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D-Link DI-524 : Can't access the router through


Hello !

I cannot access the router (DI-524) setup menu in any way.

The router works fine - the desktop computer connected via cable and the wireless internet have no problems. However, I can't access it in order to set a password or modify any settings.

I already tried various solutions I found online, none of which solved the problem : resetting the router, ipconfig/renew, disable firewalls ...

If I ping it works, but when I put it into a browser I get :

 "This page can’t be displayed

•Make sure the web address is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes."

What additional information do I need to provide you in order to come up with a solution ?

Thanks !


* What Hardware version is your router? Look at sticker under router.
* Link>What Firmware version is currently loaded? Found on the routers web page under status.
* What region are you located?
Ensure that the main router IP address wasn't changed, default is You can see what the routers IP address is by looking at your PC networking status information, look for GATEWAY. This will show the routers current IP address.

PC 3rd Party Security Software Configurations

* Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
* Turn off all devices accept for one wired LAN PC while testing.
* Disable any downloading client software managers, i.e. Torrents or similar.

PC Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
have the same problem. can't login to the account when prompted for username and password. tried "admin". no go, says not secure.

Time to get a new router.


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