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Author Topic: DIR-880L Not Connecting in mydlink, browser or Android App.  (Read 951 times)

Jason2017

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Anyone having any difficulty bringing up a DIR-880L router in their myDlink app or browser window?    I keep getting "Unable to access you DIR-880L" no matter if I try from my app on my phone or browser (Chrome or IE).  It does not come up if I try at home or away from home.   It does show listed in "My Devices" and has a green circle with a check mark.

Thanks,
Jason...
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FurryNutz

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Re: DIR-880L Not Connecting in mydlink, browser or Android App.
« Reply #1 on: June 15, 2017, 08:32:46 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

Are you at home or remote when trying to access the router?
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Jason2017

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Re: DIR-880L Not Connecting in mydlink, browser or Android App.
« Reply #2 on: June 19, 2017, 02:39:30 PM »

Sorry for the delay.  I'm able to pull up he router from the myDLink app on my phone while at home now and will have to try when I am away.  I haven't made any changes so I'm not sure why it is working now.

But, to answer your questions...
- Hardware Version (H/W Ver.): A2
- Firmware (FW): 1.08WW
- South East, USA
- Wireless connection.

- ISP: FTC, Inc.  DSL
- ISP Modem: Comtrend ADSL2+ Bonded Router, NexusLink 5631

Right now, I am at home and it is working.  I'm able to pull up the DIR-880L in mydlink Lite without any problems.   I will test it later when I am away from home.   

Thanks for the reply.
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FurryNutz

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Re: DIR-880L Not Connecting in mydlink, browser or Android App.
« Reply #3 on: June 19, 2017, 11:18:43 PM »

Is the ISP modem fully bridged? DSL using PPPoE or Dynamic connection with the ISP service?
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Jason2017

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Re: DIR-880L Not Connecting in mydlink, browser or Android App.
« Reply #4 on: June 20, 2017, 03:17:53 PM »

The DSL modem is fully bridged to the DIR-880L.  The DIR-880L is handling the login via PPPoE.
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FurryNutz

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Re: DIR-880L Not Connecting in mydlink, browser or Android App.
« Reply #5 on: June 20, 2017, 04:33:20 PM »

Can you log into the mydlink.com site and see if it's online there while your at home?
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Jason2017

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Re: DIR-880L Not Connecting in mydlink, browser or Android App.
« Reply #6 on: June 20, 2017, 05:14:53 PM »

Yes and it is.  And its mydlink page looks a little different today than it has in the recent past.   Updates?
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FurryNutz

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Re: DIR-880L Not Connecting in mydlink, browser or Android App.
« Reply #7 on: July 01, 2017, 11:01:33 AM »

I had mine online yesterday and was appearing on my iphone with the mydlink Lite app...
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting