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Author Topic: Lost WAN and LAN access  (Read 2817 times)

swissjak

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Lost WAN and LAN access
« on: May 09, 2011, 05:24:38 PM »

I've been a linksys guy for a long time, but when I was thinking about a Gb device, the price seemed right.

So, this device is only a few weeks old (in my possession at least, bought from Fry's). The stock FW was pretty bug ridden so I got it updated to the newest for rev B1. For a few days things were working great, but now it seems to have taken a dive on me:

ONly lit LEDs: DLink and both Wireless.
WAN connection and all LAN connections are dark.

Connecting to 192.168.0.1 fails.

Worked with Road Runner, they confirmed the modem (recently installed Cisco 2100) is working fine.

Tried a factory reset on the 825 per the PDF instructions (hold 20 with power on) and no avail.

Any other options or do I have a lemon?
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FurryNutz

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Re: Lost WAN and LAN access
« Reply #1 on: May 09, 2011, 05:53:12 PM »

Is the ISM modem cable or DSL?
Can you access the routers web page and check the status on the Status/Device Info/Wan section?
Cabling in good condition?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

swissjak

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Re: Lost WAN and LAN access
« Reply #2 on: May 09, 2011, 06:03:06 PM »

New ethernet cabling, swapped out just in case. They sit behind by desk, low risk of physical kinks.

Cable modem. http://www.cisco.com/web/consumer/support/modem_DPC2100.html

And no access to the login/status page at all.
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FurryNutz

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Re: Lost WAN and LAN access
« Reply #3 on: May 09, 2011, 06:10:27 PM »

ok, how is the network set up on the PC your connected to the router? I presume your direct into the router?
The pc should be auto obtain IP/DNS addressing not static.
Can you open a command box and ping the routers IP address?
Are you getting any status on the PC networking?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

BassMan

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Re: Lost WAN and LAN access
« Reply #4 on: May 10, 2011, 07:11:25 AM »

If you have changed *nothing* in the DIR-825 for a few days, still it went "belly-up", I'd check the following:
  • If you plug directly into your modem, is everything OK?
  • If your modem is OK, try another cable.
  • If the above doesn't fix the problem, I'd assume hardware failure.  You *could* reload the firmware & configuration, but if it went "belly-up" once, it probably will again.  Hardware failures, if they occur, tend to happen very early, or very late, in the lifetime of an electronic product.  Usually...
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