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The Graveyard - Products No Longer Supported => IP Cameras => DCS-825L => Topic started by: bhillou on January 22, 2014, 12:02:40 AM

Title: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: bhillou on January 22, 2014, 12:02:40 AM
Hello,

I just purchased the DCS-825L as an upgrade from the DCS-932L for my baby's room. The first thing I did was turn off the camera LEDs in the settings. I checked on both the iPhone app and the www.mydlink.com that they are indeed off, but despite this the LED on the bottom of the camera comes back on. This is a serious problem because the camera is installed above the baby bed (against the wall) and it wakes my baby up !

I'm assuming this is some kind of firmware bug. Please fix it QUICKLY. I am sure you understand that such a bug makes this product unusable in baby rooms, and this is what is was designed for !

Let me know if I can provide any additional information, my camera seems to be on the latest firmware (1.01). Btw while I'm at it the settings are MUCH slower to display than the DCS-932l, this is something else I am hoping a fix for quickly.

Best regards,
  Serge Huber.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on January 22, 2014, 04:52:10 AM
Are other users experiencing this issue?
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: pri77y on January 22, 2014, 10:14:02 AM
I have the cloud led getting on even if I deactivated the LED's yes.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: bhillou on January 23, 2014, 06:51:27 AM
Another reason why I suspect this is a back is that if I cycle the LED settings back on and then off, the LED goes off for a while, but then comes back on. I haven't figured out what triggers the bottom LED to come back on but if I do I'll let you know.

Please fix this, I even tried taping over the LED but the light leaks out even through the speaker holes !

Best regards,
  Serge Huber.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: francorg on January 28, 2014, 02:16:31 AM
I confirm that for me too there is no way to shut off the lower led of the webcam.
The only thing that I can turn on or off, both using the iOS app or the mydlink web page, is the led on the top of it.

Please fix it.

Thank you,
Roberto
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: RyoS on February 23, 2014, 03:40:22 AM
Looking into this issue with the LED light.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: bhillou on February 23, 2014, 05:20:34 AM
Thanks Ryos for the update ! I hope a solution can be found.

Best regards,
  Serge Huber.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: RyoS on February 24, 2014, 10:32:45 AM
As a temporary work around, put a piece of opaque tape over the LED to keep Johnny from waking up.  I'm still testing the LED not staying off.

Next up date in a few days.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on February 24, 2014, 10:39:37 AM
Are users that are experiencing this issue based in the US (with US firmware) or abroad in other countries?
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: francorg on February 24, 2014, 10:40:39 AM
I am experiencing the same behavior here in Italy.

Thank you,
Roberto
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on February 24, 2014, 10:44:13 AM
From my understanding, it's possible this issue may be isolated to users who are using non-U.S. firmware.

Would other users who are experiencing this issue please specify your country? (and where you downloaded any firmware updates from).
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: bhillou on February 24, 2014, 10:59:01 AM
Hello,

I'm the one that originally reported the isuse, and I have installed the camera in Switzerland. Non sure which firmware I use though, everytime the firmware update was done automatically through the mydlink.com interface.

As for covering the blue LED with a sticker I did that almost immediately, but the LED is so bright in a dark room that it shines through the speaker vent at the back of the camera. My little one doesn't seem to mind the infrared LED thoughs.

Best regards,
  Serge Huber.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on February 24, 2014, 11:07:43 AM
Thanks! So far we have:

Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: bnuff on March 02, 2014, 12:35:52 PM
I'm in the UK. If the device is turned off and back on again the blue light defaults to ON but the android app does not recognize that the light is on.  In the android settings I have to turn the "LED Light" setting to ON, then OFF again to turn the blue light off.  I can do this without having to exit the settings screen between the two actions.  The light then remains off, until I restart the device, at which point I have to repeat the on, off trick.

I update the device using the mydlink site automatic update and am using the latest android app.

So you can add the UK to the list as "sort of works".  Really the camera should remember the setting last used on restart and also the app should recognize the current config of the camera when initialized.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: itsreal on March 15, 2014, 02:31:46 PM
I have the same problem. Blue led stay on. I fix it with tape.

The firmware comes from this forum. I live in the netherlands.

Other problem i had is the audio, out of sync for 2 seconds. Hate that the most.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on March 15, 2014, 02:52:41 PM
Thanks! So far we have:

Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: bnuff on March 18, 2014, 01:44:11 PM
OK so please add the UK to the list.  I withdraw my earlier statements about being able to turn the blue light off.  I can turn it off  but it does come back on at some point.  Often this will be during the night but sometimes the next day.  I have been trying to work out a pattern but cannot see it.  There are a few things that confuse me though.  This light has the word cloud next to it.  I presume this is meant to light up if access to the camera is occurring through the cloud, i.e. the mydlink site or android app from another network.    If it is coming on, is it being tripped by someone or something accessing the camera remotely?  I have tested this though using my mobile phone on the phone network and the blue light does not come on when accessing from cloud using android app.  When accessing from the cloud it behaves the same as when accessing from home network, i.e. green power light flashes.

In the manual, the  button I was using to turn the light off was described as
"Turn on/off the temperature indictor night light" (pasted with typo from http://www.dlink.com/-/media/Consumer_Products/DCS/DCS%20825L/Manual/DCS_825L_EyeOn_Baby_Camera_Android_User_Guide_RevA_EN_EU.pdf"  This light is actually the light on the top that is meant to give you an indication that it is too hot or cold.  Note this doesn't work on mine.  It goes green at start up then never lights again.   So why should using the button in the android app that is meant for the temperature light, turn off the blue light on the bottom that is marked as cloud?  Have they got the lights switched in some way in the firmware so the blue light on the bottom comes on when the temp changes outside the set range?  So to test this I used a hair dryer in a cold room and raised the temp above the top trigger then let it drop back down to below the bottom trigger.  Scratch that idea as the blue light stayed off and so did the actual temp sensor lights. Maybe there is some preset temp that it needs to drop below. 

My wife has suggested I follow the other's lead and use blue tack.  I think I will be taking that advice.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on March 18, 2014, 03:54:21 PM
Thanks! So far we have:

Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: cheesefoot on March 21, 2014, 12:12:47 AM
Add Canada to the list. Lower LED on all the time, 2 second audio lag behind video.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on March 23, 2014, 09:42:10 AM
Add Canada to the list. Lower LED on all the time, 2 second audio lag behind video.

and Canada...

Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: troetelturk on March 27, 2014, 02:24:17 PM
Go to settings via app and turn off LED light.
This shuts down the lower LEDs.
Go to mydlink and connect to your camera.
Go to the settings tab and check the box where ot says "turn off all led lights".

****** camera....
****** programmers...
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: bnuff on April 03, 2014, 02:25:01 AM
Go to settings via app and turn off LED light.
This shuts down the lower LEDs.
Go to mydlink and connect to your camera.
Go to the settings tab and check the box where ot says "turn off all led lights".

****** camera....
****** programmers...

This is what I was doing and it does turn the light off for a while but then it comes back on some hours later.  This behavior is the same whether I have  "turn off all led lights" selected or not!
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: RyoS on April 10, 2014, 09:58:50 AM
Developers are aware of this LED issue.  I've been told that it is being addressed and may be resolved on the next f/w release.
Title: Re: Lower LED comes back on even when LEDs are deactivated in settings !!!
Post by: JavaLawyer on April 10, 2014, 10:09:12 AM
Developers are aware of this LED issue.  I've been told that it is being addressed and may be resolved on the next f/w release.

I can confirm your statement.  ;)