• November 19, 2017, 01:20:06 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Failing IPV4 Ping on DIR880L  (Read 1149 times)

njmania25

  • Level 1 Member
  • *
  • Posts: 5
Failing IPV4 Ping on DIR880L
« on: June 16, 2017, 04:15:16 PM »

Live in NJ
Have comcast as provider
Using this router in combination with asus sb6190

I get. 19/20 score on a IPv4 and IPv6 website
Speed is good on both fronts
But I cannot pass the ping test on IPv4

 I tried searching the web and this website I can't find anything

 I recently after the initial installation install the new firmware I have not done a factory restart

 Can someone please help me out?

 I feel like one of the settings are wrong but maybe it's something else
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43643
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Failing IPV4 Ping on DIR880L
« Reply #1 on: June 16, 2017, 09:34:02 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process


Your SB 6190 is made by Arris.
FYI about your 6190:
http://forums.dlink.com/index.php?topic=65993.0
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

njmania25

  • Level 1 Member
  • *
  • Posts: 5
Re: Failing IPV4 Ping on DIR880L
« Reply #2 on: June 17, 2017, 10:42:24 AM »

 Hardware version A2
 Firmware version 1.08WW
NJ
 Wireless
No
 Factory reset was never performed either before or after firmware upgrade
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43643
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Failing IPV4 Ping on DIR880L
« Reply #3 on: June 17, 2017, 11:44:47 AM »

I recommend following the FW update process and re-load the FW and perform a factory reset after it applies and set up from scratch.

Be ware of the 6190 issue. You might have a look at getting into a SB6183 or 8200 if your ISP supports them.
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

njmania25

  • Level 1 Member
  • *
  • Posts: 5
Re: Failing IPV4 Ping on DIR880L
« Reply #4 on: June 17, 2017, 04:28:05 PM »

 The part I forgot to mention is that I've had the modem for about six months and no issues. I can't tell you if I was failing the Ip4V  test though.

The issues only arose with slow downloads Only after I installed the Dlink router. About 2 weeks ago

Looks like you're suggesting it's not a settings issue but a factory reset issue???
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43643
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Failing IPV4 Ping on DIR880L
« Reply #5 on: June 17, 2017, 07:25:46 PM »

Possible and or your ISP modem.
I have this router and haven't experienced this issue...
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

StephenM71

  • Level 1 Member
  • *
  • Posts: 8
Re: Failing IPV4 Ping on DIR880L
« Reply #6 on: June 24, 2017, 07:31:50 AM »

If the IPV4 ping test is attempting to ping the IP of the router from the internet (WAN) then it will not work with this router.

I found this out a couple of years ago - see http://forums.dlink.com/index.php?topic=61252.0.

Bottom line is the firmware (1.02) did not support it and the latest version (1.08) doesn't support it either.

I guess this is more secure but it can be a pain when trying to diagnose problems.

Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43643
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Failing IPV4 Ping on DIR880L
« Reply #7 on: June 24, 2017, 10:55:59 AM »

Ah yes, I believe D-Link doesn't allow the WAN side to respond to any pings. Older generation routers had this feature. I believe that not supporting this has closed some security concerns for home class routers.
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

njmania25

  • Level 1 Member
  • *
  • Posts: 5
Re: Failing IPV4 Ping on DIR880L
« Reply #8 on: June 30, 2017, 03:13:16 PM »

I'm confused so is this expected or it's not expected should I do the reset or should I not?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43643
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Failing IPV4 Ping on DIR880L
« Reply #9 on: July 01, 2017, 11:00:28 AM »

What ping test are you using?
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

njmania25

  • Level 1 Member
  • *
  • Posts: 5
Re: Failing IPV4 Ping on DIR880L
« Reply #10 on: July 01, 2017, 04:50:00 PM »

IPv6-test.co m

 Is there a particular one I should be using?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43643
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Failing IPV4 Ping on DIR880L
« Reply #11 on: July 01, 2017, 05:49:37 PM »

Can you post a picture of what you seeing on this site?
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting