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Author Topic: BETA Firmware - DCS-936L - Motion Detection Fix  (Read 2951 times)

GreenBay42

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Re: BETA Firmware - DCS-936L - Motion Detection Fix
« Reply #60 on: August 07, 2017, 12:46:44 PM »

I will post it here too. I bookmarked the thread so I won't forget.
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ok460

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Re: BETA Firmware - DCS-936L - Motion Detection Fix
« Reply #61 on: August 07, 2017, 12:47:52 PM »

much appreciated, thanks again.
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Adamf1000

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Re: BETA Firmware - DCS-936L - Motion Detection Fix
« Reply #62 on: August 09, 2017, 07:44:19 AM »

I too have been affected by this problem. Camera is in a window facing front door and walk way. Active area was set to a couple of squares on the door and some on the walk way. In the morning when the sun hits the paving stones from 7:30am all the way up to about 11ish it would spam false notifications due to the sun. Tried messing with the sensitivity; Got it to a balance around 8-10% where I'd only get about 3-5 per day, but then it wouldn't sense people as much. Especially as it got later in the day. I had contacted D-Link through Facebook and the representative began troubleshooting with me over a week and suggested trying testing with a  single square on the walk way set at 50%. So I tried that, and it would pick up nothing, and not alert for anything. Bumped it up 10% each day over the course of the week until I got to 100% when I could stand in the spot and do jumping jacks and not have it trigger. Reported back to the representative who stated that was very strange and suggested I tried going to the support chat and explaining the case to them. So I did that and the answer I got from that was  "I see. Thanks . The reason behind the spamming of push notification is because that camera senses the sunlight. Even a change on the light can be interpretted as motion"  and to "Unplug it and plug it back in again". *FacePalm*   I had even showed both the representative and the support chat person links to the forums here where people are complaining about the false positive issue on this camera, but I don't think they we're interested in it. Hope the new firmware is coming soon and works because this is definitely frustrating. Most of my products are D-Link, which have been known to be trouble free in the past. However this camera has left that image a little stained.
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FurryNutz

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Re: BETA Firmware - DCS-936L - Motion Detection Fix
« Reply #63 on: August 09, 2017, 08:28:10 AM »

Link>Welcome!

D-Link is aware of the problem and is working on it. New FW is supposed to be on the horizon.

Please be patient. Thank you.

I too have been affected by this problem. Camera is in a window facing front door and walk way. Active area was set to a couple of squares on the door and some on the walk way. In the morning when the sun hits the paving stones from 7:30am all the way up to about 11ish it would spam false notifications due to the sun. Tried messing with the sensitivity; Got it to a balance around 8-10% where I'd only get about 3-5 per day, but then it wouldn't sense people as much. Especially as it got later in the day. I had contacted D-Link through Facebook and the representative began troubleshooting with me over a week and suggested trying testing with a  single square on the walk way set at 50%. So I tried that, and it would pick up nothing, and not alert for anything. Bumped it up 10% each day over the course of the week until I got to 100% when I could stand in the spot and do jumping jacks and not have it trigger. Reported back to the representative who stated that was very strange and suggested I tried going to the support chat and explaining the case to them. So I did that and the answer I got from that was  "I see. Thanks . The reason behind the spamming of push notification is because that camera senses the sunlight. Even a change on the light can be interpretted as motion"  and to "Unplug it and plug it back in again". *FacePalm*   I had even showed both the representative and the support chat person links to the forums here where people are complaining about the false positive issue on this camera, but I don't think they we're interested in it. Hope the new firmware is coming soon and works because this is definitely frustrating. Most of my products are D-Link, which have been known to be trouble free in the past. However this camera has left that image a little stained.
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Mike25

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Re: BETA Firmware - DCS-936L - Motion Detection Fix
« Reply #64 on: August 11, 2017, 06:18:59 PM »

The 936L is a terrible product. Or terrible firmware, however  you want to look at it. I have three of them and it took months to get them even remotely serviceable. Waited for a firmware update for over 5 months to fix the false motion detection. Of course that firmware beta does not work for any of you. I bought the cameras in January and we are sitting here mid August.  How long can it take to solve these problems? Apparently a minimum of 8 months. I would return the 936L and buy a model that has better reviews on here. It is not worth your time or effort. If I could go back I wouldn't touch D-link. We have been sold unworkable goods and they are getting away with it.

But be patient!!!! Ha.

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FurryNutz

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Re: BETA Firmware - DCS-936L - Motion Detection Fix
« Reply #65 on: August 12, 2017, 10:33:57 AM »

Issues take time to figured out, develope fixes, then internally test then test more with other sources to make sure nothing else is broke. So yes, a little more understanding and patience is needed. I understand your frustrations however it is what is and we have to let D-Link get it fixed.

This thread is closed for now.
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FurryNutz

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Re: BETA Firmware - DCS-936L - Motion Detection Fix
« Reply #66 on: August 22, 2017, 10:03:48 AM »

Looking like something towards the end of the month on next update. Keeping our fingers crossed.  ;)
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