D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: Ridge Runner on September 16, 2009, 09:26:07 AM
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Roar Runner internet provider 18Mbit/sec from Kingston, NY to NY,NY cable modem is an ARRIS
BD370 connect to router via Ethernet cable
Dell XPS Quad core Vista connected to router via Ethernet cable
Router info 4 months old
Hardware version : A4
Firmware version : 1.32NA
Have hooked BD-370 directly to cable modem and works perfectly
Streaming movie is only successful about 1 in 6 times
Power on BD 370
get red Netflix screen on TV
get message downloading queue from Netflix on TV
queue is loaded and one can chose movie to watch, click on it on TV
info about movie is displayed and 3 choices are provided, play movie, remove movie start movie over
click on movie
5 out of 6 time get no connection available with static ip address
works about 1 out of 100 times if dynamic addressing is used
Dynamic ip address range is 192.168.0.100 to 192.168.0.199
Static ip address set to 192.168.0.25
port forwarding set for tcp and udp to 80,443
set dmz on for 192.168.0.25
WAN port speed auto
BD 370 static ip address 192.168.0.25
Subnet mask 255.255.255.0
default Gateway 192.168.0.1
default DNS 192.168.0.1
With these above settings and only using static ip address i have tried following and streaming fails 5 out of 6 times
port forwarding 0-9999
enabled WAN ping respond
WAN port speed set to 100Mbps
enabled Multicast streams
disabled SPI
any suggestions would me much appreciated
thks Jerry
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D-link support had me remove the port forwarding definition and only use DMZ and is working fine now.
I'm watching the series Emergency. I have already watched episode 7, but Netflix thinks thats the next one to watch and if i try to watch it, get connection failed. Which seems like a misleading message. I was able to access episode 6 and 8 ok.
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I am having the exact same issues with a different model. A brand new LG LHB 953. I've tried every posted solution here and can't get the damn thing to work.Tech Support is blaming LG but about 1 time out of 20 it connects.
Any help would be greatly appreciated.
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Try these settings on the router
Under Advanced --> QOS engine --> QOS engine setup
Uncheck "Dynamic Fragmentation"
Advanced --> Firewall Settings
Uncheck "Enable anti-spoof checking"
Under Advanced --> Advanced Wireless -->Advanced Wireless Settings:
Uncheck "Short GI"
Under Advanced --> Secure Spot
Uncheck "Enable Securespot services"
Under Setup --> Internet --> Manual Internet Connection Setup:
Uncheck "Enable Advanced DNS Service"
Under Setup --> Network Settings --> Router Settings:
Uncheck "Enable DNS Relay"
Under Setup --> Network Settings --> DHCP Server Settings:
Check "Always Broadcast"
Under Setup --> USB Settings:
Set "My USB type" to WCN Configuration
Under Setup --> Wireless Settings --> Manual Wireless Network Setup:
Set 802.11 Mode to Mixed n,g,b
Check "Enable Auto Channel Scan"
Set "Transmission rate" to Best (automatic)
Set "channel width" to 20
Set "Visibility Status" to visible
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Even after above settings the connection to Netflix only worked about 33% of the time. Then found the following item http://rhftech.com/blog/2009/05/lg-bd370-blu-ray-player-connects-to-the-internet-finally/ which talks about dns and port forwarding. With bd-370 in DMZ I tried port forwarding of 32768 to bd-370 and set primary dns to 208.67.222.222 and secondary dns to 208.67.222.220 in dir-655. same problem persisted.
Then went to setup on bd-370, which has a static route of 192.168.0.25, and changed the dns setting from 192.168.0.1 (router dir655) to 208.67.222.222, powered off the bd-370 and back on and i was able to access 4 movies in a row without failure. Maybe this finally fixed it. With this change the first red netfix logo went from 15 to 18 seconds on screen to 5 seconds.
Left new primary and secondary dns in router as it made computer access to sites faster.
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It is amazing how long it took to get my LG BD-370 up on NetFlix. I purchased the box on 12/21/09. The box was made in April '09 and needed a software update immediately. (Guess that was why it was a good deal, a lot of inventory they wanted to unload.) Anyway, the BD-370 worked immediately on my old Belkin pre-N router (~4-5 years old) but not fast. So I purchased a new Dlink DIR-655 - and no workee! I would eventually get a partial NetFlix screen with my instant plays, but no images, just blank boxes. I finally found these posts and made the following changes. ( I have not taken the time to see if any of the following changes are unnecessary.)
Updated the DIR-655 router firmware to the 1.32NA level from the 1.21 firmware level.
I made most of the router configuration changes mentioned in the above posts. Still no workee.
