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Author Topic: Motion detection DCS-936L  (Read 2331 times)


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Re: Motion detection DCS-936L
« Reply #30 on: August 09, 2017, 07:47:11 AM »

I too have been affected by this problem. Camera is in a window facing front door and walk way. Active area was set to a couple of squares on the door and some on the walk way. In the morning when the sun hits the paving stones from 7:30am all the way up to about 11ish it would spam false notifications due to the sun. Tried messing with the sensitivity; Got it to a balance around 8-10% where I'd only get about 3-5 per day, but then it wouldn't sense people as much. Especially as it got later in the day. I had contacted D-Link through Facebook and the representative began troubleshooting with me over a week and suggested trying testing with a  single square on the walk way set at 50%. So I tried that, and it would pick up nothing, and not alert for anything. Bumped it up 10% each day over the course of the week until I got to 100% when I could stand in the spot and do jumping jacks and not have it trigger. Reported back to the representative who stated that was very strange and suggested I tried going to the support chat and explaining the case to them. So I did that and the answer I got from that was  "I see. Thanks . The reason behind the spamming of push notification is because that camera senses the sunlight. Even a change on the light can be interpretted as motion"  and to "Unplug it and plug it back in again". *FacePalm*   I had even showed both the representative and the support chat person links to the forums here where people are complaining about the false positive issue on this camera, but I don't think they we're interested in it. Hope the new firmware is coming soon and works because this is definitely frustrating. Most of my products are D-Link, which have been known to be trouble free in the past. However this camera has left that image a little stained.


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Re: Motion detection DCS-936L
« Reply #31 on: August 09, 2017, 08:27:51 AM »


D-Link is aware of the problem and is working on it. New FW is supposed to be on the horizon.

Please be patient. Thank you.
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