too.  ;D

Yah, I checked it out and it's $100 if I send it to them to fix using their online registration and such.  My only question is "is it worth it?"  When is the next Gen XBOX coming out?  2015?

Like you, I have an older XBOX FAT as backup so I'm good for now.  Odd thing is that it was hooked up to the same router at the same time as the Slim but the wired adapter wasn't affected.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 22, 2012, 02:09:30 PM
Ok, well thats good info.

Up to you. If you can swap out and use wireless on hers then thats good too.
Not sure when the next gen xbox is coming. Not sure if I'll jump on it either. Gaming days are hard enough to find gaming time.

Ya wish the LAN wasn't effected. You and always add wireless to the LAN connection using bridged adapters and such. I tested those TreandNet and Asus adatpers on mine, works well. I'm still using the MS 5Ghz adapter on USB though. Hehe.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 22, 2012, 02:15:50 PM
Ok, well thats good info.

Up to you. If you can swap out and use wireless on hers then thats good too.
Not sure when the next gen xbox is coming. Not sure if I'll jump on it either. Gaming days are hard enough to find gaming time.

Ya wish the LAN wasn't effected. You and always add wireless to the LAN connection using bridged adapters and such. I tested those TreandNet and Asus adatpers on mine, works well. I'm still using the MS 5Ghz adapter on USB though. Hehe.

Yeah, I wonder why they went with 5GHz on the wireless usb adapter and didn't put it on the Slim?  ???

Wireless adapter on the zapped 360 works fine so it'll be good for my daughter when she games and chats with her friends on XBL.

I did some research and it looks like lighting strikes and wired adapter malfunctions are pretty common.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 22, 2012, 02:42:13 PM
Not sure why, figured that maybe 5Ghz is harder to deal with. It's best in line of sight. Mines right under the 4500 router thats behind the TV.  ;D
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 23, 2012, 01:30:26 PM
Got my replacement refurbished 857 in today.  It was loaded with 1.01 FW and I reset, flashed to 1.02 and reset again.  Everything seems to be working great!   :)

WAN port at gigabit again and 6120 LINK light is blue again.  Everything is running stable so far.
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: FurryNutz on August 23, 2012, 01:33:08 PM
YAAAAAAAAAAAAAAAAAAAAAAAAAAA   ;D ;D ;D

Stay out of the bath tub SIR!.  ::)
Title: Re: Bad luck - lightning strike nearby likely affected my 857.
Post by: kargo27 on August 23, 2012, 06:48:46 PM
This one seems to work better with my LT's wifi adapter.  My LT, upon waking from sleep would have to search for the wifi signal for 30 seconds or so until it found it and then would be fine.  This router never seems to drop signal.