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Author Topic: Bug in Latest Firmware for DCS-5029L WiFi camera  (Read 3985 times)

AWVKRS

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Bug in Latest Firmware for DCS-5029L WiFi camera
« on: October 14, 2016, 01:31:41 AM »

After recently updating the firmware in many  DCS-5029L cameras we have discovered that the IR emitters do NOT turn off in the daytime setting. (They dim, but do not turn off.)

This is most noticeable when the cameras are placed in a window. When trying to see an image outside through the window there's a bright reflection from the IR emitters.  In all previous versions of the firmware the IR emitters were fully off in the daytime setting.  We have many DCS-5029L cameras, they ALL do this now.

Until the bug is fixed, is there a way to go back to the previous version of firmware?  Using 1.14.02 now.

Thanks.
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RYAT3

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #1 on: October 14, 2016, 04:43:04 AM »

Yes, download the f/w from dlink and manually upload it.

This has also been seen in 5222lb and 2330l.

Must be the same person messing up all these f/w.
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FurryNutz

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #2 on: October 14, 2016, 07:45:54 AM »

Thanks for posting. I'll pass this on to D-Link.  ::)
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AWVKRS

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #3 on: October 14, 2016, 12:57:02 PM »

Yes, download the f/w from dlink and manually upload it.

Download what ?  1.14.02 has the IR emitter bug.  I THINK 1.13.00 was the last "good" firmware.  1.13.00 is not on the D-Link Web site.

http://support.dlink.com/ProductInfo.aspx?m=DCS-5029L

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FurryNutz

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #4 on: October 14, 2016, 01:12:34 PM »

try v1.11 and test...
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AWVKRS

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #5 on: October 15, 2016, 11:02:04 PM »

try v1.11 and test...

I downgraded to version 1.13.00 from 1.14.02.   After doing this the camera refuses to access, "MyD-Link".  It will ONLY work on my local network with 1.13.

I did a hard reset, before installing  1.13.00.  Accessing the camera directly confirmed version 1.13.00.  When I go through the Setup Wizard it tells me that the camera cannot connect to the Internet. I have tried using Wi-Fi as well as hard-wiring. In both cases, local access to the camera is the only thing I can get. This is a mystery because prior to upgrading to 1.14.02 the camera worked perfectly with 1.13.

Downgrading to version 1.13.00 DOES fix the IR emitters failing to turn off problem.  However, if you can't access the camera remotely it makes it useless.

Ideas?
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RYAT3

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #6 on: October 16, 2016, 06:46:27 AM »

try v1.11 and test...

I downgraded to version 1.13.00 from 1.14.02.   After doing this the camera refuses to access, "MyD-Link".  It will ONLY work on my local network with 1.13..

Downgrading to version 1.13.00 DOES fix the IR emitters failing to turn off problem.  However, if you can't access the camera remotely it makes it useless.

Ideas?

I had the same problem when downgrading my dcs 2330l f/w to 1.12. Red X in my dlink lite app. Didn't bother to further trouble shoot.  Figured it was just me.
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AWVKRS

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #7 on: October 16, 2016, 09:11:44 AM »

>> I had the same problem when downgrading my dcs 2330l f/w to 1.12. Red X in my dlink lite app. Didn't bother to further trouble shoot.  Figured it was just me. <<

After downgrading your firmware are you able to use the camera with MyDLink?  In other words, are you able to use the camera remotely?

Clearly, when installing firmware onto these cameras it does appear that the installation is not a "clean install". 
« Last Edit: October 16, 2016, 09:13:46 AM by AWVKRS »
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RYAT3

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #8 on: October 16, 2016, 10:57:40 AM »

>> I had the same problem when downgrading my dcs 2330l f/w to 1.12. Red X in my dlink lite app. Didn't bother to further trouble shoot.  Figured it was just me. <<

After downgrading your firmware are you able to use the camera with MyDLink?  In other words, are you able to use the camera remotely?

