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D-Link Wireless Adapters => DWA-182 => Topic started by: rolfba on October 08, 2013, 10:36:04 AM

Title: Windows 8.1 disconnects netcard, reseating in usb required
Post by: rolfba on October 08, 2013, 10:36:04 AM
Hi,

I just installed my two new DWA-182 cards one on my own computer and the other in my GF computer.

I am running Windows 8.1 (MSDNAA version, not the preview) and my GF is running Windows 7. (Both x64)

They both connect ok to my Asus RT-AC66U router on 5Ghz, 80mhz channel width, but the one connected to my computer (Windows 8.1) keeps crashing randomly, seems to happen from 10sec to 30min from connecting. The only way to get the netcard back up is to take it out of USB and put it back in.

Ive tried both my USB2.0 controller and my USB3.0 one, same result.

Ive tried switching the two netcards, same result.

Ive tried the 1.01 driver, and the 1.02 driver, same result.

Ive tried several firmwares on the router, same result.

I guess this is a bug with the current driver and Windows 8.1, and since Windows 8.1 is scheduled to release mid October, i thought it might be a good time to fix the problem.

If i can help with any extra details ill be ready to supply them as good as i can.

/Rolf
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on October 08, 2013, 10:40:45 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)


Did you swap with the GFs Pc to ensure the DWA is working on her PC? I presume it will.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: rolfba on October 08, 2013, 11:15:31 PM
Hi thanks for the response.

Both cards are revision A1.

I tried swapping them around, and when ever they were in the Windows 7 machine, they worked flawlessly.

/Rolf
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on October 09, 2013, 07:15:29 AM
What region are you located?
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: rolfba on October 09, 2013, 09:54:06 AM
Hi, sorry i forgot about that question.

Im from Denmark, so EU region i guess.

/Rolf
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on October 09, 2013, 10:01:52 AM
Well I see drivers were just posted last month. I presume there is a problem with the Win 8 operation. Ensure any 3rd party security SW like firewalls and Anti-virus is disabled while you test this or during installation.

I recommend that you phone this in and talk to someone about this:
http://www.dlink.com/dk/da/support/contact

Let us know how it goes.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: rolfba on October 09, 2013, 11:35:29 AM
Hi,

Im sorry but there has to be another way for me to report this bug than calling a 3.5kr/minute phone number, thats not accetable to me, ill be happy to provide any info, test or other needed material, but im not going to pay extra to get an already expensive product to work.

Could i use a support email instead?

/Rolf
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on October 09, 2013, 11:38:27 AM
Since your in the EU region, you'll need to contact them there. Theres nothing we can do here from the NA region. Each region handles there own regional products and customers.

You could use email however my personal experiences with email is been less than favorable an has never resolved anything or they've always told me to phone in anyways.

I'll ask my contact here if there is any information or known issues with it.

Good Luck.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: rolfba on October 21, 2013, 10:21:36 PM
Hi,

Small update if anyone is following.

Since the release of Windows 8.1 there has still not been any improvement, but i have managed to find that every time this happens, there is a set of event logs that gets written:

"A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response.

"WLAN Extensibility Module has stopped.

Module Path: C:\WINDOWS\System32\bcmihvsrv64.dll"

It seems to happen more often under high network load.

And happens regardless if the usb used is my usb2.0 or usb3.0 controller.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on October 27, 2013, 10:20:47 AM
Let us know if you find out anything from support. Keep us posted.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: Lexist2112 on December 05, 2013, 07:01:56 AM
I'm seeing the  same thing happen with the C1 hardware version I have. Returned the A1 version which worked reasonably will, but when I saw Dlink had a C1 hardware revision, and Fry's actually carried it , I tried it out.

The C1 version initially connected and now it refuses to see any network at all. I used the latest driver from Dlink and it is attached toa USB 3.0 running win 8 64bit.???

Any help would be appreciated.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on December 05, 2013, 07:04:14 AM
Does it work in a different PC? Are the USB drivers for the HW on the PC up to date?


I'm seeing the  same thing happen with the C1 hardware version I have. Returned the A1 version which worked reasonably will, but when I saw Dlink had a C1 hardware revision, and Fry's actually carried it , I tried it out.

The C1 version initially connected and now it refuses to see any network at all. I used the latest driver from Dlink and it is attached toa USB 3.0 running win 8 64bit.???

Any help would be appreciated.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: Lexist2112 on December 05, 2013, 10:00:57 AM
Does it work in a different PC? Are the USB drivers for the HW on the PC up to date?



Will test in another Win 8 machine.

USB drivers are up to date for that Win 8 64 bit machine
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on December 05, 2013, 10:01:48 AM
Any chance you have a windows 7 PC?  ???

Will test in another Win 8 machine.

USB drivers are up to date for that Win 8 64 bit machine
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: Lexist2112 on December 07, 2013, 08:11:28 AM
Disappointed that this C1 version didn't work as well. Had High hopes as I was waiting for that version to hit the shelves. C1 version supports USB 3.0 over A1 version USB 2.0. THe USB 3.0 version will be able to handle the AC bandwidth and I was hoping to hit it's theoretical #...no dice.

Both versions would connect and the adapter would be seen underneath Win 8 initially, than disconnect and I couldn't even access the DLink manager, it would just lock up. I have the latest drivers on that machine and I downloaded the latest software for the c1 adapter from dlink , even though it came with the disk. Dlink drivers support Win7/8. Software and drivers are too buggy for now. Will wait till DLink releases stable software and retry later

Took it back yesterday, and reconnected my Dlink 130, connects to the N-side, works flawless.

Being a beta tester sucks if you want to be on the bleeding edge  :D
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on December 07, 2013, 01:17:38 PM
Makes me wonder if this is a Windows 8 issue or a USB HW issue. I had a similar problem with my 180. My Windows 7 PC only had USB 2.0 however after installing a USB 3.0 upgrade card, 180 works great. I haven't updated to Windows 8 either and have seen numerous issues with Windows 8, adapters and routers since they released that version of Windows.  :-\

I suppose one day I might update to 8, not soon though.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: froxxen on January 12, 2014, 03:00:08 AM
Did D-link come up with a serious answer regarding this issue? Reading this thread they just seem to take it really unseriously with the support about this. Have the same issue on Windows 8.1 Professional x64 that the DWA-182 just loses its connectivity to network under (more or less) Heavy load (like streaming video over the local net wireless).

Updated to latest drivers yesterday after buying the Product and a DIR-865 router to get up to the latest standard, and this is really disappointing tbh.

I have the same posts in the Event Viewer as an earlier poster posted.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on January 13, 2014, 07:49:32 AM
Have you phone contacted D-Link support about your issues?

What FW is loaded on the 865?
Does the DWA work on a different PC?
Does the DWA work on Windows 7 by chance if you have it?

Did D-link come up with a serious answer regarding this issue? Reading this thread they just seem to take it really unseriously with the support about this. Have the same issue on Windows 8.1 Professional x64 that the DWA-182 just loses its connectivity to network under (more or less) Heavy load (like streaming video over the local net wireless).

Updated to latest drivers yesterday after buying the Product and a DIR-865 router to get up to the latest standard, and this is really disappointing tbh.

I have the same posts in the Event Viewer as an earlier poster posted.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: demarton on January 15, 2014, 10:02:08 AM
My Method probably will never be approved by dlink mods, but it works,
and have been using dwa-182 usb3 revision on windows 8.1, no issue.

Key is,
dwa-182 c1 is using realtek 8812AU chipsets just like every single one of USB3.0 AC adapter in the market (up to today).
So if you saw other brand usb AC adapter and it's USB 3.0 there is 95% chance its using realtek chipset 8812AU just like dlink dwa-182 C1. e.g (linksys WUSB6300, asus USB-AC56, amped wireless ACA1, edimax EW-7822AC)

Same chipsets meaning use the same driver.

Here is what you need to do:
1. you need to uninstall d-link manager utility -> ****py utility, you don't need this to connect/find wireless networks, just use built-in windows one.
2. download this driver, this is latest driver from realtek released by edimax for EW-7822AC: http://www.edimax.com/images/Image/Driver_Utility/Wireless/NIC/EW-7822UAC/EW-7822UAC_1.0.1.4.rar (http://www.edimax.com/images/Image/Driver_Utility/Wireless/NIC/EW-7822UAC/EW-7822UAC_1.0.1.4.rar)
3. extract it, dont install it/run setup.exe (otherwise it will install those ****py utility again).
4. open device manager, find dlink dwa-182 adapter, right click select properties, then select update driver
5. Browse it to folder where you extract driver EW-7822UAC_1.0.1.4\RTWLANU_Driver\(select folder with you windows version and 32/64 bit).
6. Windows will find the driver and install it automatically.
7. done
8. browse/find/connect wireless network, use native Windows dialog for it (on charm bar).

If you curious, when you chose "let me pick my driver manually", you get to see a list what device this driver support, you will find our dlink DWA-182 is in there, of course, cause this driver comes from realtek for distribution to all manufacturer that is using realtek 8812AU chipsets.

hope that helps.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on January 15, 2014, 10:04:44 AM
I had to use RaLink drivers for my DWA-160 on my Mac due to the D-Link drivers were not available. I presume officially they may not be supported by D-Link however if by using the foundation HW Mfr drivers work, So be it.

Thanks for sharing the info. Hope it helps.  ;)
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: froxxen on January 18, 2014, 11:27:47 AM
Have you phone contacted D-Link support about your issues?
Nopes, I havent, because I found the exact issue that Im having in this thread so tought I'll start here.

What FW is loaded on the 865?
The latest one available for this HW, 1.06 Fri 25 Oct 2013

Does the DWA work on a different PC?
Same issue because same drivers on a different PC.

Does the DWA work on Windows 7 by chance if you have it?
Dont have Windows 7 anymore so no possibility to try it.

Other:
I have the DWA-140 as well and that device doesnt drop the Connection, the DWA-182 adapter though more or less seem to be disabled as a device and when taken out of the USB-port and inserted again it gets enabled. But its totally random between 1 minute - 11 hours so far... .. . seem to work even worse with 5GHz than 2.4 though for some reason, not entirely sure about this though and both modes work awful as it is for a new device :(

The router on the other hand, is not important in this issue, its the drivers for the DWA-182 adapter thats the issue and needs to be fixed somehow for Windows 8.1 x64 atleast... .. .

I have the A1 and not C1, so above solution didnt work for me, tried it anyways though but no success :(
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on January 19, 2014, 01:02:26 PM
Is the A1 USB 3.0 or USB 2.0 on the connector?

I recommend that you phone contact D-Link support and ask for level 2 or higher support. This needs there attention. I presume this is a problem between the 182 and Windows 8.

Have you phone contacted D-Link support about your issues?
Nopes, I havent, because I found the exact issue that Im having in this thread so tought I'll start here.

What FW is loaded on the 865?
The latest one available for this HW, 1.06 Fri 25 Oct 2013

Does the DWA work on a different PC?
Same issue because same drivers on a different PC.

Does the DWA work on Windows 7 by chance if you have it?
Dont have Windows 7 anymore so no possibility to try it.

Other:
I have the DWA-140 as well and that device doesnt drop the Connection, the DWA-182 adapter though more or less seem to be disabled as a device and when taken out of the USB-port and inserted again it gets enabled. But its totally random between 1 minute - 11 hours so far... .. . seem to work even worse with 5GHz than 2.4 though for some reason, not entirely sure about this though and both modes work awful as it is for a new device :(

The router on the other hand, is not important in this issue, its the drivers for the DWA-182 adapter thats the issue and needs to be fixed somehow for Windows 8.1 x64 atleast... .. .

I have the A1 and not C1, so above solution didnt work for me, tried it anyways though but no success :(
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: rolfba on February 09, 2014, 05:23:43 AM
I seem to have a little more luck if i use the latest beta driver from the Netgear A6200, which uses the same wifi chipset as the DWA-182.

http://www.netgear.dk/home/products/networking/wifi-adapters/a6200.aspx#tab-support

Installing these, by modifying the inf file and add our device and then in the netcard settings choosing 50% power instead of 100% seems to work. Now my wifi stops disconnecting, but sometimes it does not start after a boot, so i might have to reseat the usb stick once per boot. Buts its still tons better than before.

*EDIT* Just for information, the driver is version 6.30.145.48 as shown in device manager, and it has alot more settings than the dlink driver. Since lowering the power works, im suspecting that the chip might be overheating. (Its now alot less warm to the touch than it was at 100%).

/Rolf
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on February 10, 2014, 09:13:17 AM
Thanks for sharing.

Curious, does the D-Link driver have any power settings like the NG driver does?

Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: rolfba on February 12, 2014, 01:38:53 AM
Since both cards seem to use the broadcom drivers im sure it has, but the dlink one seems to have alot of the options removed from the settings panel, so i havent found any with that setting yet.

Im sure dlink could make a version with more of the settings available, as its just a modified broadcom driver afaik.

/Rolf
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on February 12, 2014, 07:24:05 AM
I have forwarded this onto D-Link for review.
I recommend that if your having issues with the D-Link drivers, I would ask you to phone this in and talk to someone about it. Ask for level 2 or higher support. The more they know about it, the more they might make the changes.  ;)

Let us know if you find out anything.  ;)
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: froxxen on February 13, 2014, 03:34:31 AM
Heya again!

Im trying out Rolfs last solution aswell and so far I seem to have the same pros and cons (it works but dont regain connection after a reboot sometimes).

