The Graveyard - Products No Longer Supported > DIR-855

RMA Website Question

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celestial:
I was finally able to contact Customer Support and got a case number for an RMA of my DIR-855 router. I was sent an email to go to a website to obtain my RMA. The question I have is, will this website allow me to do a cross-ship?

I cannot return the router without having something to replace it. Should I call Customer Service again?

Regards,
Mel

tony:
Yes, the RMA website has an option to do cross shipment.

Mlachake:
Not all units can be cross-shipped.

Lycan:
Cross shipping on that will be handled by a live CS or support tech.

I can give you the contact infromation via a PM if it's needed.

celestial:
I would appreciate that.

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