I reserved the "static" IP address of the BD-370 in the DHCP server so nothing will get that address.
I set the BD-370 IP for the router's DMZ.
I set port forwarding for 32768 TCP and UDP - (I have not looked at the network traffic to see what is really happening).
I made the static IP changes on the BD-370 and set the DNS to 208.67.222.222 (which is resolver1 at opendns.com)
You need both remotes for the TV (LG) and the player to update the IP addresses. You need to use the keypad on the TV remote to input the IP addresses - Don't know what I would have done if I had had a Sony or other remote. It now works.
Why Dlink or NetFlix does not have this as a tutorial on their sites is crazy.
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Success, problem gone. I spent days trying to get my D-link Dir 655 to stream video thru my new LG BD370, each day I tried I could only get 1 movie to play (with great difficulty doing so) and then after that...no more. After talking to tech after tech a fantastic guy at the local computer store told me that D-Link and LG are NOT FRIENDS. He suggested a new router...NETGEAR N series (there were three different models at Radio Shack and I went with the most basic that was on sale for $60, also getting the 1 year return protection for $9). Hook the baby up and low and behold.........Netflix streaming on very first try (didn't even have to set up the Dynamic IP, was done automatically). I started movie after movie (not watching just stopping and starting a new one to test.) EVERY SINGLE TIME THE MOVIE PLAYED!!!! D-Link, kiss my ass... :-*
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I was having the same problem but found that if you set the static IP to 192.168.0.99 and the DNS to 4.2.2.2 and 4.2.2.3 in the network setup then I was able to connect without any problems.
I have AT&T Yahoo Elite 6mbs upload, but I can barely get half the bars in quality when viewing a movie. This should not be the problem as it hsould be full HD when viewing.
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Hello all,
I signed up here just to thank you all for figuring this out. I also wanted to point out to jejolley that your LG BD370 player remote does indeed have numbers on it. Slide the bottom cover down to expose more buttons. ;)
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I had the very same issues with my DIR655. It just would not connect with my LG BD390 for Netflix or VUDU. Just for kicks I connected a Netgear router WNR2000 and lo and behold everything worked perfectly without changing any settings. Thankfully the DIR was almost new and I was able to return it to Best Buy. THe DLINK DIR655 was working fine with all my computers just fine. I had spent the better part of a day trying everything I could imagine with the D Link.
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tkx jpm67
i was looking for help with an LG 42LH50 HDTV--an internet enabled device like the blu-ray player in this thread--a google search brought me to this forum--thankfully as LG tech support was not helpful. The 42LH50 is a wired device so i omitted references to wireless setups.
credit jpm67:
Under Advanced --> QOS engine --> QOS engine setup
Uncheck "Dynamic Fragmentation"
Advanced --> Firewall Settings
Uncheck "Enable anti-spoof checking"
Under Advanced --> Secure Spot
Uncheck "Enable Securespot services"
Under Setup --> Internet --> Manual Internet Connection Setup:
Uncheck "Enable Advanced DNS Service"
Under Setup --> Network Settings --> Router Settings:
Uncheck "Enable DNS Relay"
Under Setup --> Network Settings --> DHCP Server Settings:
Check "Always Broadcast"
i included -set port forwarding for 32768 TCP and UDP- from jejolley post
i did not change the DNS server setting on the HDTV or router as suggested.
i put the device on DMZ and enable static ip address.
Hooray--i was finally able to watch a netflix movie on the 42LH50 after weeks of fruitless effort.
phone/email support from the vendors involved was not useful. Reply were of the "make sure the unit is plugged in" variety. Fantastic router none the less. Thanks again to posters. Paul :)
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I called LG for assistance with this same issue, no Netflix streaming, and frequent loss of internet connectivity. The support technician, while polite, was truly helpless with clever solutions like unplug the player.
I experimented with the many suggestion on this forum, and discovered, with my D-link DIR-655 router, that the simple solution of using a static DNS address was the only modification required.
I used the OpenDNS addresses, 208.67.222.222 and 208.67.220.220. With this static DNS address (dynamic IP addressing is still enabled), performance was excellent.
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My BD-370 worked great with all auto settings for 6 months or better. Then I began messing with settings to help increase my wireless connections and then couldn't get a good connection for netflix at all after that.
I assigned static ips and tried all the suggestions on the site here with no success until I tried the open dns numbers ....WOW! It's much better than auto settings and it connects now 100% of the time.
I just received my pcmia dir-652 wireless adapter and now getting 270-300 mbps on my old Dell 9300 Inspiron. Thanks Abw, I had never heard of the open dns addresses before.