I've might have missunderstood this forum, Furry, thought you had some way into D-link to send those answers further but you ask us to Contact the support ourselves so guess that's not the case :)

I'll try this for a bit, and if it works, I'll also contact the support and hope D-link try to solve their own driver... .. .
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on February 13, 2014, 06:41:22 AM
I do forward information to D-Link as a courtesy for important issues, however it's users responsibility to contact D-Link support ON the phone and let them know from your stand point and as a customer of your experiences and issues. Again, the more users contact support about this, the more information D-Link gains in gathering all the information and working to resolve the problem. When I do forward information, I don't always get guaranteed feedback or responses back from D-Link since I'm a volunteer here in the forums.



Heya again!

Im trying out Rolfs last solution aswell and so far I seem to have the same pros and cons (it works but dont regain connection after a reboot sometimes).

I've might have missunderstood this forum, Furry, thought you had some way into D-link to send those answers further but you ask us to Contact the support ourselves so guess that's not the case :)

I'll try this for a bit, and if it works, I'll also contact the support and hope D-link try to solve their own driver... .. .
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: starsky on January 04, 2015, 11:05:44 PM
I have this exact same problem. Has anyone got a reliable fix yet?
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on January 05, 2015, 07:19:07 AM
What version is your adapter?
What driver version are you using?

What Mfr and model# router are you using?

What PC HW are you using?
Is the PC HW drivers up to date?
What USB ports are you using? v2.0 or v3.0 ports?

I have this exact same problem. Has anyone got a reliable fix yet?
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: starsky on January 06, 2015, 12:13:06 AM
What version is your adapter?
P/N AWA182AU.....A1G
H/W A1
S/W 1.01 (printed on device).

What driver version are you using?
Driver version 1.02 installed

What Mfr and model# router are you using?
Billion 7800nl and Dlink dsl-2750B.
Both have same issue.
Also tried with Dlink DHP-W310AV but not for long enough to confirm or not.

What PC HW are you using?
Asus P8Z77-M Pro
Core I7 3770

Is the PC HW drivers up to date? 
Yes

What USB ports are you using? v2.0 or v3.0 ports?
2.0 and 3.0. Both exhibit same problem.

Windows 8.1 64Bit
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on January 06, 2015, 07:27:46 AM
Does the adapter exhibit the same problem if you test on a windows 7 PC if you can?
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: RZKnight on November 25, 2015, 02:21:46 PM
My Method probably will never be approved by dlink mods, but it works,
and have been using dwa-182 usb3 revision on windows 8.1, no issue.

Key is,
dwa-182 c1 is using realtek 8812AU chipsets just like every single one of USB3.0 AC adapter in the market (up to today).
So if you saw other brand usb AC adapter and it's USB 3.0 there is 95% chance its using realtek chipset 8812AU just like dlink dwa-182 C1. e.g (linksys WUSB6300, asus USB-AC56, amped wireless ACA1, edimax EW-7822AC)

Same chipsets meaning use the same driver.

Here is what you need to do:
1. you need to uninstall d-link manager utility -> ****py utility, you don't need this to connect/find wireless networks, just use built-in windows one.
2. download this driver, this is latest driver from realtek released by edimax for EW-7822AC: http://www.edimax.com/images/Image/Driver_Utility/Wireless/NIC/EW-7822UAC/EW-7822UAC_1.0.1.4.rar (http://www.edimax.com/images/Image/Driver_Utility/Wireless/NIC/EW-7822UAC/EW-7822UAC_1.0.1.4.rar)
3. extract it, dont install it/run setup.exe (otherwise it will install those ****py utility again).
4. open device manager, find dlink dwa-182 adapter, right click select properties, then select update driver
5. Browse it to folder where you extract driver EW-7822UAC_1.0.1.4\RTWLANU_Driver\(select folder with you windows version and 32/64 bit).
6. Windows will find the driver and install it automatically.
7. done
8. browse/find/connect wireless network, use native Windows dialog for it (on charm bar).

If you curious, when you chose "let me pick my driver manually", you get to see a list what device this driver support, you will find our dlink DWA-182 is in there, of course, cause this driver comes from realtek for distribution to all manufacturer that is using realtek 8812AU chipsets.

hope that helps.

I just used these steps for my DWA-180 on Windows 8.1 since I was experiencing this Issue just recently, works great after doing this, Will update if Issue persists in the Future. Thank you, demarton.
Title: Re: Windows 8.1 disconnects netcard, reseating in usb required
Post by: FurryNutz on November 30, 2015, 09:21:27 AM
Thanks for the feedback and confirming those steps. Enjoy.  ;)