D-Link Forums

The Graveyard - Products No Longer Supported => D-Link Storage => Topic started by: kirion on June 08, 2018, 09:30:27 AM

Title: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: kirion on June 08, 2018, 09:30:27 AM

Hi,

I need to hard factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS.
My ex-SysAdmin "forgot" user and password.

Kind Regards

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: FurryNutz on June 08, 2018, 11:29:51 AM

Review the user manual for this information.

Find a case reset button anywhere in back of the unit or under the unit?

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: kirion on June 14, 2018, 06:07:20 AM

Hi FurryNutz,

I have search in the manual and the only option is by web gui.
The reset button is in the back of the unit.

I have searched in the web for options to reset and can't find it. Have tried from other units with no success.

Kind Regards

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: FurryNutz on June 14, 2018, 07:17:48 AM

So the reset button in back doesn't do anything?  ???

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: kirion on June 14, 2018, 07:44:29 AM

Just reboot the storage! >:(

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: FurryNutz on June 14, 2018, 08:53:42 AM

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email. USA region has 24/7 online chat support.
Let us know how it goes please.

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: kirion on June 14, 2018, 09:02:40 AM

I'm from Portugal and unable to get an answer from US support because they tell me to contact my local office.

I don't have local telephone support. I have created a support case about two weeks and did not get any answer.  >:(

Thank you for your help.

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: GreenBay42 on June 14, 2018, 09:31:50 AM

I believe this unit needs to be sent to D-Link to reset. I am trying to find a phone number for you but not having any luck.

Keep emailing them - like everyday. They should respond within 48 hours.

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: GreenBay42 on June 14, 2018, 09:40:20 AM

Found this number - +351 707 78 00 10

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: GreenBay42 on June 14, 2018, 10:33:03 AM

Actually I found the procedure:

1. The DNS-1560 has the VGA port in the back panel and you have to find a monitor and connect the VGA port.

2. Use a USB keyboard connect (also in the back panel)

3. Enter the login name: reset (lower-case)

4. The password is the MAC address "of the management port" (lower-case). MAC should be listed on a label on the unit.

5. The login password will be reset to the factory default.

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: FurryNutz on June 14, 2018, 10:41:24 AM

Thank you Sir.  ;)

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS
Post by: kirion on June 15, 2018, 06:41:58 AM

Perfect! I have successfully reset the password.

The step 4 is incorrect - it is lower case.

Thank you for your help.

Title: Re: Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS (RESOLVED)
Post by: FurryNutz on June 15, 2018, 06:47:46 AM

Glad you got it working.

Enjoy.  ;)