D-Link Forums
The Graveyard - Products No Longer Supported => IP Cameras => DCS-934L => Topic started by: boogerdude on November 08, 2016, 06:09:11 AM
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I have recently purchased 3 DCS-934L’s. I installed them and everything has been fine up until about 2 weeks ago. I was notified of the new firmware updates and I downloaded and updated the cameras. Not long after that two of the cameras will not work. One wouldn’t or couldn’t find the internet connections via the setup wizard and the other one just went offline this morning. I have tried everything in trying to get the one back on line. I have installed the old firmware, done multiple factory restarts and nothing. It still can’t find the internet or will not complete the setup process by saying “could not find internet connection please check all connections”. I am very frustrated and any help or insight would be extremely appreciated.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What Hardware version is your DCS? Look at the sticker behind or under the camera.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the DCSs web page under status.
- What region are you located?
Start with one camera first and do a factory reset on it and use a LAN wired connection while your getting it set up. Use the setup software or also try to connect to the cameras web page at the IP address the main host router gave it after it was connected to the router and the factory reset was performed. If you can, I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.93 and .94 and .95 DHCP (http://forums.dlink.com/index.php?topic=58017.0)
What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
- Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
- Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner (http://forums.dlink.com/index.php?topic=48327.0) to find out. How many?
Test cameras with uPnP and uPnP Port Forwarding (http://forums.dlink.com/index.php?topic=37689.0) both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)
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Ok, I am not sure the hardware version, I will have to look once I get back home. The other things you mentioned about making sure its hardwired, I have done several times. I am able to access them via the IP address, but now they are not showing in mydlink because it "cannot connect".
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Ok so sounds like they are working on the LAN side however may just need to be re-associated to the MDL service.
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Ok, please excuse my ignorrance here. I have no idea what you mean. I am very new to all of this.
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You said you can access them from home right? Via there IP address? If so then they are working up to a point. It's the association with mydlink.com services that needs to be re-established again. You just need to either use the setup wizard and walk thru and it should have a section where it asks you if you want to associate the camera with the service and if you already have an account. If you already have the account then select this option and input your account information.
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Right. Thats where it stops. It says it cannot establish the connection and will not let me get it to that point. So I am unsure what is happening.
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Be sure that there is a PW set on the admin account for the cameras log in page first before attempting to associate with MDL. We see problems with some routers not being able to get associated until the PW is set up for the log in.
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PW? I am so sorry....
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PW=password
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Oh yes sir, there is a password on the account.
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If someone has the link to the old setup wizard that might help. I was able to do all of it just fine before the firmware upgrade. I would have to say the bugs in the new firmware is what is causing the issues.
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Can you go back to the prior version of FW on one of the cameras to see if you can get it set up?
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Yes, I tried that as well.
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Did you go to the mydlink.com site, log in and then remove the cameras from there as well, then try to set up and re-associate?
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I did try that, but it just has it "camera is not available" and i don't have the option of removing the device, so if there is another way of removing it off of my dlink I would like to know.
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Alright. I guess it has stumped you all too. Thanks for the help though. I appreciate it.
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Hope they can help you get it working again. Let us know how it turns out.
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Wondering if this might help?
http://forums.dlink.com/index.php?topic=65880.0 (http://forums.dlink.com/index.php?topic=65880.0)
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I will give it a try
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;)
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I'm having the same exact issue as you. It all started after I upgraded my firmware to Firmware Version 1.05.04 (2016-09-09)
Hardware Version A
Agent Version 2.1.0-b41
Before the upgrade, cameras were rock solid, never went offline or anything. Now they drop off the internet access non stop, I can access them on my local LAN but not through the cloud service. If I reboot them, it resolves it until the next day and I check again and they show offline. It has to be a bug in the firmware. Both my camera's are doing this.
Edit: i tried to downgrade the firmware on one of them and it went fine but now cloud services NEVER connect, even after multiple reboots, only works on the LAN.
Edit 2: On the device where I downgraded...it could not get it to connect to the cloud at all. So i reinstalled the latest firmware again and at least now I'm back connected to the cloud services. I'm sure it will drop off by morning ... WEIRD STUFF happening with these firmwares.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What region are you located?
What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?
- Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
- Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner (http://forums.dlink.com/index.php?topic=48327.0) to find out. How many?
I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.93 DHCP (http://forums.dlink.com/index.php?topic=58017.0)
Test cameras with uPnP and uPnP Port Forwarding (http://forums.dlink.com/index.php?topic=37689.0) both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)
Has a factory reset been performed after updating FW then set up from scratch?
I'm having the same exact issue as you. It all started after I upgraded my firmware to Firmware Version 1.05.04 (2016-09-09)
Hardware Version A
Agent Version 2.1.0-b41
Before the upgrade, cameras were rock solid, never went offline or anything. Now they drop off the internet access non stop, I can access them on my local LAN but not through the cloud service. If I reboot them, it resolves it until the next day and I check again and they show offline. It has to be a bug in the firmware. Both my camera's are doing this.
Edit: i tried to downgrade the firmware on one of them and it went fine but now cloud services NEVER connect, even after multiple reboots, only works on the LAN.
Edit 2: On the device where I downgraded...it could not get it to connect to the cloud at all. So i reinstalled the latest firmware again and at least now I'm back connected to the cloud services. I'm sure it will drop off by morning ... WEIRD STUFF happening with these firmwares.
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Thank you for your reply. I've had these camera's setup for over a year, with ZERO issues until I upgraded the firmware on both of them to the latest version.
I'm located in Charlotte, NC USA.
My router is Netgear X4S AC2600
The distance between the camera's and router are probably roughly 20-30 feet.
I have maybe 7 wireless devices connected to my router at any given time.
No cordless phones in my house.
There are wifi routers in my area but it has never been an issue before the latest firmware
My camera's are using DHCP but have a static assignment given out by the router per mac address of the camera.
The camera's have not been reset to default as I don't want to have to redo the configs on them.
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There maybe a configuration issue with the old configuration and the new FW. I recommend doing a factory reset on one of the cameras and see.
FYI, if you have an IP address assignment from the main host router, that's called a IP address reservation, not a Static. Static IP address is an address input on a device. Not the router. There different. I use this configuration and my 933L has be online and flawless.
DHCP (http://forums.dlink.com/index.php?topic=58017.0)
On the other camera you could downgrade that one to the prior version and see...
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There maybe a configuration issue with the old configuration and the new FW. I recommend doing a factory reset on one of the cameras and see.
FYI, if you have an IP address assignment from the main host router, that's called a IP address reservation, not a Static. Static IP address is an address input on a device. Not the router. There different. I use this configuration and my 933L has be online and flawless.
DHCP (http://forums.dlink.com/index.php?topic=58017.0)
On the other camera you could downgrade that one to the prior version and see...
thanks for that information. I will try to do a reset tonight on one of them and set it up new to see if it's a configuration issue. What's the best way to do this? Just push the reset button on the camera? Can I leave it associated with my online account or does it have to be removed first?
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You can try either the button or use the UI to reset it. I recommend doing this while the camera is connected via LAN cable with the main host router as one you reset the wireless will not be connected until you walk thru the setup software after the reset.
No, don't disassociate the camera from the MDL service. Once you walk the set up wizard, it should ask you if you have an account or not. Select that you already have an account and just input the MDL account info there.
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Thanks, will give it a try
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;)
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I think I need a older setup wizard. I downgraded to a old firmware and factory reset it, and manually set it up, but only way to link to my cloud is to go through the setup wizard. When going through the setup, it hangs at the portion "Checking Internet connection". And I think it's the version of the setup program. Does the same thing via the IOS app.
so far my issues are the exact same as the original poster, even to the point of not being able to go through the wizard.
Edit: That is some trickery on Dlink's behalf. I tried every version of firmware with the only available dlink setup wizard, NONE of the firmware versions work with this software except the very latest. All older versions fail to connect to the internet, and then I installed the latest firmware and it worked fine. That is some bs...
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IT's usually a known fact with some D-Link cameras, you have to use the latests SW along with the latest FW. Not sure why they do it like this. Maybe a security issue.
So you got it working then?