D-Link Forums
D-Link Mobile Apps => mydlink App => Topic started by: elstarrmom on January 05, 2020, 09:02:24 AM
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I am using the mydlink app and cannot view live video from my new Pan/Tilt/Zoom D link camera. I can view video over my home WIfi.
I have opened a support ticket and the only answer they have for me is "You should be able to watch live video with your Device."
I have tried accessing the live video feed with multiple phones, but all use the Verizon network, and none of them can access the live video feed.
I have enabled Ipv6 on my router.
I have cleared and reset DHCP Reservation so that every device has a new and unique number
I have a Century Link router/modem combination -- do I need to configure a bridge? If so what is the best way to do that?
I have run speed tests and sent that information to dlink support and they have confirmed my speed for both home internet service and cellular service is fast enough.
I have 5 days left in my return window. If I cannot view live video via cellular I will need to return the device.
Any advise would be appreciated!
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You should be able to. Sounds like you are in USA with CenturyLink.
Does the camera come up as online or red-x when you are viewing through verizon on your phone app?
Force your device to 3G and try to test there? Just see if it works the same or does not. That way you really can blame 4g, and not a network configuration issue.
It's been a while - but Is port 80 and 443 open on your router? I think those ports are what they would probably use. I know some companies lock down their branded routers pretty hard.
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Any progress on this?
I am using the mydlink app and cannot view live video from my new Pan/Tilt/Zoom D link camera. I can view video over my home WIfi.
I have opened a support ticket and the only answer they have for me is "You should be able to watch live video with your Device."
I have tried accessing the live video feed with multiple phones, but all use the Verizon network, and none of them can access the live video feed.
I have enabled Ipv6 on my router.
I have cleared and reset DHCP Reservation so that every device has a new and unique number
I have a Century Link router/modem combination -- do I need to configure a bridge? If so what is the best way to do that?
I have run speed tests and sent that information to dlink support and they have confirmed my speed for both home internet service and cellular service is fast enough.
I have 5 days left in my return window. If I cannot view live video via cellular I will need to return the device.
Any advise would be appreciated!