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Author Topic: My 942L doesn't send email  (Read 26363 times)

FurryNutz

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Re: My 942L doesn't send email
« Reply #30 on: January 18, 2018, 02:57:27 PM »

And do you get any notification emails if you force trigger something on the camera?

I'm wondering if the 10 (*) is just a visual place holder to mask actual pw character count.  ???
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kel03

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Re: My 942L doesn't send email
« Reply #31 on: January 18, 2018, 03:02:10 PM »

It may be a masking, I'm not sure, that's why I am here. How do you force the trigger?
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FurryNutz

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Re: My 942L doesn't send email
« Reply #32 on: January 18, 2018, 03:03:25 PM »

Go walk in front of the camera if motion detect is enabled or disconnect the power from the camera for 10 seconds then see if anything comes thru.
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kel03

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Re: My 942L doesn't send email
« Reply #33 on: January 18, 2018, 03:10:29 PM »

Both things done, walked in front, disconnected.

Just a note, I did a factory reset on one. copied  settings from the one I didn't into the new factory reset one.

What puzzles me, they both quit the same time......
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kel03

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Re: My 942L doesn't send email
« Reply #34 on: January 18, 2018, 03:24:10 PM »

 If I click this   Which is in the setting page,  Enable e-mail notifications, I do get them to notifications to the email I am signed up to on DLink. Nothing goes to my gmail account. 
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FurryNutz

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Re: My 942L doesn't send email
« Reply #35 on: January 18, 2018, 05:15:27 PM »

Can you check the Status page and see if you have the following:
E-mail Test:
Whats it report?

Check your email configuration settings with this:
Setting up email on DCS series cameras FAQ

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kel03

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Re: My 942L doesn't send email
« Reply #36 on: January 19, 2018, 04:31:31 AM »

I see nothing in Status reflecting anything about email. I will check the other settings in email this morning, thank you
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kel03

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Re: My 942L doesn't send email
« Reply #37 on: January 20, 2018, 12:56:59 PM »

Well, I'm at my whit's end, trying to get this resolved.............Tried everything.  I am now suspicious, that DLink support just taking this off their "Live Chat" for support and my camera's not being able to send email notifications,  is very coincidental !!!! Now, they charge for support, how convenient is that.
Both cameras going down at the same time, yes, I'm suspicious.
I've purchased DLink products for a longtime, not impressed, sorry you've lost me as a customer.KL
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FurryNutz

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Re: My 942L doesn't send email
« Reply #38 on: January 20, 2018, 02:06:34 PM »

I'll see if I can get some more help and information on this. From just a camera service, emails should be sent and I don't believe it required mydlink.com support service for just emails.

Well, if you have had the cameras for a long time. Warranty and free support is only for a limited time frame.
I see this on the support site for this model camera:
"This product has been discontinued.
Free support for this product will end on 07/01/2018"

Lets see if we can get more help on this.
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kel03

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Re: My 942L doesn't send email
« Reply #39 on: January 22, 2018, 03:48:30 AM »

Thanks, but not sure what can be done, tried everything.
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GreenBay42

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Re: My 942L doesn't send email
« Reply #40 on: January 23, 2018, 07:18:22 AM »

I see live chat on the 942L page and free support ends on july 1, 2018. Not sure who is trying to charge you for support.  You are in Canada. This is why. The live chat on the US website is for US customers only. Unfortunately Canada ended free support on 7/31/2017.

For gmail try --> http://support.dlink.com/FAQView.aspx?f=EtsWnye%2f5hsweBlN5IYO0A%3d%3d

And --> http://support.dlink.com/FAQView.aspx?f=%2bek47pB3pXMlWQFS9TftIA%3d%3d
« Last Edit: January 23, 2018, 07:23:14 AM by GreenBay42 »
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FurryNutz

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Re: My 942L doesn't send email
« Reply #41 on: January 23, 2018, 07:53:13 AM »

This for information on this.  ;)
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kel03

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Re: My 942L doesn't send email
« Reply #42 on: January 24, 2018, 05:26:36 PM »

Thank you for the info, I will try it all, and  let you know how I make out, appreciate the help here
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kel03

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Re: My 942L doesn't send email
« Reply #43 on: January 28, 2018, 01:08:27 PM »

Greenbay42, I don't seem to have the same mail set up as you show in the link. Here is mine, I'm still trying darn it. I was going to show you, but wont let me cut and paste from my screen shot. 

I will be heading to the US in a week, I wonder if they will chat to me once down there instead of here in Canada.

I've tried all the recommendations you both have sent me, it's something either very little, or since one day in January, DLink has made some change to affect the cameras to take snapshots. Both cameras at once is very suspicious, and same day......

Thanks again
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FurryNutz

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Re: My 942L doesn't send email
« Reply #44 on: January 28, 2018, 07:06:18 PM »

 Adding Screenshots In A Post


Greenbay42, I don't seem to have the same mail set up as you show in the link. Here is mine, I'm still trying darn it. I was going to show you, but wont let me cut and paste from my screen shot. 

I will be heading to the US in a week, I wonder if they will chat to me once down there instead of here in Canada.

I've tried all the recommendations you both have sent me, it's something either very little, or since one day in January, DLink has made some change to affect the cameras to take snapshots. Both cameras at once is very suspicious, and same day......

Thanks again
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!
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