D-Link Forums

D-Link Wireless Routers for Home and Small Business => DIR-882 => Topic started by: rentalagreement on May 03, 2018, 08:32:29 PM

Title: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: rentalagreement on May 03, 2018, 08:32:29 PM
Hi everyone,
I have searched and read but I just can't figure out why my DIR-882 is repeatedly losing its WAN connection.  I have discussed with my ISP and can confirm that the modem is not the issue nor is the connection to the internet. If I hardwire to the modem, I have no issues, it's only via the router that I have issues.  PS. The router and modem disconnected twice while writing this up.

Here are some specs:

ISP details

Quote
2018-03-10 17:54:27 [SYSLOG]: start BusyBox v1.12.1
2018-03-10 17:55:10 [RC]: Wan(eth3) Disconnect
2018-03-10 17:55:12 ipsec_setup: ...Openswan IPsec stopped
2018-03-10 17:55:12 [RC]: Current Wan interface is eth3 , mode is dhcp
2018-03-10 17:55:12 [RC]: Wan(eth3) Disconnect
2018-03-10 17:55:13 ipsec_setup: ...Openswan IPsec stopped
2018-03-10 17:55:16 [RC]: Wan(eth3) connect Success , Current Wan ip is [redacted]
2018-03-10 17:55:16 [UPNP]: WPS listening on port 8888
2018-03-10 17:55:21 ipsec_setup: ...Openswan IPsec stopped
2018-05-03 22:44:30 [RC]: SNTP SYN success ! Current timer is 2018-05-03 22:44:30
2018-05-03 23:12:52 [RC]: Wan(eth3) Disconnect
2018-05-03 23:12:52 ipsec_setup: ...Openswan IPsec stopped
              total         used         free       shared      buffers
  Mem:       120264        85280        34984            0            0
 Swap:            0            0            0
Total:       120264        85280        34984
  PID USER       VSZ STAT COMMAND
    1 admin     4684 S    /sbin/preinit
    2 admin        0 SW   [kthreadd]
    3 admin        0 SW   [ksoftirqd/0]
    4 admin        0 SW   [kworker/0:0]
    5 admin        0 SW<  [kworker/0:0H]
    6 admin        0 SW   [kworker/u8:0]
    7 admin        0 SW   [migration/0]
    8 admin        0 SW   [rcu_bh]
    9 admin        0 SW   [rcu_sched]
   10 admin        0 SW   [migration/1]
   11 admin        0 SW   [ksoftirqd/1]
   13 admin        0 SW<  [kworker/1:0H]
   14 admin        0 SW   [migration/2]
   15 admin        0 SW   [ksoftirqd/2]
   16 admin        0 SW   [kworker/2:0]
   17 admin        0 SW<  [kworker/2:0H]
   18 admin        0 SW   [migration/3]
   19 admin        0 SW   [ksoftirqd/3]
   20 admin        0 SW   [kworker/3:0]
   21 admin        0 SW<  [kworker/3:0H]
   22 admin        0 SW<  [khelper]
   23 admin        0 SW   [kdevtmpfs]
   24 admin        0 SW<  [netns]
   25 admin        0 SW<  [writeback]
   26 admin        0 SW<  [bioset]
   27 admin        0 SW<  [kblockd]
   28 admin        0 SW   [khubd]
   29 admin        0 SW   [kworker/3:1]
   30 admin        0 SW   [kworker/2:1]
   31 admin        0 SW   [kworker/1:1]
   32 admin        0 SW   [kworker/0:1]
   33 admin        0 SW   [kswapd0]
   34 admin        0 SWN  [ksmd]
   35 admin        0 SW   [fsnotify_mark]
   36 admin        0 SW<  [crypto]
   43 admin        0 SW   [kworker/u8:1]
   48 admin        0 SW<  [deferwq]
   54 admin     1168 S    tw_hotplug
   58 admin     2732 S    nvram_daemon
   76 admin        0 SWN  [jffs2_gcd_mtd6]
  403 admin     3936 S    stad 1
  405 admin     3940 S    stad 2
  416 admin     4684 S    /sbin/preinit
  422 admin     1064 S    dxml -n dbros -t
  467 admin      940 S    nl_server -i br0 -s dlinkrouter -s dlinkrouter0913 -s
  468 admin      928 S    nl_server -i br0 -s dlinkrouter -s dlinkrouter0913 -s
  471 admin     1320 S    mDNSResponder -b -i br0 -f /tmp/mdns_resp.conf -e dli
  523 admin     4952 S    /bin/lighttpd -f /etc_ro/lighttpd/lighttpd.conf -m /e
  525 admin     6044 S    /bin/prog.cgi
  531 admin     4084 S    timer
  537 admin     1664 S    syslogd -L
  576 admin        0 SW   [RtmpCmdQTask]
  577 admin        0 SW   [RtmpWscTask]
  578 admin        0 SW   [HwCtrlTask]
  579 admin        0 SW   [ser_task]
  584 admin        0 SW   [RtmpMlmeTask]
  644 admin        0 SW   [RtmpCmdQTask]
  645 admin        0 SW   [RtmpWscTask]
  646 admin        0 SW   [HwCtrlTask]
  647 admin        0 SW   [ser_task]
  652 admin        0 SW   [kworker/1:2]
  657 admin        0 SW   [RtmpMlmeTask]
  674 admin     1420 S    bndstrg -d 0
 2009 admin      972 S    omcproxy -e1
 2015 admin     1424 S    dnsmasq -C /tmp/dnsmasq.conf -6 /tmp/dnsmasq_dhcp_eve
 2016 admin     1416 S    dnsmasq -C /tmp/dnsmasq.conf -6 /tmp/dnsmasq_dhcp_eve
 3320 admin     1668 S    sh -c ps >> /etc_ro/lighttpd/www/web/messages
 3321 admin     1668 R    ps
15790 admin     1028 S    radvd -m none -C /tmp/radvd.conf
15813 admin     2460 S    zebra -u admin -g admin -f /tmp/zebra.conf -d
15902 admin     2108 S    ripd -u admin -g admin -f /tmp/ripd.conf -d
15907 admin     1408 S    /sbin/pppoe-relay -S eth3 -C br0
31156 admin      964 S    udhcpc -i eth3 -p wan_wan0_status -s /tmp/wan_udhcpc
br0       Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:13 
          inet addr:192.168.0.1  Bcast:192.168.0.255  Mask:255.255.255.0
          inet6 addr: fe80::76da:daff:fecb:913/64 Scope:Link
          inet6 addr: fd3c:ab21:dbdc:1:76da:daff:fecb:913/64 Scope:Global
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:21417 errors:0 dropped:36 overruns:0 frame:0
          TX packets:28874 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:3397178 (3.2 MiB)  TX bytes:13501691 (12.8 MiB)

br1       Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:17 
          inet addr:192.168.7.1  Bcast:192.168.7.255  Mask:255.255.255.0
          inet6 addr: fe80::3c34:d1ff:fe40:4b05/64 Scope:Link
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:110 (110.0 B)

br2       Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:18 
          inet6 addr: fe80::2053:bcff:fe1e:8307/64 Scope:Link
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:188 (188.0 B)

br3       Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:19 
          inet6 addr: fe80::50cf:8ff:feb6:406b/64 Scope:Link
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:188 (188.0 B)

eth2      Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:13 
          inet6 addr: fe80::76da:daff:fecb:913/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:15898 errors:0 dropped:0 overruns:0 frame:0
          TX packets:73865 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:3031066 (2.8 MiB)  TX bytes:10569533 (10.0 MiB)
          Interrupt:3

eth2.1    Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:13 
          inet6 addr: fe80::76da:daff:fecb:913/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:12919 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:1748776 (1.6 MiB)

eth2.2    Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:13 
          inet6 addr: fe80::76da:daff:fecb:913/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:12919 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:1748776 (1.6 MiB)

eth2.3    Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:13 
          inet6 addr: fe80::76da:daff:fecb:913/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:12919 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:1748776 (1.6 MiB)

eth2.4    Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:13 
          inet6 addr: fe80::76da:daff:fecb:913/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:1828 errors:0 dropped:0 overruns:0 frame:0
          TX packets:13692 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:463682 (452.8 KiB)  TX bytes:1928311 (1.8 MiB)

eth3      Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:16 
          inet6 addr: fe80::76da:daff:fecb:916/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:481776 errors:0 dropped:0 overruns:0 frame:0
          TX packets:12684 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:64156173 (61.1 MiB)  TX bytes:2299835 (2.1 MiB)

lo        Link encap:Local Loopback 
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:111 errors:0 dropped:0 overruns:0 frame:0
          TX packets:111 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:6551 (6.3 KiB)  TX bytes:6551 (6.3 KiB)

ra0       Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:14 
          inet6 addr: fe80::76da:daff:fecb:914/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:1810 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1098 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:227293 (221.9 KiB)  TX bytes:639781 (624.7 KiB)
          Interrupt:4

rai0      Link encap:Ethernet  HWaddr 74:DA:DA:CB:09:15 
          inet6 addr: fe80::76da:daff:fecb:915/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:33173 errors:192 dropped:0 overruns:0 frame:0
          TX packets:37029 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:4224938 (4.0 MiB)  TX bytes:40387538 (38.5 MiB)
          Interrupt:24



[/list]
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on May 03, 2018, 09:59:31 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


Is the router still disconnecting from internet after downgrade?

Try setting 2.4Ghz to single mode N and manual channel 1, 6 or 11.
Try setting 5Ghz to mixed N/AC and manual channel 48 or 149.

Disable QoS or don't set any devices in the sections.

Do you have access to the routers web page when this disconnect happens?

Try setting manual WAN port speed, Try 100Mb then try 1000Mb.

Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: GreenBay42 on May 04, 2018, 07:39:22 AM
I had a similar issue. It (in my case) was the cable modem. I had techs out for 5 months almost every 2-3 weeks - good connection, modem tested good, they added a signal booster, replaced the modem with the same model, no coax splitter, replaced cables, plugged modem into an outlet by itself, etc etc etc. I finally bought a Arris SB6183 and it has been up 24/7 for the last 4-5 months.

Does your modem reboot when it drops?  In my case I would see my modem start its reboot process when my connection dropped.

Is your modem and/or router running hot?

It is difficult finding the chipset for this modem. My google must be broke or my 5 hour energy hasn't kicked in yet. Looks to be Broadcom but it is mentioned in the Intel Puma 6 conversation.

Maybe try resetting the modem --> https://help.teksavvy.com/hc/en-us/articles/200601094-How-To-Resetting-your-Thompson-Technicolor-DCM475-476 (https://help.teksavvy.com/hc/en-us/articles/200601094-How-To-Resetting-your-Thompson-Technicolor-DCM475-476)

Is this the first device connected to your modem (ie did another router work ok?)

How long was it working before the firmware update?

It is almost impossible to know if it is the router or modem without replacing one of them.



Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: rentalagreement on May 04, 2018, 09:00:30 AM
Thanks both.  I will try this and report back.

A few things I can already report:

I'll try the rest of what you said and report back
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: GreenBay42 on May 04, 2018, 09:32:57 AM
So no activity on the modem (link lights) when it drops?

How long does it recover and start connecting again? Is it a consistent time frame?

In the Internet settings on the router, clone the MAC of the computer you directly connect to the modem (may not do anything but you never know - it is part of the router/modem negotiation. If the modem doesn't clear the MAC address, connectivity may vary).

I wouldn't worry too much about the LAN/Wireless settings on the router. If all devices drop internet connectivity at once it is the router/modem connectivity.

Make sure the modem has the latest firmware (looks like 2.1 from teksavvy).

It sounds like either the router is bad (you could connect one computer to the Internet port and one on LAN and ping test overnight or for a few hours), or some quirky negotiation issues between the router and the modem. In many similar cases changing the modem to a different model worked.


Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: rentalagreement on May 05, 2018, 07:13:06 AM
Yes, I think the problem is the connection from router to modem for sure.  And that said, I have been connected for 9 hours now.  I get a feeling the change from 1000 Mbs to 100 Mbs for the WAN setting is what did it, but I had also changed some of the other settings based on what you guys said.  So I am going to change settings back and try and see if the WAN speed is indeed the case.  I had a few drops still but afterwards it was able to reconnect and stayed overnight which is great.

I'm probably going to take a bit of time with it as this issue has consumed my time for the past few weeks so I'm going to enjoy this for a little bit before I try and narrow it down.

 want to thank you both for your time and energy in helping me find a solution. I really really appreciate it.

Will report back once I change more settings and see if I can conclude it was the WAN speed. but that's my current hypothesis!
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: GreenBay42 on May 07, 2018, 06:45:29 AM
Thanks for the update and hopefully the connection will stay stable. Let us know how it goes.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on May 07, 2018, 09:00:48 AM
Would there be a problem in the WAN port speed feature when set to AUTO?

Thanks for the update and hopefully the connection will stay stable. Let us know how it goes.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: rentalagreement on May 09, 2018, 06:38:26 PM
It was on Auto previously and when I changed it to 100 then things seem to be fine.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on May 12, 2018, 09:22:57 AM
Auto should work as well...
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: Waterfox on May 17, 2018, 05:24:35 AM
I have the same router and teksavvy modem and am currently plagued by this issue. I've tried the changes mentioned above and I still get disconnects every 30 mins. Sometimes I get longer periods with no disconnects. I can sort of correlate it with an iphone 7 being connected, but it still disconnects when the phone isnt around.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on May 17, 2018, 08:33:12 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)



Internet Service Provider and Modem Configurations

I have the same router and teksavvy modem and am currently plagued by this issue. I've tried the changes mentioned above and I still get disconnects every 30 mins. Sometimes I get longer periods with no disconnects. I can sort of correlate it with an iphone 7 being connected, but it still disconnects when the phone isnt around.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: Waterfox on May 22, 2018, 08:11:52 PM
Hey!

My hardware version is A1
Firmware version is 1.10 (also had issues on previous firmware)
Region: Ontario Canada

ISP is TekSavvy Cable
Modem: Thomson DCM476
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: rentalagreement on May 23, 2018, 06:00:03 AM
A quick update:  The reduction in WAN from auto to 100Mbps worked for a short time and then I was back to the same issue.  I received an email from the DLink tech support advising that there was a new Firmware in Beta and to test it.

I did a factory reset, installed the new firmware (going through 1.04 and then the 1.10B) and then did another factory reset. So far it has been rock solid (knock on wood) and I have had no drops in connectivity.  At this point, I'm almost getting weirded out that it works so well...
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on May 23, 2018, 06:52:30 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. I would ask about any availability of a beta that you can get a hold of. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Hey!

My hardware version is A1
Firmware version is 1.10 (also had issues on previous firmware)
Region: Ontario Canada

ISP is TekSavvy Cable
Modem: Thomson DCM476
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes (RESOLVED)
Post by: FurryNutz on May 23, 2018, 06:53:26 AM
Glad the beta helped fix this. Hope D-Link will post it soon.

Enjoy.  ;)

A quick update:  The reduction in WAN from auto to 100Mbps worked for a short time and then I was back to the same issue.  I received an email from the DLink tech support advising that there was a new Firmware in Beta and to test it.

I did a factory reset, installed the new firmware (going through 1.04 and then the 1.10B) and then did another factory reset. So far it has been rock solid (knock on wood) and I have had no drops in connectivity.  At this point, I'm almost getting weirded out that it works so well...
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: GreenBay42 on May 23, 2018, 07:20:01 AM
What version is the BETA?
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: Waterfox on May 29, 2018, 07:30:33 PM
I've contacted support and upgraded to the beta firmware. I will try this over the next few days and let you know how it goes.

Here is the link they sent me:
ftp://ftp.dlink.ca/PRODUCTS/DIR-882/Beta/DIR882A1_FW1.10B02_Beta.bin (ftp://ftp.dlink.ca/PRODUCTS/DIR-882/Beta/DIR882A1_FW1.10B02_Beta.bin)
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on May 30, 2018, 06:27:25 AM
Let us know how it works for you...

I've contacted support and upgraded to the beta firmware. I will try this over the next few days and let you know how it goes.

Here is the link they sent me:
ftp://ftp.dlink.ca/PRODUCTS/DIR-882/Beta/DIR882A1_FW1.10B02_Beta.bin (ftp://ftp.dlink.ca/PRODUCTS/DIR-882/Beta/DIR882A1_FW1.10B02_Beta.bin)
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: Waterfox on July 02, 2018, 12:43:14 PM
I haven't seen a drop in the connection since I upgraded to the BETA firmware.

It looks like the Beta firmware has fixed the problem  8)
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: GreenBay42 on July 02, 2018, 01:15:20 PM
Thanks for the update.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: rentalagreement on July 13, 2018, 12:58:20 PM
Sorry for the delay.

The beta I was sent from support was 1.10B02_Beta.

There was a beta folder in the firmware update FTP and that's where they sent me.

The router has been ROCK solid since then, I might have reset it a handful of times since then a few times just because I was used to it! 

Thank you to everyone here for the support and troubleshooting!  You all rock!
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: GreenBay42 on July 13, 2018, 01:10:02 PM
Glad it is working.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: Frost on August 13, 2018, 07:50:25 PM

Hi,  I just purchased this router and over the past few days I've noticed various deviced randomly dropping connection.  The only way to reconnect it is to forget the wifi connection on the device and reconnect and authenticate.   Extremely frustrating.

