The Graveyard - Products No Longer Supported > DGL-4100
Plug in WAN Port --> Inaccessible Router
ronrosenfeld:
I have DSL via Fairpoint. Westell 6100 ADSL modem. DLink DGL-4100 router. Had some problems with connecting this week. After Fairpoint did some work on their side (replaced the connector in the NIC box with one that does not have a capacitor), the signal improved and I was able to connect without issue directly through the modem. However, I could no longer use the router.
With the modem in "bridge mode" (as it had been in the past), when I would try to access the router I would get a message:
"The gateway is currently measuring your network connection.
Accessing this web page might have an effect on the measurement.
This page will refresh shortly."
With the modem in PPOe mode, if the modem was plugged into the WAN port on the router, when I would try to access the router, I would get the message:
"The action can not complete because the network connection seems to be down"
If I removed the modem from the WAN port, I could access the router without difficulty.
This continued to occur after I reset the modem to factory defaults.
Is my router toast? If not, what could I try?
Thanks.
-- Ron
unicrash:
sorry no help from me..but i am having the exact same problem as you..but doesn't look like dlink cares about its customers so no more dlink for me
FurryNutz:
Link>Welcome!
* What Hardware version is your router? Look at sticker under router.
* Link>What Firmware version is currently loaded? Found on the routers web page under status.
* What region are you located?
* Has a Factory Reset been performed?
Internet Service Provider and Modem Configurations
* What ISP Service do you have? Cable or DSL?
* What ISP Modem Mfr. and model # do you have?
* What ISP Modem service link speeds UP and Down do you have?
* Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
* For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
I recommend disabling GameFuel under Advanced/Gamefuel if your not using it or having it configured.
@unicast - We'd appreciate a little more patience and understanding when posting. Sorry were not able to immediately respond to your posting however it is the weekend here and we are not on call 24 hours a day. We do like our days off here. D-Link and we here in the forum to care about there products and there customers help and needs. If your not willing to be patient and wait for help, then I suggest you phone contact your regional D-Link support office for more immediate help and response.
Be advised, this model router is no longer in production and has been phased out.
Good Luck.
--- Quote from: ronrosenfeld on September 28, 2013, 03:38:37 AM ---I have DSL via Fairpoint. Westell 6100 ADSL modem. DLink DGL-4100 router. Had some problems with connecting this week. After Fairpoint did some work on their side (replaced the connector in the NIC box with one that does not have a capacitor), the signal improved and I was able to connect without issue directly through the modem. However, I could no longer use the router.
With the modem in "bridge mode" (as it had been in the past), when I would try to access the router I would get a message:
"The gateway is currently measuring your network connection.
Accessing this web page might have an effect on the measurement.
This page will refresh shortly."
With the modem in PPOe mode, if the modem was plugged into the WAN port on the router, when I would try to access the router, I would get the message:
"The action can not complete because the network connection seems to be down"
If I removed the modem from the WAN port, I could access the router without difficulty.
This continued to occur after I reset the modem to factory defaults.
Is my router toast? If not, what could I try?
Thanks.
-- Ron
--- End quote ---
MultipleProblems:
Hello,
I can confirm that our company has had 3 calls in 2 days in regards to these routers.
Yesterday a client, using DSL, could not get internet. Upon arriving the symptoms were that the router continually showed either the "testing bandwidth" message or the "connection down" message. Firmware verson unknown in DGL-4100. Unplugging the WAN port allowed me to access management of the router. Disabling gamerfuel caused the router to never DHCP from their modem.
Today, 2 more clients called with identical issues. They both were on a cable provider. Once again unplugging WAN allowed me to access management. Both of these units were on V 1.7 firmware.
The router when brought in house and put between a work computer and our internal network functions correctly..IE it is routing for my PC only. When we connect it directly to our internet provider the "bandwidth testing" message again appears.
Have these units been hacked? Is there a fundamental change that's occurred somewhere? 3 of these going down at almost the same time seems quite odd.
Google was a bit skimpy on the subject and therefore I've joined just to confirm this issue is happening.
FurryNutz:
What region are you located?
Is the Auto Update FW feature enabled on the routers?
If the router is working at a different location and not at its designated location, I would presume that an issue maybe with either of the following, cabling, ISP modem or ISP services...
I recommend that you have the ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
* What ISP Modem Mfr. and model # do you have?
* What ISP Modem service link speeds UP and Down do you have?
* If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
* Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
* For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
3rd Party Security Software Configurations
* Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
* Turn off all devices accept for one wired PC while testing.
Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.
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Uncheck these:
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