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Author Topic: Power indicator is orange amber and won't connect to internet (globe is black)  (Read 1404 times)

Mr. Nguyen

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Hi,

I got a D-Link DIR-810L H/W Ver.: A1 F/W Ver.: 1.01 (that's what was written behind the router) in Canada and the wifi connection got freeze (maybe because we were to many person to be connected). I turn off the router and forgot it for about 5 minute. Then I turn it back on and just the power light shows up in amber, not the globe. After more then 10 minutes later, it was still the same. I decided to connect the router directly to the modem (I have a VoIP device so the configuration is positioned like so: cable>modem>VoIP>router) but it still shows the same amber power light, no globe (even after a very very long time). If I change the router to my old one, everything works. So that's means that the problem is maybe not from the modem either the VoIP device. What's going on?

Can somebody help me?

Thank you
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FurryNutz

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Link>Welcome!

I recommend you change the configuration of the connections to the following for best practice of using modems and routers:
cable>modem>router>VoIP>place IP address of VoIP device into routers DMZ. I have a ATT microcell that is similar and do the same thing by using the routers DMZ to get best operation of the VoIP device.

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.

Your behind on FW and you could try a FW update after you re-configure the system set up.
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
Go Here>Router Troubleshooting

Mr. Nguyen

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I have a cable network and my modem doesn't have a build in router. I just don't know what version or model it is. Ok. I'll stay you up to date if something goes wrong.

Thank you for replying.
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FurryNutz

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Change the configuration between the router and VoIP device. Should work better then.

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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
Go Here>Router Troubleshooting

Mr. Nguyen

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Ok doing it right now. But I was wondering: could a router die?
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FurryNutz

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Not this one...not a high end router. I have this unit. Hasn't been bad at all.
Only real things that could kill a router is overly heated environment or power spike.
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
Go Here>Router Troubleshooting

Mr. Nguyen

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Hi,

So I did realign the circuit, but it doesn't work. Then I read some post on the forum and find out that I forgot to try resetting it. After doing so, it work. It just took me a long time to reconfigure, but it was ok. So thank you very much for your help. Really appreciated.

Thank you
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FurryNutz

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Glad you got it going. Should work well for you.

Might update FW later on if needed.

Enjoy.  ;)

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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
Go Here>Router Troubleshooting