D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-960L => Topic started by: jtur6879 on June 01, 2016, 12:40:08 PM

Title: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 01, 2016, 12:40:08 PM
I saw a fix for this on the forums for the 935l but it didn't work for my 960l.
Does anyone know about this ? I'm about to return the unit.

Thanks
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: RYAT3 on June 01, 2016, 12:55:18 PM
Which "fix"?

Did you log into the cameras f/w and adjust the image?
Is the camera in night vision mode or day mode?
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 01, 2016, 01:11:09 PM
The fix was to turn off "anti flicker", didn't work.
Yes, I have tried all brightness and contrast adjustment. I currently have it in Day only mode but have tried it in night only and auto with the same result.

Thanks for the response
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: FurryNutz on June 01, 2016, 02:34:34 PM
Try a factory reset of the camera and set up from scratch?
Try a re-load of the FW and set up again?

What FW version is currently loaded?
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 01, 2016, 02:41:50 PM
I have tried factory reset with no luck.
Firmware is:

Camera Name   DCS-960L
Time & Date   2016/06/01 17:36:44
Firmware Version   v1.01.05
Hardware Version   A1
Agent Version   2.0.19-b98
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 01, 2016, 02:55:23 PM
So, I'm really trying to discover if this is a defect in this unit or a defect in the entire Model Group.
Does anyone have a DCS-960l in a window pointed outside during the day and have viewable video ?

Thanks for any response
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: FurryNutz on June 01, 2016, 03:29:25 PM
What region are you located?  ???

There is v1.03 that you should try;
https://www.mydlink.com/download (https://www.mydlink.com/download)

I presume if this fails to clear the issue, you may have a faulty unit and would need to either return the unit and get another or RMA with D-Link.
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 01, 2016, 03:50:36 PM
Hmm reading release notes 1.02.01 addressed an overexposure issue. I t looks like I need to upgrade FW...thanks
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: FurryNutz on June 01, 2016, 04:03:58 PM
Let us know how it goes.  ;)
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: RYAT3 on June 01, 2016, 05:18:59 PM
Hmm reading release notes 1.02.01 addressed an overexposure issue. I t looks like I need to upgrade FW...thanks

Does your night vision show color?

I have the original f/w, and my night vision shows color where there enough color (keyboard backlight, color lights (red/green/blue)..

Like this:

http://forums.dlink.com/index.php?topic=64041.0
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 02, 2016, 07:06:00 AM
Firmware upgrade resplved the issue.

Thanks to all !
Title: Re: DCS-960L Video all white/washed out with any sunlight (RESOLVED)
Post by: FurryNutz on June 02, 2016, 11:13:47 AM
Glad the FW updated fixed it.

Enjoy.  ;)
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 02, 2016, 03:27:04 PM
Hmm reading release notes 1.02.01 addressed an overexposure issue. I t looks like I need to upgrade FW...thanks

Does your night vision show color?

I have the original f/w, and my night vision shows color where there enough color (keyboard backlight, color lights (red/green/blue)..

Like this:

http://forums.dlink.com/index.php?topic=64041.0

I have not tried night vision as I have no use for it, if its important for you to know let me know and I will try it and let you know
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: RYAT3 on June 02, 2016, 04:58:26 PM
Hmm reading release notes 1.02.01 addressed an overexposure issue. I t looks like I need to upgrade FW...thanks

Does your night vision show color?

I have the original f/w, and my night vision shows color where there enough color (keyboard backlight, color lights (red/green/blue)..

Like this:

http://forums.dlink.com/index.php?topic=64041.0

I have not tried night vision as I have no use for it, if its important for you to know let me know and I will try it and let you know

I have 3 boxed 960l's that I think have a newer f/w.  I'll check those out at some point.  Not sure if I want to put them all on a entirely separate network or what   yet. 

Are you pointing yours through a window outside? Or did you mount it outside?


I have some 2230's pointed outside.  They do very well image quality wise, being 2 MP cams.  I do have a 2210L I need to play with.

Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: jtur6879 on June 08, 2016, 07:34:53 AM
mines in a window, get some reflection sometimes but its workable
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: FurryNutz on June 27, 2016, 07:52:46 AM
Any status on this?  ???
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: JustBlessed on February 22, 2017, 11:28:44 PM
The fix for the all white imagine is changing the 50 or 60 hz to off.
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: FurryNutz on February 23, 2017, 09:34:12 AM
Thanks for this tip. Hope it helps.
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: Watcher on June 18, 2017, 11:39:25 AM
The fix for the all white imagine is changing the 50 or 60 hz to off.

This did indeed help! Cycled from 50Hz to 60Hz to Off. The exposure became correct on the "Off" Anti flicker setting.

The camera is on 1.04.02 firmware in Europe.

But this is really a strange decision on D-Link part. The interface looks like a mix of DCS-2332L and DCS-2630L interfaces, so it's strange that they did not keep the exposure modes of the DCS-2332L camera. (As an aside, I added it to D-ViewCam as if it were DCS-2332L, because DCS-960L is not in the package list)
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: FurryNutz on June 19, 2017, 10:27:08 AM
Thanks for confirming this.  ;)
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: happyhere on November 10, 2017, 09:06:05 PM

this trick also worked for me, for some months, the video will be washed out with bright sunlight (960L A1, firmware 1.04) when pointed to our garage.
solution was to turn OFF the Anti Flicker and the video immediately becomes clear.  I thought 960L was bad haha.  so this solution worked well
Title: Re: DCS-960L Video all white/washed out with any sunlight
Post by: FurryNutz on November 11, 2017, 11:34:48 AM
Glad it worked for you too. Enjoy.