D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-930L => Topic started by: leesco on October 25, 2011, 09:39:57 AM

Title: Admin Password Error
Post by: leesco on October 25, 2011, 09:39:57 AM
I connected this to my network and I logged into my router to get the ip address it was assigned. I tried logging into the camera with both my mac and my pc, but every time i'm prompted to enter the default user name (no password yet) and it gets rejected every time. I've tried running the installer on my mac and it finds the camera, but it says "This device cannot connect to the internet." and gets stuck there. When I run the installer on a pc, it doesn't find the camera. could it have something to do with my network ip's being 192.168.2.xxx rather than 192.168.0.xxx

thanks
Title: Re: Admin Password Error
Post by: JavaLawyer on October 25, 2011, 10:09:54 AM
You may want to try resetting the camera to the factory defaults and starting over. While the DCS-930L is powered-up, hold a paperclip in the pinhole on the rear of the camera for >6 seconds. Configure the camera via a wired connection first (connected directly to your router), and see if you can get things working.

Once you've verified the camera is working, you can run the wizard again (with the camera disconnected from Ethernet) to establish a wireless connection.

Please post your results.
Title: Re: Admin Password Error
Post by: leesco on October 25, 2011, 12:43:59 PM
Resetting it to the factory settings allowed me to log in. I assume I'll be able to sort it out from here. Thanks.
Title: Re: Admin Password Error
Post by: JavaLawyer on October 25, 2011, 12:56:27 PM
Glad everything is working. You may have inadvertently keyed in the wrong username or PW when you configured the device.
Title: Re: Admin Password Error
Post by: leesco on October 26, 2011, 03:10:40 AM
ok, back to square one. It let me log in when I reset it back to the defaults, but then every time I try to change the password, it lets me save the changes (leave old password field blank and enter new password twice). Then after any new change is made, I'm prompted to enter my new password and it is constantly denied. I've tried it on both mac and pc with both caps lock on and off. I have to reset the camera every time. What step am I missing?
Title: Re: Admin Password Error
Post by: JavaLawyer on October 26, 2011, 04:27:12 AM
Is this password issue occurring when you reset the password from the web interface or Wizard (or both)?

There were some compatibility issues relating to Java and the web interface that surfaced earlier this summer that had some impact on login credentials (during login to the web interface) - but I haven't read any reports of anyone experiencing issues related to changing their password. You may want to try uninstalling Java and reinstalling to the latest version. In any event, this Java issue would not impact the Wizard.
Title: Re: Admin Password Error
Post by: leesco on October 26, 2011, 05:05:21 AM
This is happening during in the web interface. When I use the wizard (mac beta), it sees the camera, but gives me an error saying it can't connect to the internet.
Title: Re: Admin Password Error
Post by: JavaLawyer on October 26, 2011, 05:07:13 AM
Try configuring the password using the Wizard through your PC rather than your Mac. The Java related browser issues I brought up in my earlier post impacted browsers on both platforms, PC and Mac.
Title: Re: Admin Password Error
Post by: leesco on October 26, 2011, 06:32:27 AM
Ok. I'll give it a try. Thanks.
Title: Re: Admin Password Error
Post by: JavaLawyer on October 26, 2011, 07:34:30 AM
Good luck. Let us know how things turn out.  :)
Title: Re: Admin Password Error
Post by: leesco on October 26, 2011, 12:26:43 PM
ok. i used the installer on a windows 7 machine to set up the camera. it said everything was set up fine. then when i try to log in to the newly installed camera using the same machine i used to set it up, it doesn't accept the new password or the default one.
Title: Re: Admin Password Error
Post by: JavaLawyer on October 26, 2011, 12:31:57 PM
Did you try uninstalling / reinstalling Java?
Title: Re: Admin Password Error
Post by: leesco on October 26, 2011, 01:01:43 PM
I've tried logging into it from 2 macs, a windows xp and a windows 7 machine. Which one should I reinstall java on?
Title: Re: Admin Password Error
Post by: JavaLawyer on October 26, 2011, 01:07:19 PM
I would use one of your Win 7 boxes.

I'm running out of suggestions... :(
Title: Re: Admin Password Error
Post by: leesco on October 26, 2011, 01:14:58 PM
ok, i'll give that a try. i'm thinking i'm just going to return it at this point. i've never had such a problem with a cam before. thanks for the help, by the way.
Title: Re: Admin Password Error
Post by: JavaLawyer on October 26, 2011, 01:24:06 PM
Well, let me know (one way or another) how things turn out.
Good luck!
Title: Re: Admin Password Error
Post by: stephenchowning on December 29, 2011, 08:09:21 AM
If your software doesn't allow someone to change the default password and save the changes correctly, shouldn't you just fix your software? I am having the same problem with changing the default password via the web interface from a Mac computer. I haven't tried doing it from a PC, but from the OP's results, I am not encouraged.
Title: Re: Admin Password Error
Post by: JavaLawyer on December 30, 2011, 07:49:00 AM
If your software doesn't allow someone to change the default password and save the changes correctly, shouldn't you just fix your software? I am having the same problem with changing the default password via the web interface from a Mac computer. I haven't tried doing it from a PC, but from the OP's results, I am not encouraged.

Changing the password is independent of the PC platform. The changes are saved directly to the camera via the web interface.  Did you log into the web interface from a browser and save the password settings using a local PC on your network?
Title: Re: Admin Password Error
Post by: stephenchowning on January 01, 2012, 09:36:40 AM
Yes, that is exactly what I did.
Title: Re: Admin Password Error
Post by: stephenchowning on January 05, 2012, 07:30:34 AM
I was able to get the password to change. I am not sure what the problem was, but I have a theory, and will do some testing and report back.
Title: Re: Admin Password Error
Post by: stephenchowning on January 12, 2012, 08:39:36 AM
At this point I am not sure exactly what worked. I thought that perhaps choosing a longer password was what did the trick, or that once I clicked apply, I then clicked logout, when I hadn't done this the first time.

But I tested things with a short password, and I was able to successfully make the change. I tested things by not clicking on logout after clicking on apply, and that wasn't what broke it either.

The only possible clue I have to offer is that when I was testing the various possibilities, I found out that my Mac laptop was holding the password somehow. By this I mean that once I submitted the password change, and deleted all cache, cookies, history, etc. from my browser, Safari, I was able to pull up the web interface *without* re-entering the password. So somehow, on my laptop, the password was being stored, even though I was clearing all browser data via the Reset Safari pull down menu. It was only when I rebooted the laptop that the password was cleared. On my iPad, the password cleared without a reboot.

The reason I mention this is that I am surmising that updating the firmware is what fixed things, but that when I tried to change the password after first updating the firmware it didn't take. That somehow the laptop was holding some old info around after I updated the firmware. And that it wasn't until I rebooted the laptop at a later time that things worked.

That is the only thing that I can come up with, as I did try to change the password after updating the firmware, and it did *not* work. 
Title: Re: Admin Password Error
Post by: jokre on July 15, 2013, 06:06:15 AM
I know, this is an extreme "late post", but since I had the same problem and probably can offer the answer to it all (plus the fact that this thread has been read nearly 4000 times indicating that others might have stumbled over this), I think it's ok to be late to the party.

I was rearranging my home network and looked over every piece of it and made a new setup all in all and in doing that I stumbled upon this problem working on my D-Link cams. Most likely because I had another password strategy during last setup than I have now (especially since the last couple of months news flow highlighting the security issues that involves using our precious computers and IT services) and therefor I haven't suffered from this before.

I had reconfigured and documented the camera configuration and the last thing I did was changing the admin password. Next, when prompted for the admin password I couldn't access the camera at all. Summoning all the clustered anger from all the villains in the universe, I just couldn't get in and had to reset the camera and start over again. After failing a couple of times I had to put aside that clustered anger and let my logic side show. I sat down and checked how many chars the password boxes actually could take... result: max 8 chars... (other posts in this thread have confirmed the use of short passwords, but no one has come to the conclusion to why it works).

After commiting to this standard there were no problems anymore. I had just been struck by the "taking-things-for-granted-and-not-looking-at-what-I-am-actually-doing syndrome". It's easy to just believe that there is no restriction and just typing, tabbing, typing, submitting without actually checking. This results in a password that is just 8 chars when you believe that it's more than 8 chars.

This was done with the DCS-930L, hardware version A1 and firmware 1.03 (dated 28th of November 2011). I also downloaded and reviewed the release notes of firmware 1.07 (or 1.07b5 dated 15th of May 2013 according to the D-Link download web page, or 19th of November 2012 according to the release notes, or... 26th of October 2012 according to the info on the DCS-930L setup GUI after installing the firmware... confusing...). The release notes said nothing about fixing this issue, nor did the prior ones - 1.05_b8 or 1.06_b5. When verifying the actual firmware upgrade it didn't change anything in the setup web GUI regarding possible password lengths so the release notes where true, still max 8 chars.

So, last but not least, I kindly ask D-Link to introduce possibilities to use strong passwords in these devices. Perhaps not a device in the high risk sector of vulnerability assessments, but we all know that no chain is stronger than its weakest link. While I'm waiting for two factor authentication, it would at least be nice to set passwords that are looooooooooooooooooooooooooooooooong ;-)
Title: Re: Admin Password Error
Post by: NewbieTech333 on August 11, 2013, 08:23:23 AM
i'm having the same issue..tried doing the paperclip to reset..still not working..just wondering if you ever got it figured out
Title: Re: Admin Password Error
Post by: JavaLawyer on August 11, 2013, 10:50:43 AM
i'm having the same issue..tried doing the paperclip to reset..still not working..just wondering if you ever got it figured out

While the DCS-930L is powered-up, press and hold the recessed reset button for > 8 seconds. This will set the credentials to username: Admin; password: [Blank -- i.e. no value]
Title: Re: Admin Password Error
Post by: JavaLawyer on August 14, 2013, 06:03:59 AM
Any update on this issue?