I updated using the latest firmware manually (due to the Check for new firmware showing no new firmeware available), within that firmware update there were two to upload separately.  I'm hoping my issues will be resolved with this, otherwise back to the store it goes. 
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: GreenBay42 on August 13, 2018, 08:13:11 PM
What clients/devices are disconnecting?

What is your environment like? Where is the router placed?

How many wireless devices are connected to it?

Do you have any range extenders connected?

Do Ethernet devices drop too?

Do all the clients drop at the same time or are they all random?

Try disabling SmartConnect in the router (Settings > Wireless)
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on August 13, 2018, 08:56:02 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
  Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)


Internet Service Provider and Modem Configurations


Hi,  I just purchased this router and over the past few days I've noticed various deviced randomly dropping connection.  The only way to reconnect it is to forget the wifi connection on the device and reconnect and authenticate.   Extremely frustrating.

I updated using the latest firmware manually (due to the Check for new firmware showing no new firmeware available), within that firmware update there were two to upload separately.  I'm hoping my issues will be resolved with this, otherwise back to the store it goes.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: BostromNZ on August 15, 2018, 04:30:26 PM
Hello,

Just to add to this, I have a DIR-882 and have been having the same issue since I bought it six months ago. Initially wired and wireless connectivity would drop. Then it seemed to only be wireless. Lately I have been getting disconnected from online games with an error message that suggests there is an issue on my network even though when I go to speedtest I get 100 down and 16 up (I think I should be getting more up but don't know if it's related).

I upgraded to FW110 two nights ago and last night my entire connection dropped.

I had to hard reset my modem as for some reason the settings had been reset and I didn't have any options for PPOE (bizarre!). After a reset, the options reappeared and I was able to reconnect to the internet.

I will attempt to reconnect the router tonight and see how it goes. I will do another reset of the router beforehand to see if that helps. If that doesn't fix my problems then I will be taking the modem back as I've had nothing but problems with it since I bought it.

Is there anything else I should try?
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on August 15, 2018, 04:32:38 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
  Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)


Internet Service Provider and Modem Configurations


Hello,

Just to add to this, I have a DIR-882 and have been having the same issue since I bought it six months ago. Initially wired and wireless connectivity would drop. Then it seemed to only be wireless. Lately I have been getting disconnected from online games with an error message that suggests there is an issue on my network even though when I go to speedtest I get 100 down and 16 up (I think I should be getting more up but don't know if it's related).

I upgraded to FW110 two nights ago and last night my entire connection dropped.

I had to hard reset my modem as for some reason the settings had been reset and I didn't have any options for PPOE (bizarre!). After a reset, the options reappeared and I was able to reconnect to the internet.

I will attempt to reconnect the router tonight and see how it goes. I will do another reset of the router beforehand to see if that helps. If that doesn't fix my problems then I will be taking the modem back as I've had nothing but problems with it since I bought it.

Is there anything else I should try?
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: BostromNZ on August 15, 2018, 06:08:20 PM
What region are you located? New Zealand
Are you wired or wireless connected to the router? Both. Connection drops on both.
Was a Factory Reset performed before and after any firmware updates then set up from scratch? Only before. I will do a before and after tonight.
  Link> >FW Update Process


Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? Fibre.
What ISP Modem Mfr. and model # do you have? Spark HG659b
Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences? No
Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?I have my neighbour's wifi networks visible.
Title: Re: DIR-882 is disconnecting from the internet every 20-30 minutes
Post by: FurryNutz on September 17, 2018, 10:16:44 AM
You have a router built in to your modem:
https://www.spark.co.nz/shop/internet/modems/spark-hg659b/ (https://www.spark.co.nz/shop/internet/modems/spark-hg659b/)

Or use the DIR router in this configuration:
Turning a router into an AP. (http://forums.dlink.com/index.php?topic=40856.0)

What region are you located? New Zealand
Are you wired or wireless connected to the router? Both. Connection drops on both.
Was a Factory Reset performed before and after any firmware updates then set up from scratch? Only before. I will do a before and after tonight.
  Link> >FW Update Process


Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? Fibre.
What ISP Modem Mfr. and model # do you have? Spark HG659b
Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences? No
Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?I have my neighbour's wifi networks visible.