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Author Topic: DNS ShareCenter - D-Link Warranty/RMA Support  (Read 16077 times)

JavaLawyer

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DNS ShareCenter - D-Link Warranty/RMA Support
« on: October 25, 2011, 10:41:10 AM »

Q   How do I contact D-Link support?
A   Visit the following website link: D-Link Support

Q   What is the warranty for my D-Link product?
A   Most D-Link products carry at least a 1 year warranty. To check the length of warranty for your product, please visit http://support.dlink.com/ and enter your model number in the search field. Once directed to the product´s support page, click on resources tab then click on view warranty information.

Q   What are the requirements of the warranty process?
A   You must be within warranty in order to receive a replacement. You will need to submit your proof of purchase (receipt) so that your warranty status can be determined by us verifying your date of purchase shown on the receipt.

Q   What are D-Link´s shipping guidelines for warranty replacements?
A   Customer is responsible for the inbound shipment of the defective product to D-Link at own expense. D-Link recommend that you use a carrier that provides a shipment tracking i.d. (i.e. UPS, FedEx) so that you can track the status of your shipment to D-Link. D-Link is not responsible for any lost packages. Outbound shipment to customer is covered by D-Link.

Q   What is the turnaround time for D-Link to process my warranty replacement?
A   Warranty replacements are usually processed and shipped out within 24-48 hrs. upon receipt of your defective unit.

Q   I was given an RMA authorization case i.d. How do I process my warranty replacement?
A   If you were given an RMA authorized case i.d., you can process your warranty replacement online by visiting http://rma.dlink.com/ or speak with an RMA representative by calling 800-326-1688 ext. 3801.

Q   My D-Link product is defective, what should I do?
A   If your D-Link product is defective, please contact D-Link Technical Support at 877-453-5465. Technical Support will troubleshoot the problem you are having with your product. If the unit is deemed defective by Technical Support, you will be given a case number from the technician. With the case number, you will be able to apply for an RMA online at http://rma.dlink.com.

Q   Does D-Link offer expedited shipping?
A   Customers are responsible to pay for any expedited shipping services. Business Solutions products in Canada will automatically include next day service.

Q   Does D-Link offer refunds?
A   No. D-Link does not offer refunds for any reasons. Please contact your point of purchase for their refund/return policy. D-Link is not responsible for original point of purchase return period and/or restocking fees.

Q   How do I place an order for a spare part?
A   You can place an order for spare parts online or by calling our RMA/Customer Service Dept.

  • For US customers, use http://www.dlink.com/support/ and click on the Purchase Spare Parts link, or contact our RMA Dept. at 800.326.1688 ext. 3801.
  • For Canada customers, use http://www.dlink.ca/support/ and click on the Purchase Spare Parts link, or call Customer Service at 1.800.361.5265 (option 5).

Q   Can I process a cross-shipment?
A   Cross-shipments are available for certain models. If cross-shipment is available for your product, you will be given that option when processing your RMA online at http://rma.dlink.com/. You will be required to enter your credit card information. Cross-shipments can only be processed online.

Q   What shipping method does D-Link use?
A   UPS Ground is the standard shipping method for US residents. Canada Post Expedited service is the shipping method for Canadian residents.

Q   I do not have my receipt, what can I do?
A   You can contact your point of purchase and inquire if a duplicate receipt can be obtained. Certain retailers may have records of purchases depending on method of payment by the customer. If the product was purchased online, you may have received an order confirmation e-mail. This can be served as your receipt.
« Last Edit: December 19, 2014, 05:15:04 AM by JavaLawyer »
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