• October 25, 2021, 08:49:12 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: 1 [2]

Author Topic: Mydlink Home is not accessible since server update - No new App available  (Read 5921 times)

GreenBay42

  • Administrator
  • Level 11 Member
  • *
  • Posts: 2680
Re: Mydlink Home is not accessible since server update - No new App available
« Reply #15 on: November 27, 2019, 07:17:01 AM »

I received an update to this issue:

With the recent update to the mydlink Home app for iOS, the “save passwords” feature while signing in to the app is not working.  Users must enter their mydlink account and password manually whenever they launch the app.  To revert the functionality back, a newer version of mydlink Home app will be released soon.  We will update the actual release date as soon as possible.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49850
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Mydlink Home is not accessible since server update - No new App available
« Reply #16 on: November 27, 2019, 09:59:33 AM »

Thank you Sir.  ;)
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Mr.Navy

  • Level 2 Member
  • **
  • Posts: 28
Re: Mydlink Home is not accessible since server update - No new App available
« Reply #17 on: November 30, 2019, 04:20:27 AM »

I received an update to this issue:

With the recent update to the mydlink Home app for iOS, the “save passwords” feature while signing in to the app is not working.  Users must enter their mydlink account and password manually whenever they launch the app.  To revert the functionality back, a newer version of mydlink Home app will be released soon.  We will update the actual release date as soon as possible.

Good News: The new Version 3.0.12 for iOS is now available
Logged

rpsantos

  • Level 1 Member
  • *
  • Posts: 3
Re: Mydlink Home is not accessible since server update - No new App available
« Reply #18 on: November 30, 2019, 12:30:47 PM »

Updated and working.
Thank you.

Br Rui Santos
Logged

Mr.Navy

  • Level 2 Member
  • **
  • Posts: 28

And again the myDLINK Home App is not accessible…
Notifications still work, but no access to the attached devices.
Any Information on server Updates or new App foriOS?
Logged

GreenBay42

  • Administrator
  • Level 11 Member
  • *
  • Posts: 2680

Did you update to iOS 15?

I will contact the project management team to see if there are any issues.
Logged

Mr.Navy

  • Level 2 Member
  • **
  • Posts: 28

I have iOS 15 installed on two of my devices - I worked up until today.
Same applies for an older iPhone with iOS 10.3.4 - No joy!

That is why I don‘t assume an iOS Problem
Logged

Mr.Mom

  • Technical Engineer
  • Level 2 Member
  • *
  • Posts: 55

For mydlink.com website.
The mydlink portal will undergo the server maintenance. The mydlink portal and mydlink apps may be temporarily unavailable during this period. If your device still remains offline after server maintenance, please try to reboot your device by unplugging and plugging the power supply. We apologize for any inconvenience.

Maintenance time : 2021/10/19 04:00 - 2021/10/19 06:00

Please try power cycle your devices then do the log in.
Logged

Mr.Navy

  • Level 2 Member
  • **
  • Posts: 28

Thank you for the information.

I can access some of the devices via myDLINK lite and myDLINK+
I cannot log in to MyDLINK Home App

That‘s why I assume a server issue
Logged

Mr.Mom

  • Technical Engineer
  • Level 2 Member
  • *
  • Posts: 55

Just to ask have you tired an Android or tablet with the Home app to see if you get the same results?
Logged

Mr.Navy

  • Level 2 Member
  • **
  • Posts: 28

No - Because I don‘t have any android devices
Logged

Mr.Navy

  • Level 2 Member
  • **
  • Posts: 28

Update today: Since this morning the myDLINK Home App is working again on all of my iOS devices.

Would be nice to know the reason behind - I still expect a „server update glitch“ with regards to the login using the app.

Thanks for all the rapid support and replies :)
Logged

Mr.Mom

  • Technical Engineer
  • Level 2 Member
  • *
  • Posts: 55

Thanks for letting everyone know. Will pass it on if anyone else has the issue. :)
Logged
Pages: 1 [2]