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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320 => Topic started by: Gerigon on September 18, 2016, 03:52:01 PM

Title: Can't connect wired
Post by: Gerigon on September 18, 2016, 03:52:01 PM
Up until a few days ago everything was working fine. As far as I know I haven't changed anything to my setup. I suddenly can't use wired computers to connect my dlink 320 anymore. Wireless devices like my mobile work just fine though. I can see the nas on my network overview on my wired computer but it says I might not have permission to connect.

my nas is set on static IP and is connected to my modem, the same one where all the pc's are connected to. I have no idea what could'v changed that caused this issue.
Title: Re: Can't connect wired
Post by: ivan on September 19, 2016, 12:52:03 PM
What operating system are you using on your computers?

Since your other devices (Android and/or iOS) still work, the wireless connection is just incidental and can be ignored, there does not appear to be anything wrong with your DNS-320 and its operation.

We have seen several instances of this when customers have brought in computers that have been 'updated' to win10 and the latest push of beta software to those computers started last Tuesday and the problems also started then.  If I was a suspicious person I would draw conclusions...
Title: Re: Can't connect wired
Post by: Gerigon on September 19, 2016, 01:36:35 PM
I am indeed running windows 10 but it has always worked fine for windows 10. There are 2 others computers (windows 7 & 10) that also have this issue and are also wired. I have a laptop with windows 7 which is connected wirelessly and the problem doesnt occur there. I am pretty sure that it's the difference between wireless and wired.
Title: Re: Can't connect wired
Post by: FurryNutz on September 19, 2016, 01:38:38 PM
What is the Mfr and model of the main host router?
Any chance you an try installing a external Gb LAN network switch and connect the DNS and PCs to the switch on the back end of the main host router and test?
Title: Re: Can't connect wired
Post by: Gerigon on September 19, 2016, 01:51:15 PM
my bad, it was indeed windows 10 causing the problem. I figured it wasn't that because the 2 windows 10 versions aren't exactly the same version (im running the W10 technical preview and the other comp has the retail W10 home version). But I tested it on the 7 and it still works fine there. Is there any known work around around this new bug?
Title: Re: Can't connect wired
Post by: Gerigon on September 19, 2016, 02:19:59 PM
I fixed it by uninstalling the last update (17-9) and that fixed it for me, ty for your answers and your time. If you have any additional info on this problem I would be gratefull but if not, that's fine too. I already appreciate the tip about the windows update  ;D
Title: Re: Can't connect wired
Post by: FurryNutz on September 19, 2016, 03:19:35 PM
What was the update KB number if you can get this info. Would be helpful. Might get details of this update or the list of KBs that were installed...

Glad this got it working.
Title: Re: Can't connect wired
Post by: Gerigon on September 19, 2016, 04:22:16 PM
I am not completely sure since I just un-installed it  ::)  :-\ but I believe it was this one
https://support.microsoft.com/en-us/kb/3189866
Title: Re: Can't connect wired
Post by: ivan on September 19, 2016, 04:29:59 PM
Unfortunately we don't have a list of what goes into the 'updates', we just get the information that there is on starting on a certain date.

I know I sound hard on win10 but the problems that we are seeing from walk in customers just seem impossible.  While it improves the company bank balance it does take time from our normal work but the most annoying thing is that most of it should not happen - it's an operating system that is supposed to be an improvement on the last one 
Title: Re: Can't connect wired (RESOLVED)
Post by: FurryNutz on September 20, 2016, 06:38:50 AM
Thank you for this information. I see something referring to SMB vulnerability. Not sure if that was particular in this case. Seems like you got it working after you un-installed it.

Seen a lot of networking issues with Win10. I still enjoy Windows 7.  ;)

Enjoy.

