D-Link Forums
D-Link Enterprise => DWC-1000 / 2000 => Topic started by: cdntigger on August 30, 2020, 12:19:56 AM
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Hello,
I am setting up a DWC-1000 and some DWL-7620APs. The APs are provisioned using the DWC-1000, and the APs receive the profiles from the DWC. My problem is connecting to the wireless network. I have tried using a windows 10 laptop and an iphone, both can see the SSIDs, but always get the "generic" can not join network, even when trying with a test SSID that is *open* with no security on it. When I tested with an open SSID and could not connect with neither the WIndows 10 device nor iPhone, it really made me scratch my head... I am at a bit of loss now. D-Link network equipment is fairly new to me.
Is there some setting that I am missing that would cause this behaviour?
I have tried enabling logs but can not find any relevant information. Is there a diagnostic tool Ion the DWC-1000 or the DWL-7620APs that would help troubleshoot what is happening?
Any other suggestions for what may be wrong?
Thank you.
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Update. I factory reset one of the DWL-7620AP units and brought up as a stand alone mode. Was then able to connect to it both with open security and WPA2/AES set. I factory reset the DWC-1000, did the minimal LAN configuration to get it on the network, provisioned the standalone AP to become a managed AP. Appled the default AP profile, which creates an open SSID with no security. Guess what.... unable to connect to the SSID.
BTW: all devices have had their firmware upgraded to the latest versions.
Any one out there, can help me? Thanks.
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that chat/phone contact has better immediate results over using email.