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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-860L => Topic started by: marvol on October 03, 2017, 01:03:53 PM

Title: DIR.860L Router Date and Time Loss
Post by: marvol on October 03, 2017, 01:03:53 PM
Hello.

Please I need assistance.

I have noticed that the router date and time changes constantly since September 1st, causing that the internet connection drops.

I set the date and time correctly using Dlink NTP with my GTM zone, sync, and date and time are restored, restarts the router, date and time are right just last just for half hour, when both are set back to GTM -6 Central Time US and Canada, always.

Tried setting time are date manually and sync with computer date and time, but date and time are lost half hour later.

Internet works for that half hour, then drops at the same moment the router date and time are lost.

Also noticed that when I connect pc to internet through wifi with dlink router dir-860L and view connection status, it shows that the "lease obtained" date and time are: oct, 3 2017, 15:20 and "lease expires" date and time are: nov 9 2153, 03:30. It lasts for 100 years!

When PC is connected through wire to my dlink router’s lan port, the "lease obtained" date and time are: oct, 3 2017, 15:20 and "lease expires" date and time are: oct 4 2017, 03:30 and internet works fine.
The Dlink router GTM Date and Time are right and stay right.
 
When pc connects directly to ISP modem through wired lan, the "lease obtained" date and time are: oct, 3 2017, 15:20 and "lease expires" date and time are: oct 4 2017, 03:30 Lease expires 24 hours after lease obtained, and internet works fine.
The Dlink router GTM Date and Time are right and stay right.

ISP modem is set in bridge mode. According to ISP they have not done any update or change to the cable modem.

DLink Router FW Rev. A 1.11., was updated on march 8 2017, worked great until the problem started on September 1, when router lost date and time configuration and lease obtained and expired dates and times got 100 years mismatched. Restoring router factory settings, reinstalling firmware, did not work.

Is there any relation between the date and time loss and the lease obtained and lease expire dates and times discrepancy?

How may this be solved?

Thank you very much.

Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 03, 2017, 01:11:46 PM
Where did you get v1.11? I only see v1.10 being available for the 860L.

What browser are you using to configure the router?
What Mfr and model is the ISP modem?

What happens if you disable NTP services and manually set the time from PC?
What time zone are you in?
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 03, 2017, 02:59:59 PM
Thanks FurryNutz for the prompt answer.

Where did you get v1.11? I only see v1.10 being available for the 860L.
http://ftp.dlink.ru/pub/Router/DIR-860L/Firmware/

What browser are you using to configure the router?
Tried with Internet Explorer and Chrome, both fail.

What Mfr and model is the ISP modem?
Arris TG1662G

What happens if you disable NTP services and manually set the time from PC?
The router itself, without my intervention, enables NTP services and set to GTM -6 Central Time US and Canada, half hour after i set date and time manually.

What time zone are you in?
GTM -4
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 03, 2017, 03:03:02 PM
Lets try loading v1.10 from the USA site.
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 03, 2017, 04:02:34 PM
fw 1.10 didnt solved the issue.
Maybe there is an error within dlink ntp servers.
Title: Re: DIR.860L Router Date and Time Loss
Post by: GreenBay42 on October 04, 2017, 07:00:23 AM
Go to Tools > Time and set your time zone. Click save settings. After reboot go back to that page and select the NTP server, save settings.

Does it change exactly after 1/2 hour?

I don't remember if that router lets you manually enter a NTP server. If it does try a public NTP server (google's - 216.239.35.4).

Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 04, 2017, 08:08:26 AM
Go to Tools > Time and set your time zone. Click save settings. After reboot go back to that page and select the NTP server, save settings.

Did it, but the router without my intervention, enables NTP services and sets to GTM -6 Central Time US and Canada, half hour after i set date and time manually.

Does it change exactly after 1/2 hour?
Yes, exactly half hour later GMT settings  go back to -6 Central Time US and Canada

I don't remember if that router lets you manually enter a NTP server. If it does try a public NTP server (google's - 216.239.35.4).
DIR-860 does not allow to manually enter a NTP server.
Just has 2 options: ntp1.dlink.com and ntp.dlink.com.tw, i have used both to set time and date, and both set time and date correctly at first, but half hour later they go to GMT -6 Central Time US and Canada.
Even when i unckeck the box: "Automatically synchronize with D-Link's Internet time server", and i set time and date manually, half hour later, the box appears ckecked and time and date are set to -6 GMT.

Maybe GMT-6 Central Time US and Canada is a pre-set time/date, that is overuling my GMT zone settings.
Title: Re: DIR.860L Router Date and Time Loss
Post by: GreenBay42 on October 04, 2017, 08:30:12 AM
That is a strange issue. I haven't seen that on this router. Sounds like an issue with the hardware since you have changed firmware and the problem exists.

I am not sure if something with your modem could cause that but being in bridge mode it should pass the NTP requests without issues or blocking it.

Are all other functions of the router working?
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 04, 2017, 09:04:56 AM
Only other idea would be to test the router with a different modem or in a different location that doesn't have this Mfr modem. Seen odd things with Arris Touchstone modems.  ::)
Title: Re: DIR.860L Router Date and Time Loss
Post by: GreenBay42 on October 04, 2017, 09:31:11 AM
A tech tested this with 1.10 and it works fine. Sounds like the non-volatile memory may be defective on your router.

Do NOT use the Russian firmware 1.11 (unless you bought the router from Russia).

Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 04, 2017, 09:32:33 AM
The user might wan't to reload FW v1.10 using this process and maybe help clear out any low level problems:
Emergency Recovery Mode (http://forums.dlink.com/index.php?topic=44909.msg163599#msg163599)
Title: Re: DIR.860L Router Date and Time Loss
Post by: janec on October 04, 2017, 01:01:05 PM
I have exactly same problem. I was running fmw version 1.04 without issues. Then this week I encountered this issue too. Time keeps reset no matter which change I do and internet stops working until I reset the router. So I tried to upgrade router to fmw 1.10 but it is still the same. Only thing which is slightly different is that time is not reset every half an hour. Sometimes it is even less, sometimes about hour.
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 04, 2017, 04:10:46 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

  Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)


Internet Service Provider and Modem Configurations

Are you using the NTP services or manual time? Does manual time setting exhibit any behaviors?


I have exactly same problem. I was running fmw version 1.04 without issues. Then this week I encountered this issue too. Time keeps reset no matter which change I do and internet stops working until I reset the router. So I tried to upgrade router to fmw 1.10 but it is still the same. Only thing which is slightly different is that time is not reset every half an hour. Sometimes it is even less, sometimes about hour.
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 05, 2017, 12:29:43 PM
Thank you very much GreenBay42 and FurryNutz.

Discovered that 4 LAN Ports from Arris cable modem that is bridge mode set, give the same public IP address to 4 different devices with different MAC addresses.

Talked to ISP, they reset Arris, restarted, but the same public IP address again is provided to all LAN ports. Tomorrow they will change the cable modem, then i will try to connect with the DLink router.

The reason i updated to fw 1.11 rev. A, was that internet connection was dropping very often, and after updating to 1.11 worked great for several month and time and date also stay as i set them, until now. I hope the new cable modem solves the problem. Will let you know.
Title: Re: DIR.860L Router Date and Time Loss
Post by: GreenBay42 on October 05, 2017, 12:47:04 PM
Thanks for the update. Hopefully the new modem will resolve the issue.

The 1.11 firmware is not in the global database so it was probably a regional fix, but if it worked for you.....   I will check the release notes and see if worth sending to router group for US release.
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 06, 2017, 11:08:43 AM
Let us know how it goes with a new modem. Avoid the Arris SB6190 or any Intel based modem if at all possible.
http://forums.dlink.com/index.php?topic=65993.0 (http://forums.dlink.com/index.php?topic=65993.0)

I'd keep v1.10 for now and see how it does after you get into a new modem.
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 06, 2017, 12:52:24 PM
Thanks FurryNutz for the tip.

The ISP is installing the Arris model TG2492LG, replacing the Arris DG1662, which i have. According to them, it's the latest they are handling. I donīt have another option.
I will keep DIR-860L fw 1.10 and see how it works with Arris.


Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 06, 2017, 03:18:02 PM
Let us know how it goes...
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 14, 2017, 07:38:18 AM
Hello.
After evaluating for one week with the new ISP mta set in bridge mode, the dlink router date and time keeps changing back to -6 GMT central time US and Canada, but now every three hours, and when that happens, the devices connected to my router, disconnect from internet and i must set router date and time again to -3GMT and reboot the router. Again, i think there is something wrong with dlink ntp servers.
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 14, 2017, 11:47:26 AM
What region are you located?
What Time zone?

NTP servers have been and are working for me...
I'm in USA and MST zone.
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 16, 2017, 06:56:15 AM
In Dlink Router, change Primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4 and enable dns relay.

What ports uses ntp1.dlink.com and ntp.dlink.com.tw? To tell ISP to unblock those ports.

Thanks.
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 16, 2017, 09:29:48 AM
What region are you located?
What Time zone?

Any NTP services use NTP ports I believe...
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 18, 2017, 05:19:17 PM
Buenos Aires -3 GMT. Tried with Brasilia time -3GMT, and Greenland -3 GMT, but they all change to -6 GMT Central US time.
 
I used the router with other ISP and it has worked fine, at least for 48 hours.
My ISP says they are not blocking NTP ports.
Something is happening since September 1st, 03:00 AM, when the router changed for the first time, the time and date to -6 GMT.

Just donīt know what else to do.
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 18, 2017, 07:11:32 PM
I presume if it worked with this other ISP and it's not working with your current ISP, there maybe a ISP service issue.
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 19, 2017, 02:40:30 AM
I presume if it worked with this other ISP and it's not working with your current ISP, there maybe a ISP service issue.

What kind of issue may be? to report them so they fix it.
 Thanks.
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 19, 2017, 10:40:55 AM
Port 123 is NTP port.

Not sure what your ISP is doing.

When it was on the working ISP, what ISP Mfr and model modem was the 860L connected too there?
Title: Re: DIR.860L Router Date and Time Loss
Post by: marvol on October 20, 2017, 07:25:16 AM
mfr NUCOM model R5000UN bridge mode.

But 72 hours later, the dlink router date and time changed  to -6 GMT Central US time. New public IP address kept the right date and time - 3 GMT for a long time, but again every three hours got back to -6 GMT.

I will use another router and this dlink dir-860l will set it as access point.
Last question: In acess point mode: the dir-860 keeps date and time correct because the other router provides the date and time, or not?

Thank you FurryNutz  very much and sorry for the insistence, but this problem surpasses me. I have been looking for every posible solution and executing them with no success.
Title: Re: DIR.860L Router Date and Time Loss
Post by: FurryNutz on October 20, 2017, 07:43:25 AM
Using lan to lan connected? Time is done by 860 amd would need too be manually set and ntp service disabled.