Quote from: Gerigon on September 19, 2016, 04:22:16 PM
I am not completely sure since I just un-installed it  ::)  :-\ but I believe it was this one
https://support.microsoft.com/en-us/kb/3189866
Title: Re: Can't connect wired
Post by: Gerigon on September 22, 2016, 05:08:48 PM
the update reinstalled itself  :'(
I see that I made a mistake with the kb numbers, the correct update to rollback on is (KB3193494).
Title: Re: Can't connect wired
Post by: FurryNutz on September 23, 2016, 07:31:14 AM
Ya I think in Windows 10 you don't have the ability any more to skip or hide particular updates like you do with prior versions of Windows.  >:(
Title: Re: Can't connect wired
Post by: FurryNutz on September 30, 2016, 11:19:22 AM
FYI:
http://www.theregister.co.uk/2016/09/29/microsoft_warns_windows_security_fix_may_break_network_shares/ (http://www.theregister.co.uk/2016/09/29/microsoft_warns_windows_security_fix_may_break_network_shares/)
Title: Re: Can't connect wired
Post by: krizkazu on October 18, 2016, 11:59:25 AM
Hello
i dont know if this post is still active but i have a similar problem. I got win10 up and running since 2015. A few days ago i reinstalled everything and then all problems started. At first i thought it was a nas failure and mailed it to my local authorised support. They updated the firmware and said everything is working fine. When i got it back i got the same following errors:
I get all the above errors on win 10 and win 7 pcs. My android loads the gui on its browser but that does not help.
I read all the above posts but i cant figure out what to do and my local authorised nas support is not that helpful. They said check your firewall!!
Any help would be fine.
Thank you in advance.
PS i am not an expert on computers so keep your english simple plz :)
Title: Re: Can't connect wired
Post by: FurryNutz on October 18, 2016, 12:13:25 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


What Mfr and model is the main host router?
Is the DNS getting a Dynamic IP address from the main host router? I recommend using a Static IP address ON the DNS set to 192.168.#.32 or .20.
What browser are you using?
Try FF or IE11 Browsers


Quote from: krizkazu on October 18, 2016, 11:59:25 AM
Hello
i dont know if this post is still active but i have a similar problem. I got win10 up and running since 2015. A few days ago i reinstalled everything and then all problems started. At first i thought it was a nas failure and mailed it to my local authorised support. They updated the firmware and said everything is working fine. When i got it back i got the same following errors:
  • During nas setup wizard, i cant install addons. The error i get is that my wifi signal is poor. Weird because i am connected by wire.
  • I cant load the nas gui on my local ip when using a browser. The page freezes
  • mydlink web service cant connect to my nas because of slow connection or firewall, even if firewall is on disable
I get all the above errors on win 10 and win 7 pcs. My android loads the gui on its browser but that does not help.
I read all the above posts but i cant figure out what to do and my local authorised nas support is not that helpful. They said check your firewall!!
Any help would be fine.
Thank you in advance.
PS i am not an expert on computers so keep your english simple plz :)
Title: Re: Can't connect wired
Post by: krizkazu on October 18, 2016, 12:38:43 PM
Hello
My HW ver is A4
FW ver is 1.08 (04/20/2016)
I am in Greece
I dont know what Mfr is but my router is ZTE
The nas  is using static ip. I set my router so and i can also see the dlink in my routers gui on the ip lists
I am using chrome but any other browser gets the same results (IE, mozilla)
Thank you for your fast reply

Edit
I reinstalled FF and everything seems to be working fine. If something will come up i will let you know here
Thank you.

Title: Re: Can't connect wired
Post by: FurryNutz on October 18, 2016, 01:05:06 PM
When using a static IP address, it needs to be out side of the main host routers DHCP IP address pool, not with in it. IP address "reservations" should be with in the IP address pool on the router if you use this method.
Title: Re: Can't connect wired
Post by: FurryNutz on October 18, 2016, 01:07:12 PM
Ok, let us know. Next time please use the Reply button instead of selecting Modify. Helps notify us of new posts and changes in the information.

Enjoy.
Title: Re: Can't connect wired
Post by: krizkazu on October 18, 2016, 01:14:09 PM
It looks like the FF new installation works fine with mydlink web services as well
Thats great!
One more question about my routers ip: My routers range of ips is from 192.168.*.3 to 192.168.*.255. the nas fixed ip is 192.168.*.3 and it worked fine before and now with FF. I have done so cause i broadcast my streaming audio channel from within the nas center. As far as i understand that is not a problem. The issues i was having where propably from win10 and chrome protocols. I dont know if i make any sense but thank you for helping.
Title: Re: Can't connect wired
Post by: FurryNutz on October 18, 2016, 01:19:30 PM
The Chrome browser was probably an issue.

Reason for using a static IP address and out side of the main host routers IP address pool is for troubleshooting and seamless access using a static IP address and avoidance of problems with IP addresses with In the routers main default pool. IP address router pools should be 192.168.#.100 to .200.