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Author Topic: Can't get to Adnvaced Settings  (Read 1307 times)

FurryNutz

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Re: Can't get to Adnvaced Settings
« Reply #15 on: April 24, 2017, 09:57:15 AM »

Thanks for posting your work around. Glad it worked. I'm not sure why normal use of IE11 with Private Browsing is working and normal use of IE11 isn't. I presume this maybe a mydlink service issue with this model camera. I commend phone contacting D-Link support on the phone and ask them about this. Normal use of a browser should work with out any other configurations. Let us know what they say. Advanced settings are not support on mobile apps and I presume this is a security issue.
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BAMoh

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Re: Can't get to Adnvaced Settings
« Reply #16 on: June 05, 2017, 11:57:26 AM »

I don't think its a service issue with a specific cam but some sort of macro change or issue. Either DLINK has changed something or MSFT has changed something. Reason: When I use IE11 or Chrome to access advanced settings or for a live view I get timed out. Not that case with the MDL Android app on a tablet and a smartphone. My guess is maybe MSFT, in response to the ransomware stuff going on, made a change that is not disclosed to us.

I'm talking about remote access live view working well on the app but not on the PC W7 64. Obviously, the advanced settings are only accessible via a PC.

Before the usual blocking and time consuming BS. Yes I am running the latest firmware. Yes latest fully patched Windows (see above). No its not a firewall issue as turned it off. No its not isolated to a specific cam. Ranges from 9 series to 5 series to 2XXX series.  No there is nothing wrong with my router.

DLINK (and proxy on this board) deal with it and get back to us.
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FurryNutz

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Re: Can't get to Adnvaced Settings
« Reply #17 on: June 05, 2017, 12:09:38 PM »

Last time I tested this IE11 was working in Windows 10x64. Still working on OSX 10.10.5 and Safari for Mac as of just now.
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BAMoh

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Re: Can't get to Adnvaced Settings
« Reply #18 on: June 05, 2017, 05:47:21 PM »

Ok, thanks.
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eliscio

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Re: Can't get to Adnvaced Settings
« Reply #19 on: June 08, 2017, 05:42:23 AM »

Hello All,

This issue with browser comparability is still an issue and I am hoping that DLink is going to fix this somehow.  I would still highly recommend that we could get to some, if not all of the advanced settings in the mobile apps.  As of right now, I can't turn my camera recording off or on when I step in or out of the office unless I go to my laptop.  This is very inconvenient and defeats the purpose of being protected if I cant' have the security I want, when I want.  I don't agree that not having access to the advanced features makes this safer somehow.  I want to make those decisions for myself.

Thanks,

Eugene
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FurryNutz

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Re: Can't get to Adnvaced Settings
« Reply #20 on: June 08, 2017, 08:57:19 AM »

IE11 in Windows is working along with Safari in OSX for Mac currently.

Please review this for FF browsers:
http://forums.dlink.com/index.php?topic=66483.0

If your having continued problems getting these to work, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Reference this forum thread as well. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Hello All,

This issue with browser comparability is still an issue and I am hoping that DLink is going to fix this somehow.  I would still highly recommend that we could get to some, if not all of the advanced settings in the mobile apps.  As of right now, I can't turn my camera recording off or on when I step in or out of the office unless I go to my laptop.  This is very inconvenient and defeats the purpose of being protected if I cant' have the security I want, when I want.  I don't agree that not having access to the advanced features makes this safer somehow.  I want to make those decisions for myself.

Thanks,

Eugene
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