The Graveyard - Products No Longer Supported > Other D-Link Products

DWR-921 - Cannot login once the admin password is set

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Locster:
I've managed to get some time to call the support line and they have run me through the usual set of Q&A and tests to conduct. The verdict being that there is something wrong with my device I'll be receiving an RMA ticket to have it replaced from the supplier.

Thanks for your time guys.  8)

FurryNutz:
Thank for letting us know. Let us know how the RMA works out for you.  ;)

Locster:
Happily the D-Link Support staff emailed an RMA ticket very quickly and I took that down to my nearest Officeworks who honoured the ticket and promptly exchanged the unit.
The first thing I wanted to try before going over any other config steps was to make sure that this unit didn't have the same issue saving the Admin password so I logged in, changed it and was gutted to find that I was once again unable to log in, so I started the testing again only this time I used a super simple password, one lower-case character and amazingly that worked!!
Using that same test and increasing each iteration by one character I found that after eight characters, the password field stops accepting entries and me not being a touch typist, didn't notice it until I tested it this way. I then used my original complex password, truncated to eight characters and bingo, we're secure(ish).

TLDR; DWR-921 Admin password cannot exceed 8 (eight) characters  ::)

FurryNutz:
Thanks for letting us know about the replacement and the PW behavior. I would make contact with D-Link support and let them know about the max character behavior. I presume that this should not be a limitation and even though if it was intended, D-Link should put in something to prevent the PW from inhibiting access in this configuration. I'd hope they would just make the character limit higher is all.

This is something to let them know about.


--- Quote from: Locster on January 31, 2019, 09:52:49 PM ---Happily the D-Link Support staff emailed an RMA ticket very quickly and I took that down to my nearest Officeworks who honoured the ticket and promptly exchanged the unit.
The first thing I wanted to try before going over any other config steps was to make sure that this unit didn't have the same issue saving the Admin password so I logged in, changed it and was gutted to find that I was once again unable to log in, so I started the testing again only this time I used a super simple password, one lower-case character and amazingly that worked!!
Using that same test and increasing each iteration by one character I found that after eight characters, the password field stops accepting entries and me not being a touch typist, didn't notice it until I tested it this way. I then used my original complex password, truncated to eight characters and bingo, we're secure(ish).

TLDR; DWR-921 Admin password cannot exceed 8 (eight) characters  ::)

--- End quote ---

GreenBay42:
What hardware revision do you have? Rev A, B, or C?

Do you have the DWR-921 or 921E?

I can see if there is beta firmware available to fix the 8 character issue.

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