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Author Topic: Access-NAS mobile App "Unable to obtain the Firmware information" error  (Read 4900 times)

BigD87

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Dear All

I had updated the firmware on my DNS-327L to 1.04 and ever since that update I cannot access my server through the Nas-access or mydlink lite app on my android phone.

I have recently updated to firmware 1.05 and still have the same problem. The server is accessible via its IP on the internal network and by my .dlinkddns.com address outside. It also shows up and works fine on mydlink website.

Has anyone else had this issue? Dlink support advised me to hard reset my device and remove it from mydlink, remove the mydlink app off my phone and reinstall everything. Doesn't really sound like a solution more like an elaborate, turn it off then on again. And I assume this would kill all my settings?

My phone running android 5.1.1 and all the drink apps are up to date as well as the firmware on my NAS.

Thanks for your thoughts.
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DNS-327L FW1.05

FurryNutz

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #1 on: September 17, 2015, 07:12:59 AM »

Link>Welcome!

  • What region are you located?


What Mfr and model is the main host router?
Is the DNS getting a Dynamic IP address from the main host router? I recommend using a Static IP address ON the DNS set to 192.168.#.27 or .70.

I would give what D-Link support suggested a try.
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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thegeorge1

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #2 on: September 17, 2015, 01:20:53 PM »

Hi I had the same problem when I upgraded NAS firmware from 1.04 to 1.06. Couldn't access NAS from either Nexus 7 or Iphone using MyDlink Access NAS. Asked for support from MyDlink Tech and got the same suggestion as you. I followed the steps but the result was still the same.  I raised a case with Dlink and they informed me today that there is a known issue that their Level 2 team is working on. In the meantime their suggestion is to  access the shares via FTP. So I'm afraid  it's a matter of waiting for the fix. It might be worthwhile you raising a call as I guess the more calls they get, the more urgency they might give to finding a fix.
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FurryNutz

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #3 on: September 17, 2015, 01:28:43 PM »

Thank you for posting the information. I hope this will be fixed. I don't see alot of other posters talking about it so either it's not used much by others or it maybe working for them in there configurations. I presume D-Link will review it and make the necessary changes. Users will need to be patient and wait for the fix to be released. Check back with them on occasion.

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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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BigD87

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #4 on: September 21, 2015, 01:03:22 AM »

Dear All

Good to see I'm not alone in this issue even if it isn't all that common.

I am UK based, with virgin media as my ISP using their standard super hub2. Thing is the Dlink apps worked with firmware v1.03 but I had to upgrade to FW 1.04 and then 1.05 on my DNS-327L as I was having lots of other issue which support a dived me were fixed with the newer firmware. Its not a massive issue as I can just get to my NAS via my DDNS account and now I have Owncloud and ESfile explorer setup which IMHO are better at syncing and accessing from my phone to NAS. I just raised it as it is one of these situations where it used to work and now it doesn't. Im sure an update will come along at some point and fix it.
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DNS-327L FW1.05

FurryNutz

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #5 on: September 21, 2015, 07:30:38 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email or FB> https://www.facebook.com/mydlink?fref=ts.
Let us know how it goes please.

Dear All

Good to see I'm not alone in this issue even if it isn't all that common.

I am UK based, with virgin media as my ISP using their standard super hub2. Thing is the Dlink apps worked with firmware v1.03 but I had to upgrade to FW 1.04 and then 1.05 on my DNS-327L as I was having lots of other issue which support a dived me were fixed with the newer firmware. Its not a massive issue as I can just get to my NAS via my DDNS account and now I have Owncloud and ESfile explorer setup which IMHO are better at syncing and accessing from my phone to NAS. I just raised it as it is one of these situations where it used to work and now it doesn't. Im sure an update will come along at some point and fix it.
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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rezz

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #6 on: September 30, 2015, 02:13:12 AM »

Exactly the same situation... Yesterday I updated FW on my DNS-327L and I cant connect via any mobile application iOS neither Android.  :-\
Im going to contact local support - Slovakia / Czech Republic & we will see.
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FurryNutz

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #7 on: September 30, 2015, 07:42:07 AM »

Let us know how it goes.

Exactly the same situation... Yesterday I updated FW on my DNS-327L and I cant connect via any mobile application iOS neither Android.  :-\
Im going to contact local support - Slovakia / Czech Republic & we will see.
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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dareindie

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Re: Access-NAS mobile App "Unable to obtain the Firmware information" error
« Reply #8 on: December 02, 2015, 04:30:51 AM »

I'm able to access my NAS now with the new update. A while back (roughly a month ago), I had the same issues like the others who posted. Most people don't come in because they probably didn't update their app. I believe those who didn't update their iOS app, they are still able to access. I do know if you are using Andriod, you should be able to access (like my wife does).

I just realised though i could access my NAS now, but they only showed the pics residing in the NAS. While I cannot see any folders or my docs. Is there any other apps that could allow us to access our files?

I'm from Asia/Singapore
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