D-Link Forums

D-Link Wireless Adapters => DWA-582 => Topic started by: Nemo1606 on September 15, 2016, 04:45:20 AM

Title: Can't get rid of the problems
Post by: Nemo1606 on September 15, 2016, 04:45:20 AM
Hi,

I purchased the DWA-582 a couple of weeks ago.
It all worked fine first. Then after a few days it started with those hiccups/micro outtage where it just drops connection or sometomes has very high ping every two ping-packages.
I've isolated it to the PCIe Adapter. I've tried virtually everything possible.

I am positive that a windows update messed it all up.

I tried:
switching channels
getting closer to router
changing routers
RMA'd the card itself for the same model
deinstalled windows driver installed official one
different driver setting

please help or I'll jump the ship on your product

Edit: this is what it does

http://imgur.com/a/YkwEi (http://imgur.com/a/YkwEi)
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 15, 2016, 06:34:23 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


What Windows version are you using?
What Mfr and model router have you tested with?

Have you installed the DWA driver from D-Link web site?

Nothing seen on your linked URL.   ???
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 15, 2016, 07:41:12 AM
I'm from Germany

I'm using Win10 Version 1607
I tried it with two modes from two ISPs
One was the Vodafone Easybox 804, the other a Unitymedia Connect box.
Both showed the same pattern both worked fine when connected through LAN

Yes, I installed the driver from the site/CD

Try the link again. Should be fixed
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 15, 2016, 07:46:54 AM
Would you try the driver from this location?
http://support.dlink.com/ProductInfo.aspx?m=DWA-582 (http://support.dlink.com/ProductInfo.aspx?m=DWA-582)

Its the same version however I see dates differ from when it was posted in the NA region and on the Germany site.
Do a full uninstall, reboot the PC then install the drivers.

Any chance you can test on a windows 7 PC?
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 15, 2016, 11:18:03 AM
It's the same driver.
But I did what you suggested anyway. And it's still the same.

No, can't test it on Win7

Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 15, 2016, 12:49:16 PM
This needs to be reviewed by D-Link escalated support. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 15, 2016, 01:27:44 PM
Alright...
I'll do that tomorrow.

Btw, I can't even post a reply properly. Which is even weirder. It times out every time.
To be honest, I'm gettin more and more closer to the point of just getting a refund and never touching D-Link again.
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 15, 2016, 01:43:29 PM
Post a reply here in the forums?
What browser are you using?
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 15, 2016, 02:25:47 PM
It's just an issue from my PC (with the WIFI card)

It's just weird that this forum would have such a big issue with stuttering

And I'm using Chrome
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 15, 2016, 02:28:13 PM
Any chance you have a friend or neighbor with Windows 7 that you could test that card with?

I presume there is a problem with in the drivers and in Windows 10. We see other issues in 10 since it release. Windows 7 would be a good test. I'd contact escalated D-Link support as well.

Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 15, 2016, 02:41:36 PM
Unfortunately, not.
And what would the point be?

If so many cases point towards Win10 shouldn't that be incentive enough for your software engineers to act?
Or am I supposed to downgrade my OS because of your card?
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 15, 2016, 03:54:11 PM
Would be to check to see if the problem is on 7 as it is with 10.

Please phone contact your regional D-Link office and let them know about this. They need to be made aware of this as this seems to be a driver issue.
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 15, 2016, 04:44:21 PM
Let's say this is a Win10 problem.
What am I supposed to do then? How long til a fix would roll out?

Am I just left stranded with a broken device until you guys feel like doing something? Whenever that might be.
I might be able to test it on another PC at the weekend. Should be on Win8, I think. Not sure. No guarantees.

PS.: I read that some TP-link cards suffer from the same micro outtage like I do because of Win10. Just a small hint.
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 16, 2016, 04:08:49 AM
So I just got off the phone with a support rep
All he did was take notice of my case and elevate it to the tech team. And he took my contact info.

Also said that there are no major issues known so far. And that if it's really Win10 he can'*t really help me.

Basically, I'm left hanging here.

I'll try it on a different PC later today.

Also, there is the slight off-chance that the PCIe slot of my brand new MoBo started to malfuntion in this very specific way a few days in.
But there isn't really anything indicating that other than the lack of explanation. I mean it's possible but highly improbable. And I can't test it.

This is causing me way too much trouble than what it's worth at this point....
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 16, 2016, 07:39:14 AM
Only way to check would be on a different PC and with Windows 7 to see if the problem follows there or not.

Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 16, 2016, 08:05:22 AM
I can only check it on a PC away from my home. Wouldn't be any point in it.
German support only sent me a checklist per email. I did most of it. Nothing's changed.

I'll just return it. Already ordered an ASUS dongle.
But thanks for trying to help me.
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 16, 2016, 08:07:37 AM
Point is that if you think your having issues on the MoBo, this could be an issue as well. To clearly see where the issue may be, testing with a different PC and Windows 7 does this.

Good Luck in your endeavours.  ;)
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 16, 2016, 01:59:19 PM
I....don't understand...

I came back from the gym. The PC has been put into Stand-by mode. Powered it up again.....and it works....
I don't get it.

Will report back if it lasts a whole day tomorrow.
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 16, 2016, 03:35:47 PM
Capture and show us how its working?

Does you MoBo have any power management configurations on the adapter or the ePCI slot? Might disable if enabled and test.
Seems like something on the PC maybe is causing problems.
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 17, 2016, 11:40:09 AM
It works how it's supposed to.
There are occasional lag spikes though. But I don't see a pattern. I'll keep monitoring it.

So how was this solved? did the mainboard updates kick in?
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 17, 2016, 11:42:08 AM
Right as I sent the last post this happened

http://imgur.com/a/4mzbq

it's the same mini outtage but it's definitely more rare and not in a clear pattern
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 17, 2016, 11:43:19 AM
The dongle will arive on monday. Gonna see if there's any improvement
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 17, 2016, 11:43:29 AM
Did you recently update the MoBo drivers any?

What is the Mfr and model of the MoBo or PC?

Will think if you can test the adapter in a different PC...
Title: Re: Can't get rid of the problems
Post by: Nemo1606 on September 17, 2016, 12:57:19 PM
It's a MSI B150M Pro-VH
I updated the BIOS and some other drivers. But nothing changed right after that. Yes, I rebooted, multiple times.

I can't test it on a different PC in my home environment. The card itself isn't defect since this is the second one to behave like that.
So it will most likely work fine on the I think Win8 PC Thais available away from home.
Title: Re: Can't get rid of the problems
Post by: FurryNutz on September 17, 2016, 02:11:35 PM
Please let us know the results if you can test on the different pc. We hope you see different results...
Title: Re: Can't get rid of the problems
Post by: Patcha on August 09, 2017, 02:36:27 AM
Seems we have similar issues and some time mistery.
Lately I bought two DWA 582 PCIe adapter WI-FI for relocated computers in home integrating Wi-Fi technology.

The two have Windows 10 , 64

First computer, I did what was requested on the package , install software and after the adapter on PCie slot. After rebooting , it works as it was supposed to do. The second computer was a little more complex. Did the same set up as first but had an issue with stability with the connection , connect , disconnect all the time no performance.
I went to the site D-Link and founded a new recommandation to install on windows 10 like do not use the include CD but let windows installed the drivers. After cleaning the computer from previous hardware, I restarted the process and didn't achieve any better result.

So I was thinking maybe an issue with the hardware and exchange it with a replacement unit from my vendor. I followed same recommandation process from tech D-Link and surprisingly, did not achieve better than previous.

It seems to me that windows 10 does not install properly the drivers to run it at first installation.  I resolved the issue by downloading the latest version of drivers and forced them into the unit. Strange , two parent computers, two same cards , same system and so much different ending.




Title: Re: Can't get rid of the problems
Post by: FurryNutz on August 09, 2017, 08:52:10 AM
Did you try hitting F8 during a power ON or reboot of the PC right after the BIOS screen is seen then select Disable driver enforcement feature? I've seen this issue with Windows 7 on x64 OSs that sometimes doing this can help.

Sounds like using the latest drivers and manually unpacking the drivers and manually installing them works though.