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[Veeraps]

Hi Team,

I did the following:
1. Enabled Shareport Web Access
2. Enabled Allow Remote Access
3. Could see my USB plugged to DIR-868 under [NUMBER DEVICES:]
4. Also Shareport Access Link is established with IP Address:Port ##

If I access the Shareport with my localhost i.e., my smart phone connected to the same WIFI network, I could see the files in USB into my mobile.

Then I switched the network to my 4G, I tried with Shareport Access Link (i.e., IP Address:Port ##), I could see the D-Link page for login credentials.
I keyed in them and it logged in as well. But when I clicked any of the link i.e., folders like Music, Video etc., it logged out and went back to previous login page.

Has anybody encountered this issue?

It could be very helpful, if someone could help to resolve this issue.

Thanks,
Veeraps

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?

Are you using the public IP address when attempting to access the SP share from the WAN side? ##.##.###.###:#### and not 192.168.#.#

What mobile device do you have?

[Veeraps]

Dear Moderator,

What Hardware version is your router? Look at sticker under the router case.
H/W Version: A1

Link>What Firmware version is currently loaded? Found on the routers web page under status.
F/W Version: 1.05SHC

What region are you located?
Singapore

Are you using the public IP address when attempting to access the SP share from the WAN side? ##.##.###.###:#### and not 192.168.#.#
Yes, WAN IP Address (not 192.168.*.*)

What mobile device do you have?
Sony Xperia Z3 and Samsung S7.

Please let me know how to resolve this issue. Thanks.

Thanks,
Veeraps

[FurryNutz]

What is the D-Link product model your trying to use Shareport with?

[Veeraps]

D-Link Product: DIR-868L
H/W Version: A1
F/W Version: 1.05SHC
Location: Singapore
Mobile Device: Sony Xperia Z3 & Samsung S7

Thanks,
Veeraps

[FurryNutz]

This version of MDL SP app maybe incompatible with your version of router. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

[agalloway]

Hi Team,

I did the following:
1. Enabled Shareport Web Access
2. Enabled Allow Remote Access
3. Could see my USB plugged to DIR-868 under [NUMBER DEVICES:]
4. Also Shareport Access Link is established with IP Address:Port ##

If I access the Shareport with my localhost i.e., my smart phone connected to the same WIFI network, I could see the files in USB into my mobile.

Then I switched the network to my 4G, I tried with Shareport Access Link (i.e., IP Address:Port ##), I could see the D-Link page for login credentials.
I keyed in them and it logged in as well. But when I clicked any of the link i.e., folders like Music, Video etc., it logged out and went back to previous login page. Embark on unforgettable desert tours from Tangier, where you can explore the mesmerizing landscapes of Morocco's Sahara, experience camel rides, and immerse yourself in the captivating culture of the region
 
Has anybody encountered this issue?

It could be very helpful, if someone could help to resolve this issue.

Thanks,
Veeraps

The issue you're facing when accessing your D-Link Shareport from a 4G network is likely due to network settings and security configurations. To resolve it, ensure you have correctly configured port forwarding on your router, consider using Dynamic DNS (DDNS) for a stable hostname, and verify that your 4G network allows the required traffic. Also, double-check your security settings and ensure you have the latest software updates. If the issue persists, contacting D-Link support or consulting user forums may provide further assistance.