Later,
Graveyard
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Sounds like your guys ISP dns sucks ass, which is why when using openDNS servers the problem is fixed. :)
Mine, TWC, does so, that's why I have been using OpenDNS the day they opened shop.
If you guys want to make it even faster than download a copy of BIND9 and use OpenDNS with it so you can cache the results. :D
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Sorry to sound stupid but I have a couple of questions please.
Where do the opendns numbers come into play? I didn't download or subscribe to anything...I just used the same numbers in the post previous to mine. Are these standard open dns ports that work with any provider?
Thanks
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I had this problem when moving from an old DLINK router to a newer DIR-655 that had firmware 1.21. All I did was upgrade to the latest firmware from 5/2010 1.34NA, and it fixed the problem. I have QOS engine on, automatic classification, dynamic fragmentation all turned ON, no port forwarding/DMZ/manual filter/etc. configured - very default settings - and although I can't find the manual DNS entry changes anymore (must have moved somewhere), it is using the default DNS settings - it is even with a DSL modem that is running in layer3 mode so it is providing DNS relay to the clients on my network (maybe that is the key, DNS is bypassing the DLINK and going to the DLINK's DNS settings provided in it's upstream DHCP rather than relay, to a relay, to the upstream DNS).
I think many of these solutions written above are masking, but not truly addressing, the root issue.
BTW, jejolly, LG is very good about providing constant updates to improve and optimize compatibility for playing DVDs and BluRay disks - this helps reduce the oddball movie that won't play on one player but will play on others issue. I think it is also to help provide better support for the other streaming protocols/services that are fairly new as they fix their services. So having constant updates is a good, not a bad, thing. I just wish they would provide support for playback of my iTunes music.
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I wish they add Rhapsody <grin>
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FINALLY! This has eluded me for quite a few months. >:( I had flashbacks from the days of downloading a 1 MB file on a 256k dial-up modem with a faulty initialization string and a manual written in Korean hieroglyphics.
Like those of you before me, tech support at LG, D-Link and Netflix were as useless as a floppy drive for the iPhone. There is one posting on D-Link's NoKnowledge Base forum regarding this issue, but it has a meaningless "solution." I've tried to post a reply to that four or five times, but it never gets posted - or responded to.
What does the D in D-link stand for? Dumb or Deaf?
Thank you all for your perseverance. If only the wizards who create these products would train their help desk folks by reading forum posts. BTW - why have they hidden this forum from the public view?
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I have the older LG BD300 but wasn't able to get it to play after I'd changed out my router for the D-Link DIR-655. Thank WHATEVER that I found this forum! Although I tried the other fixes first (and they failed miserably) I'm working just by upgrading the firmware to 1.34NA. Hopefully this will fix others as well!
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I generally agree with the complaints identified here. I too "owned" a Netgear wireless router, 2.4 GHz model. I always "direct connect" or "hard wire" the LG Blu-Ray player to the router, so as to generally avoid "flooding" my wireless arena with Netflix "streaming video". Never, ever had a problem with Netflix, never, ever had to do "anything special" to cause the Netgear to "play" with the LG unit.
And, like others here, I did my research, and carefully chose a "dual channel" "A/B/G/N" wireless router. The DIR-855 seemed a perfect unit for the job. Until the LG unit was wired up to it. And I've had nothing but grief ever since. The DIR-855 works well on the wireless channels to all known computing equipment, including older "A/B" wireless games, "G/N" computing equipment by HP, Dell, and Apple, desktop built-in wireless, and add-on DLink and Netgear wireless PCI/PCIe cards running both 2.4 GHz and 5.0 GHz.
But NO GO on the Netflix streaming video.
DLink technical support yielded to me the usual "idiot" suggestions: "cycle power", "firmware revision", "reload firmware", "reconfigure network", blah blah blah.
Netflix technical support yielded to me an utterly clueless suggestion: "decommission the magic number" and "new magic number".
Throughout all this, I have experienced the exact same symptoms as you all others have. Missing Netflix "icons" (empty icons), yet the "instant queue" choices are visible. Once in awhile and for no obvious reason, a movie will play. After "getting" it to "work" it will "work" once and then not again for hours, or days, or never.
Ok. So DLink refuses to recognize THEY have a problem here. A problem that will cause the "non technical user" to FLEE the DLink product line, and migrate rapidly to Netgear or somebody else. Not even a recognition, or an admission, that THEIR product ISN'T WORKING WITH NETFLIX.
How do "I" know this? Um, guys, gals, this was an easy kill. I simply "wired" the LG player DIRECTLY to the modem. POOF! All problems SOLVED. Movies plow in at my full 28,000,000 bps rate, all icons are visible, every time, all the time.
Re-insert the DLink router, connect the local LAN port via a DIRECT WIRE to the LG player, and SCREECH! Back to NO NETFLIX.
C'mon you guys. Millions of folks use Netflix. You can't possibly be "un-aware" of this customer malfunction, can you? Surely, LOTS of folks are complaining. Just search the Internet, etc. Get with it, and fix your software/firmware so Netflix is seamless.
I tried all the "voodoo doll" suggestions posted here as well. NOBODY has found the ROOT cause of this; so I'm entirely certain it's a DLink product problem with the DIR-855. (I'm using DIR-655 information to resolve my problem with Netflix, because there's even LESS information available about this Netflix interface problem with the DIR-855.)
The "DMZ" thing - DOES'T work.
Turning off all the security options - DOESN'T WORK - in fact, it actually "breaks" server connections to services such as Amazon, etc.
Reloading firmware - DOESN'T work.
Multicast options, fragmentation, static IP, etc etc - DOESN'T work!
Egad! Then, I discovered this amazing, cryptic suggestion for using this "mysterious" DNS service.
POOF! That, actually works!
Here's my DIR-855 solution, re-quoted for the DLink engineering team to chew, analyze, and incorporate into a NEW FIRMWARE version for the DIR-855 that FOREVER and FOREVER eliminates this problem with Netflix.
In the meantime, those of you with DIR-855 can use the following
(reference http://rhftech.com/blog/2009/05/lg-bd370-blu-ray-player-connects-to-the-internet-finally/)
DIR-855 router setup:
Setup, Internet, Manual
DHCP ... TYPE
Primary 208.67.222.222
Secondary 208.67.222.220
Setup, Network, Add DHCP Reservation
Enable fixed IP address for LG unit; e.g. 192.168.0.100
I also have these DIR-855 settings, which apparently did not matter, and probably don't, but I've included them here just so you know: Advanced, Port Forwarding, 80, 443, 32768, to the LG player at the fixed IP address, and Advanced, Firewall, DMZ Enable [X], to the same fixed IP as specified in DIR-855, e.g. 192.168.0.100.
Using LG Player model HP 954 (with Blu-ray and Netflix, multifunction):
Setup, Network
IP Mode Static
IP Setting
IP Address <same fixed IP as specified in DIR-855, e.g. 192.168.0.100>
Subnet <same subnet as DIR-855 IP Address, probably 192.168.0.1>
Gateway <IP address of DIR-855, probably 255.255.255.0>
DNS 208.67.222.222
Reboot the DIR-855.
Cycle power on the LG player.
Why does this "hack" actually cause Netflix to "work"?
That's the puzzle for you DLink engineers to discover!
Good luck, my friends, and next time I'd probably return this unit for a refund, as (probably) thousands of other "naive" folks have already done. If you want to make money, get your Netflix interface working seamlessly!
Thank you,
Timothy Frank
timothy.frank@toast.net
Phoenix, Arizona
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Thats a end user configuration issue and not a FW issue. Most issue arise from incorrect or settings in the router that have to be setup for certain applications and is not a FW caused problem. Most of the settings in the routers can be configured easily to resolve connection issues.
Is DNS relay enabled?
DMZ can be a quick fix on somethings however netflx works well with out a device being in DMZ.
Yes, Advanced DNS services should be turned off in most cases.
It's all in about you set up the router settings.
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Thats a end user configuration issue and not a FW issue. Most issue arise from incorrect or settings in the router that have to be setup for certain applications and is not a FW caused problem. Most of the settings in the routers can be configured easily to resolve connection issues.
Is DNS relay enabled?
DMZ can be a quick fix on somethings however netflx works well with out a device being in DMZ.
Yes, Advanced DNS services should be turned off in most cases.
It's all in about you set up the router settings.
I agree. I had a DIR-655 (Now a DGL-4500) and it worked fine with my LG TV (42LE5400). I know your frusterated, but I doabt its a firmware issue. Sounds like user error.
Also, were not engineers. LOL. Glad you fixed your equipment. But seems like it was a DNS issue. But can't be sure with all off point data in your post.
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Netflix Watch Instantly is streaming in all forms. It has nothing to do with being on the Wii. The Roku Box doesnt even have any storage as far as I know, and no device lets you store Netflix movies to watch offline.
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I use my xbox360 to stream netflix with no issues...its even on a wireless bridge....once I had a problem with my XBox where it couldn't connect to netflix, and all I had to do was to clear its cache...found that answer on some xbox forum....
my Funai blu-ray player doesn't have an internet connection so its not an issue for me....