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Author Topic: Click on folder in Shareport Remote Access, logs out, brings up login page!  (Read 1326 times)

Veeraps

  • Level 1 Member
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  • Posts: 3

Hi Team,

I did the following:
1. Enabled Shareport Web Access
2. Enabled Allow Remote Access
3. Could see my USB plugged to DIR-868 under [NUMBER DEVICES:]
4. Also Shareport Access Link is established with IP Address:Port ##

If I access the Shareport with my localhost i.e., my smart phone connected to the same WIFI network, I could see the files in USB into my mobile.

Then I switched the network to my 4G, I tried with Shareport Access Link (i.e., IP Address:Port ##), I could see the D-Link page for login credentials.
I keyed in them and it logged in as well. But when I clicked any of the link i.e., folders like Music, Video etc., it logged out and went back to previous login page.

Has anybody encountered this issue?

It could be very helpful, if someone could help to resolve this issue.

Thanks,
Veeraps
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FurryNutz

  • Poweruser
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  • Posts: 43697
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Are you using the public IP address when attempting to access the SP share from the WAN side? ##.##.###.###:#### and not 192.168.#.#

What mobile device do you have?
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Veeraps

  • Level 1 Member
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  • Posts: 3

Dear Moderator,

What Hardware version is your router? Look at sticker under the router case.
H/W Version: A1

Link>What Firmware version is currently loaded? Found on the routers web page under status.
F/W Version: 1.05SHC

What region are you located?
Singapore

Are you using the public IP address when attempting to access the SP share from the WAN side? ##.##.###.###:#### and not 192.168.#.#
Yes, WAN IP Address (not 192.168.*.*)

What mobile device do you have?
Sony Xperia Z3 and Samsung S7.

Please let me know how to resolve this issue. Thanks.

Thanks,
Veeraps
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FurryNutz

  • Poweruser
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  • Posts: 43697
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology

What is the D-Link product model your trying to use Shareport with?
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Veeraps

  • Level 1 Member
  • *
  • Posts: 3

D-Link Product: DIR-868L
H/W Version: A1
F/W Version: 1.05SHC
Location: Singapore
Mobile Device: Sony Xperia Z3 & Samsung S7

Thanks,
Veeraps
« Last Edit: December 12, 2016, 09:22:40 PM by Veeraps »
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FurryNutz

  • Poweruser
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  • *****
  • Posts: 43697
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology

This version of MDL SP app maybe incompatible with your version of router. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting