D-Link Forums

D-Link IP Cameras for Business => DCS-4703E => Topic started by: adillon63 on March 28, 2018, 07:34:02 PM

Title: Email server
Post by: adillon63 on March 28, 2018, 07:34:02 PM

Can't get email server to pass test during setup. Have verified setting with many other cameras but all 3 of my 4703e will not pass email test. Has anyone run across this yet?

Thank you,
Allen

Title: Re: Email server
Post by: GreenBay42 on March 29, 2018, 06:40:23 AM

Are you using gmail as the sender?

Title: Re: Email server
Post by: adillon63 on March 29, 2018, 08:33:38 AM

Negative.. using a hosted mail server. I have many models of dlink cameras but the 4703e and 4701e are the only ones that are not functioning. I even rolled back the firmware to 1.00.06 and still same issue. We run a total of about 64 cameras and these are the first ones to give me trouble.
Allen

Title: Re: Email server
Post by: GreenBay42 on March 29, 2018, 08:39:59 AM

That is strange. I will send this to the business camera group to see if they have seen any issues.

You may want to call tech support at 1-877-354-6555.

Title: Re: Email server
Post by: adillon63 on March 29, 2018, 08:52:17 AM

Thank you. I just bought 5 of these and with the email function not working. I wish I'd stuck with the 7010L. I really like the frame design of the 4703e and would like to make that our standard camera.

Thank you again,
Allen

Title: Re: Email server
Post by: GreenBay42 on March 29, 2018, 12:36:57 PM

Tested with gmail and Yahoo and it worked without issues. Is the "hosted" server on site (local) or remote?

Title: Re: Email server
Post by: adillon63 on March 30, 2018, 02:32:59 PM

Thank you for checking. Our mail server is on a remote site. Just strange that I can use the same settings on DCS-7010L or DCS-2310L and everything test and works fine. I'll keep playing with it and maybe I will trip on something. If you have any ideas to try. I'm totally open to suggestions.

Title: Re: Email server
Post by: GreenBay42 on March 30, 2018, 02:38:43 PM

Are there any logs on the mail server showing the cameras are trying to connect?

Also, if using a domain name for the email server, make sure the DNS server(s) IP addresses are correct on the cameras.

Title: Re: Email server
Post by: adillon63 on March 30, 2018, 05:40:54 PM

I was just coming back to tell you I figured it out and that "It was all on me". I missed putting in the addresses for the DNS. Sometimes.. it's the simple stuff.

Thank you again for your quick replies and assistance.
Allen

Title: Re: Email server
Post by: GreenBay42 on April 02, 2018, 07:21:03 AM

Glad you found the issue. We won't judge you too hard since it happens to all of us  ;D