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Author Topic: PS4 Won't Connect to Wi-Fi and Router Will Not Downgrade Firmware with 1.02 BETA  (Read 2616 times)

MrTriTanium

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I upgraded to v1.10B05 without notifying my roommate to see if he encountered any issues. He asked me if I did anything with the router because his PS4 wouldn't connect anymore. I also noticed after upgrading that my Roku 3600R was no longer able to "see" the 5Ghz Wi-Fi network it used to be connected to. Neither in automatic scanning nor typing in the SSID like it was a hidden network would "see" it. No other settings were changed after upgrading to v1.10B05.

The link above says to follow the Emergency Mode to flash a lower firmware image and I tried that. Each flash attempt failed with Firefox and Internet Explorer erroring out saying that the connection timed out. I tried using v1.01B04 and v1.02B01 but neither would flash. I unplugged the router for a few minutes and tried again while holding the reset button for roughly 30 seconds during each step and tried v1.01B04 again. It appeared to flash but made zero progress over 10 minutes as the screen still showed the revolving circle and unplugged it for a few minutes. I tried flashing again but the router did nothing but flash the Power LED. I couldn't find the router running
Code: [Select]
ipconfig in PowerShell, and trying to access the Emergency Mode did nothing as well. All signs point to it being bricked and I'll be getting in touch with support for an RMA.
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FurryNutz

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If this failed:
Emergency Recovery Mode

I would make contact with D-Link support and ask for an RMA. Sorry you have been having problems.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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MrTriTanium

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Finally got the time to contact D-Link to get my bricked router RMA'd and stop using the $20 Netgear router my parents had lying around. After an hour on the phone I got one approved and received the replacement today. The replacement router ships with v1.10B05. Thinking things could be different with a factory-flashed model, I tried connecting my roommates PS4. It still does not connect and the PS4 shows a "signal too weak" error. My LG G6 shows excellent reception at the same spot so it cannot be distance affecting performance.

Recovery Mode does not work. v1.01B04 errors out from a lost connection immediately after clicking upload with Firefox and IE. I even tried v104B05 and has the same result. Trying to flash v1.01B04 in the router's web portal fails.

v1.02B01 BETA broke connection with the PS4, and v1.10B05 broke Recovery mode with its encryption. Unless you guys can find another way to get back to v1.01B04, I'll be contacting Amazon and see if they'll take it back since D-Link will not let you swap to a different router for warranty purposes.
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FurryNutz

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Can you get v1.02 loaded via Recovery mode? If so, after getting that version back on, try downgrading to v1.01 either using the UI or Recover mode with IE11 or FF.

Any chance you have a wireless media bridge on hand?

I'll have support review this, maybe they can get you a pre-loaded v1.01 router as an RMA. This needs to be looked at by D-Link.



Finally got the time to contact D-Link to get my bricked router RMA'd and stop using the $20 Netgear router my parents had lying around. After an hour on the phone I got one approved and received the replacement today. The replacement router ships with v1.10B05. Thinking things could be different with a factory-flashed model, I tried connecting my roommates PS4. It still does not connect and the PS4 shows a "signal too weak" error. My LG G6 shows excellent reception at the same spot so it cannot be distance affecting performance.

Recovery Mode does not work. v1.01B04 errors out from a lost connection immediately after clicking upload with Firefox and IE. I even tried v104B05 and has the same result. Trying to flash v1.01B04 in the router's web portal fails.

v1.02B01 BETA broke connection with the PS4, and v1.10B05 broke Recovery mode with its encryption. Unless you guys can find another way to get back to v1.01B04, I'll be contacting Amazon and see if they'll take it back since D-Link will not let you swap to a different router for warranty purposes.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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GreenBay42

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Are you upgrading with a wireless connection? If you are don't. Use Ethernet.

Make sure the PS4 has the latest updates (5.55).

Use internet explorer and disable any add-ons like adblock. The emergency firmware upgrade should work since it bypasses the encryption put on the firmware on 1.02 and above. I will have a tech test to verify.

Are you getting to the emergency firmware page or just the standard GUI screens?

Just to make sure the steps you are doing are correct: (note the 30/30/30 thing doesn't work with dlink routers)

Press the power button on the router to turn off. Hold down the reset button with a paperclip and press the power button to turn on. Wait about 10 seconds and release. The power LED will blink red.

You need to statically assign your computer 192.168.0.2 and subnet mask 255.255.255.0. Don't worry about dns or gateway addresses. Use Ethernet and plug into a LAN port. Open Internet Explorer and enter http://192.168.0.1. The D-Link Recovery page will appear. If you are asked for a login or the wizard appears, it didn't work. 

Browse to the bin file (v1.01) and click upload. During the upload process your browser may time out. Wait until the router LEDS are solid green (except the globe icon may be orange depending on your ISP). Close your browser and reopen it. Go to http://192.168.0.1 and hopefully the login will appear. To see the firmware version enter http://192.168.0.1/version.txt

Let me know if this works or what happens during the process. I can forward to customer service and see what they can do.
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MrTriTanium

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Are you upgrading with a wireless connection? If you are don't. Use Ethernet.

Make sure the PS4 has the latest updates (5.55).

Use internet explorer and disable any add-ons like adblock. The emergency firmware upgrade should work since it bypasses the encryption put on the firmware on 1.02 and above. I will have a tech test to verify.

Are you getting to the emergency firmware page or just the standard GUI screens?

Just to make sure the steps you are doing are correct: (note the 30/30/30 thing doesn't work with dlink routers)

Press the power button on the router to turn off. Hold down the reset button with a paperclip and press the power button to turn on. Wait about 10 seconds and release. The power LED will blink red.

You need to statically assign your computer 192.168.0.2 and subnet mask 255.255.255.0. Don't worry about dns or gateway addresses. Use Ethernet and plug into a LAN port. Open Internet Explorer and enter http://192.168.0.1. The D-Link Recovery page will appear. If you are asked for a login or the wizard appears, it didn't work. 

Browse to the bin file (v1.01) and click upload. During the upload process your browser may time out. Wait until the router LEDS are solid green (except the globe icon may be orange depending on your ISP). Close your browser and reopen it. Go to http://192.168.0.1 and hopefully the login will appear. To see the firmware version enter http://192.168.0.1/version.txt

Let me know if this works or what happens during the process. I can forward to customer service and see what they can do.

Everything was done via ethernet and the PS4 did have 5.55 installed at the time of my previous post.

I used stock IE to connect to the router to get to the Emergency Mode page and tried flashing v1.02 as FurryNutz said. v1.02 failed instantly. I noticed you said to press the power button in your reply, and not pull the power cord like how the previously linked Emergency Recovery Mode instructs you to do. I pulled the plug when trying to flash v1.02. I tried flashing again in Emergency Mode, but left the power cord in and pressed the power button before following the steps provided. Pressing the power button, and not pulling it, allowed me to successfully flash v1.01 since the PS4 would not connect with v1.02 installed.
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FurryNutz

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So you have v1.01 installed now and is the PS4 connecting now?
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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MrTriTanium

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So you have v1.01 installed now and is the PS4 connecting now?

Correct.
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FurryNutz

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Ok, kewl. I'll be sure to have D-Link review this and and see whats happening between these versions.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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