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The Graveyard - Products No Longer Supported => IP Cameras => DCS-942L => Topic started by: diggum on September 09, 2013, 07:10:28 AM

Title: 942L will not hard reset
Post by: diggum on September 09, 2013, 07:10:28 AM
hi guys, i registered so i could post an issue i am having with my 942L

i had forgotten the password and as such it would not allow me to guess so i proceeded to hard reset the cam

however i have tried

6 & 10 sec hold reset button
hold reset while connecting power
with or without Ethernet cable (the latest program available has been able to detect the camera only 4 out of 20 times in resetting and i am presented with being unable to set a new password)
anytime the program has recognised the 942L and i attempted to put a password (new) in, it tries to save the pwd and ends up giving me a cannot store password error.

the camera was part of a static IP network, and the range is still available although when i attempted to hard-reset it, it showed me a new DHCP IP (while connected through ethernet) but i was unfortunately unable to reset or save a new password.

Can someone help please
Title: Re: 942L will not hard reset
Post by: diggum on September 09, 2013, 10:49:54 PM
update, my 932L has met a similar fate,

i couldnt log in but it the camera was showing its feed on the mydlink page, so i attempted to reset the device

same fate as the 942L

but in order to reset them i tasked a router to behave as a dhcp server with my laptop and cameras connected via ethernet and updated utilities from the net and still no "dice"


please help, it would be a waste to not use these cameras
Title: Re: 942L will not hard reset
Post by: JavaLawyer on September 10, 2013, 05:20:24 AM
The reset button is a recessed hole on the rear of the cameras and requires a paperclip to press and hold. Is that the button you've been using?
Title: Re: 942L will not hard reset
Post by: diggum on September 11, 2013, 06:08:26 AM
Yes the reset button at the back of both cameras

Holding on for 6~10 sec to no avail
Title: Re: 942L will not hard reset
Post by: JavaLawyer on September 11, 2013, 06:15:23 AM
Connect the camera to your router via a wired connection. Do you see the DCS-942L on the router networked device table? If you enter the camera IP into a browser on a PC connected to your LAN do you see the DCS-942L login page?
Title: Re: 942L will not hard reset
Post by: diggum on September 12, 2013, 09:00:06 AM
No I cannot see it networked when connected through Ethernet

The cameras were on a static ip though, and I have tried by leaving my Ethernet as static and as well as Dhcp when connected via Ethernet to a router that the cameras have been connected to.

Title: Re: 942L will not hard reset
Post by: JavaLawyer on September 12, 2013, 09:08:17 AM
No I cannot see it networked when connected through Ethernet

The cameras were on a static ip though, and I have tried by leaving my Ethernet as static and as well as Dhcp when connected via Ethernet to a router that the cameras have been connected to.



Try the following:


BTW - what router do you own?
Title: Re: 942L will not hard reset
Post by: diggum on September 14, 2013, 07:23:44 PM
An apple AirPort Extreme gen5

I basically reset the extreme, in dhcp mode and connected my laptop and the 942L through Ethernet and hard rest the camera

But still no dice,  the Ethernet port in my pc is on dhcp
Title: Re: 942L will not hard reset
Post by: diggum on September 17, 2013, 06:34:04 AM
Anyone????

I am still connected to a router that is transmitting dhcp, with my laptop and the cameras all connected through the Ethernet switch contained in the AEBS, all of the devices in dhcp mode,

Cameras turn on, go through the flashing sequences after a hard reset but the utilities, updated or CD ROM based, cannot see the devices, except sporadically when they ask for a password that does not work
Title: Re: 942L will not hard reset
Post by: FurryNutz on September 17, 2013, 07:42:07 AM
Setup DHCP reserved IP addresses for all devices ON the router. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.

Has the main host router been reset and set up from scratch and then reserved IPs for each device on the router?

Once the camera gets an IP address, it's web UI page should be accessible from any PC or other devices that can connect...The CD isn't really needed to configure it.
Title: Re: 942L will not hard reset
Post by: JavaLawyer on September 18, 2013, 08:27:41 AM
Any update?  ???
Title: Re: 942L will not hard reset
Post by: diggum on September 20, 2013, 09:05:43 AM
Setup DHCP reserved IP addresses for all devices ON the router. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.

Has the main host router been reset and set up from scratch and then reserved IPs for each device on the router?

Once the camera gets an IP address, it's web UI page should be accessible from any PC or other devices that can connect...The CD isn't really needed to configure it.

Yeah I have 3 routers so I disconnected one from the pool and reset it to dhcp, and thus both my laptop and cameras are on dhcp , but I couldn't access the cameras webpage
Title: Re: 942L will not hard reset
Post by: JavaLawyer on September 20, 2013, 11:37:23 AM
Even using a different router, you were unable to access both the DCS-932L and DCS-942L? And you reset the DCS-932L as well?
Title: Re: 942L will not hard reset
Post by: diggum on September 22, 2013, 12:35:40 AM
Even using a different router, you were unable to access both the DCS-932L and DCS-942L? And you reset the DCS-932L as well?

That is correct
Title: Re: 942L will not hard reset
Post by: diggum on September 25, 2013, 04:46:40 AM
Still waiting for help, I wouldn't been this persistent if the units weren't booting or the error codes kept flashing, but its just that I feel the units can be restarted if they could be reset in some way
Title: Re: 942L will not hard reset
Post by: diggum on October 15, 2013, 09:43:31 AM
Still waiting
Title: Re: 942L will not hard reset
Post by: FurryNutz on October 15, 2013, 11:15:12 AM
I would take one PC, one router and the one camera, factory reset router and camera. Wire LAN cable both PC and camera to router. Leave everything default on router. Check router for IP address assignment for camera. Does it get a new IP address? Can you access this IP address from the router?

Might try putting a static IP address on the PC and then check for access.

Do all of this off line from the ISP modem as you don't need that while setting up the camera.

Use IE or FF browsers to manage the router and camera. Clear any caches before starting this as well.

Disable any 3rd party firewall programs on the PC while testing this.