I am having trouble configuring my WBR-1310 router to allow me to accept a Windows Remote Assistance (WRA) requests from a user over the Internet, so that I can assist them with trouble-shooting. I've been successful with one person, who also uses a D-Link router. Where I am encountering a problem is with a friend who uses a Linksys router. If I bypass my router and connect my laptop directly to my cable modem and I disable my Norton Smart Firewall & Intrusion Protection, I am able to establish a WRA session. As soon as I re-connect my laptop to my router, then I am not able to establish a WRA session. Something on my router seems to be blocking this session coming through my friend's Linksys router.
My laptop's IP address behind my D-Link router is 192.168.0.100. The IP address of the computer behind my friend's Linksys router is 192.168.1.102
I have configured my router as follows...
Port forwarding - IP Address = 192.168.0.100; Start port = 3389; End Port = 3389; Traffic Type = Any
Application Rule - Trigger port = 3389; Firewall Port = 3389; Traffic Type = Any
Not sure if I need the above Application Rule setting.
Is there some other setting within the Router that needs to be set? What puzzles me is that I am able to establish a WRA session with another friend with these router settings.
Any assistance would be greatly appreciated.