Clearly, when installing firmware onto these cameras it does appear that the installation is not a "clean install".

I thought that is what I said.  After I downgraded, I got the RED-X.  I didn't bother to troubleshoot the issue, I thought it was just me.

So no - I can not view remotely in mydlink app.

I haven't tried to remove/reattached the device in the app or reset it or anything else.



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AWVKRS

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #9 on: October 16, 2016, 11:57:34 AM »

Well, I guess I have essentially "bricked" one of my DSC-5029L cameras by trying to install 1.13.

All my other DSC-5029Ls have 1.14.02 with the IR emitter bug.  I guess my ONLY hope now lies with D-Link.  My concern here is that I'm not sure if they still make the DSC-5029L any more. It is still on their website, but it is always out of stock.  I wonder if the firmware for the DSC-5029L is also used another cameras?

I would LOVE to hear an explanation from D-Link as to why the 1.13.00 firmware fails to work properly.  ( I also tried 1.11, No joy. )

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FurryNutz

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #10 on: October 17, 2016, 06:38:28 AM »

I have passed this issue on to D-Link for review. This model camera and others seem to be effected and they are taking a look at it. I recommend installing last working version of FW that has best functionality for now until D-Link reviews this. Even going back a version prior to v1.11 and try. If you need more help and information regarding this, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

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AWVKRS

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #11 on: October 20, 2016, 09:36:13 AM »

I recommend installing last working version of FW that has best functionality for now until D-Link reviews this. Even going back a version prior to v1.11 and try.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I have tried installing 1.13 as well as 1.11. In both cases, the camera will not communicate with the MyDLink service.  The camera can ONLY be used locally.

I telephoned D-Link support. The person I spoke with told me that this was the FIRST time he had ever heard of the 1.14.02 IR problem and would make a note. This did not sound promising.

Shockingly, when you go to their firmware update page, 1.13 and 1.14.02 are NOT there!  1.11 is the last choice available.

http://support.dlink.com/ProductInfo.aspx?m=DCS-5029L
« Last Edit: October 20, 2016, 09:40:03 AM by AWVKRS »
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FurryNutz

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #12 on: October 20, 2016, 09:55:38 AM »

More up to date FW can be found here most of the time for cameras:
https://www.mydlink.com/download
Scroll to the right to select your camera model.

I recommend installing last working version of FW that has best functionality for now until D-Link reviews this. Even going back a version prior to v1.11 and try.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I have tried installing 1.13 as well as 1.11. In both cases, the camera will not communicate with the MyDLink service.  The camera can ONLY be used locally.

I telephoned D-Link support. The person I spoke with told me that this was the FIRST time he had ever heard of the 1.14.02 IR problem and would make a note. This did not sound promising.

Shockingly, when you go to their firmware update page, 1.13 and 1.14.02 are NOT there!  1.11 is the last choice available.

http://support.dlink.com/ProductInfo.aspx?m=DCS-5029L
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AWVKRS

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #13 on: October 20, 2016, 02:45:00 PM »

More up to date FW can be found here most of the time for cameras:
https://www.mydlink.com/download
Scroll to the right to select your camera model.


Thanks, the link you provided only has the latest 1.14.02 firmware. Previous versions are not offered.  The only reason I have a 1.13 is because I kept a copy back when it was the latest.  It would appear that 1.13 is nowhere on the Internet.

As an act of desperation, I tried re-doing everything with the DCS-5029L camera using a Windows 10 machine, (I normally use Mac).  This resulted in the exact same problem. The camera would only work locally, and refused to access mydlink.
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FurryNutz

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Re: Bug in Latest Firmware for DCS-5029L WiFi camera
« Reply #14 on: October 20, 2016, 02:54:12 PM »

So both Mac and Windows 10 fail to work and get the camera working with the MDL service?

Was there a case number for reference of the phone contact with D-Link support?

I have reported the IR LED issue to D-Link and they've added it to the list of cameras to review for this issue.
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