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Author Topic: Connection Timed Out When Using 4G  (Read 2272 times)

Razukun7

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Connection Timed Out When Using 4G
« on: April 23, 2017, 03:12:53 AM »

Hi

I have two DCS 2630L.

I get a "Connection timed Out " error when trying to connect to the camera from the DLink lite app on a 4G connection. It is fine when I am on a WIFI connection.

I am using an iPhone 7, on the latest iOS.

Dlink Camera Firmware has been updated to v1.04.

I have tried setting the camera on static IP (Can someone showed me the right way)?

uPNP is enabled on my router. I am using a TPLink AC 1200 router.

Kindly advise

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RYAT3

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Re: Connection Timed Out When Using 4G
« Reply #1 on: April 23, 2017, 07:04:23 AM »

Where is the wifi connection?
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Razukun7

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Re: Connection Timed Out When Using 4G
« Reply #2 on: April 23, 2017, 07:43:35 AM »

all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi
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FurryNutz

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Re: Connection Timed Out When Using 4G
« Reply #3 on: April 23, 2017, 11:46:21 AM »

Link>Welcome!

  • What region are you located?


Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

T-Mobile, Verizon or AT&T?
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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RYAT3

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Re: Connection Timed Out When Using 4G
« Reply #4 on: April 23, 2017, 05:24:02 PM »

all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).

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Razukun7

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Re: Connection Timed Out When Using 4G
« Reply #5 on: April 23, 2017, 06:15:53 PM »

all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).


I am based in Malaysia. Not sure if its a local telco issue.


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Razukun7

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Re: Connection Timed Out When Using 4G
« Reply #6 on: April 23, 2017, 06:41:02 PM »

Link>Welcome!

  • What region are you located?


Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

T-Mobile, Verizon or AT&T?

Tried the uPNP Port Forwarding, did not work. Can recommend the port settings?

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RYAT3

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Re: Connection Timed Out When Using 4G
« Reply #7 on: April 23, 2017, 07:37:41 PM »

all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).


I am based in Malaysia. Not sure if its a local telco issue.

Are you able to switch to 3G or 2.5G as a test?
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Razukun7

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Re: Connection Timed Out When Using 4G
« Reply #8 on: April 23, 2017, 08:50:43 PM »

all ip cameras are at my home. I am able to connect from the app if my phone is connected to home wifi. Same if i am connected on a good public wifi

That's really strange.  Who is your 4G connection? There were T-mobile problems I believe in other posts, but I thought that was recently fixed. (I didn't keep up as I have verizion).


I am based in Malaysia. Not sure if its a local telco issue.

Are you able to switch to 3G or 2.5G as a test?

Tried. Didn't work. i suspected it may be the local telco in the area, but i' ve never had this issue when i first moved to the location
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FurryNutz

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Re: Connection Timed Out When Using 4G
« Reply #9 on: April 24, 2017, 10:07:13 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Razukun7

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Re: Connection Timed Out When Using 4G
« Reply #10 on: April 25, 2017, 10:37:01 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes, please.

Have called and issued a case service reports before i started this post. Level 1 support recommended the static IP and enable uPNP on router, which did not work.The level 1 support mentioned they will push a level 2 support. But I have received one call back by a level 2 support, but it was during my office hours. Have not heard from them since.

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FurryNutz

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Re: Connection Timed Out When Using 4G
« Reply #11 on: April 25, 2017, 10:48:23 AM »

Keep in touch with support.
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FurryNutz

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Re: Connection Timed Out When Using 4G
« Reply #12 on: May 18, 2017, 02:52:58 PM »

Any status on this?



I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes, please.

Have called and issued a case service reports before i started this post. Level 1 support recommended the static IP and enable uPNP on router, which did not work.The level 1 support mentioned they will push a level 2 support. But I have received one call back by a level 2 support, but it was during my office hours. Have not heard from them since.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Razukun7

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Re: Connection Timed Out When Using 4G
« Reply #13 on: June 04, 2017, 07:58:25 AM »

Called the dlink call center, they have recommended:
-  trying using different devices and mobile networks to access camera
- Asked him to remove proxy settings and proxy port (80) for mobile network settings
-  try to open port 80 on his router for the camera


None of the above has helped. Will continue to push for a level 3 support.

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Razukun7

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Re: Connection Timed Out When Using 4G
« Reply #14 on: June 04, 2017, 08:06:41 AM »

I am at level 3 support.
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